I was booked to stay the night at the Ramada on Tuesday April 9th, 2013. I checked in after 5pm and was given the key to Room 201. Immediately after leaving my bag in the room I left for Nanaimo Regional General Hospital to visit my terminally ill father. He passed away shortly after I arrived, and I decided to return home instead of spending the night alone at the hotel. I booked the room to be close to my Dad, thinking I would be seeing him over a span of a couple of days. My partner asked if it would be possible to get a refund since I wasn't staying, and didn't even so much as put a finger on the beds, or receive a credit from the hotel. The very kind and compassionate desk clerk called the Manager, and we were told there would be no refund, or credit. I was out $116.00. I think that is terrible customer service. My father just died, and I couldn't even get a credit. BAD!! I don't recommend this hotel based entirely on the lack of compassion or concern for their customer.
- Official Description (provided by the hotel):
- Ramada Nanaimo is the newest Hotel in the City of Nanaimo, Construction was finished in early 2008. Free continental Breakfast, Fitness Center, Business Center, and many other amenities. We are located in the heart of downtown Nanaimo. ... more less
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- Also Known As:
- Ramada Nanaimo Hotel Nanaimo
- Nanaimo Ramada