The good, the bad and the ugly...
We recently stayed at the Dorchester based on a lot of the reviews on here. I will begin with the good things about the hotel/our stay:
As mentioned by others, the location is fabulous! It is central to the harbour of Nanaimo and was a great spot to base ourselves while visiting family.
We ate breakfast in the hotel restaurant and the food was very good! We also had a fairly nice view of the harbour from the dining room as well.
Drew at the front desk was incredibly friendly and helpful and even though he was run off his feet answering phones and checking guests in, never took the smile off of his face!
The bad and somewhat ugly:
As we travel a lot, I am fastidious about checking for bed bugs before we get too settled into a room. I did what I always do when we check in and in the process, found a couple of very alive little bugs in one of our beds as I pulled down the sheets. I am not sure if they were bed bugs or not, but either way was not willing to share my bed. We quickly packed up and headed downstairs to change rooms.
We mentioned our findings and I was ensured they were not bed bugs, but potentially spider mites and was re-assured that Best Western adheres to the highest standards of hygiene and checks all rooms diligently. We were given a key to another room and were told we were being upgraded to a "harbour room". Everything was fine with this new room until about midnight when our air conditioner stopped working and began dripping water! This was one of the hottest nights of the summer in Nanaimo!! We were not willing to wake kids, move rooms etc. this time of the night (AGAIN) so opened the windows for what little air we could get! The road noise and drunks shouting outside of our window made for about 2-3 hours of sleep. Ugh.
Eager to start the day on a better note, we headed down to the restaurant for breakfast. I felt for the lovely waitress in the restaurant as she was run off her feet. She had a manager helping her out, but was clearly not able to keep up! When we finally got seated and served, the food was good.
Upon check out, I mentioned our experience to the front desk staff. All we got was a simple "I'm sorry", nothing more. Having worked in hotels for many years, this was not enough to send a guest away satisfied, nor will I ever recommend this property to anyone. So much more could have been done at this stage. What a shame.
As you will see from other reviews, I am more apt to share wonderful reviews than poor ones, but I feel the Dorchester Inn really let us down and wanted to let others know of our experience there.
- Official Description (provided by the hotel):
- The BEST WESTERN Dorchester Nanaimo Hotel is conveniently located in the heart of downtown Nanaimo over looking picturesque Nanaimo Harbour. Our charming heritage boutique-style hotel is decorated in a style that blends old world class with modern conveniences to make your stay at this Nanaimo hotel a comfortable and memorable one! ... more less
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- Also Known As:
- Best Western Nanaimo
- Nanaimo Best Western