I appreciate that mistakes do happen, but .....
stayed here for one night arrived around 10pm after a full day of meetings. the clerk was friendly and quoted me a price, I then asked for government rate , she requested my ID which I gave, then proceeded to charge me the same price, when questioned she indicated the " walk in rate was the same as the government rate" ..so why did you have to see my ID?
Room appeared to be fine - large , relatively new , as I pull back the covers on the bed , I was shocked to see that there was a number of long black hairs and a rumpled bottom sheet! Ug! - I opened the second bed and it was fine - phoned the desk to report this , and she did offer to change rooms, I said no as I was extremely tired and the second bed was ok....next morning as I was checking to make sure I had all my belongings, I came across a pair of dirty socks , that obviously were not mine .... yuck .... if this was a youth hostel at $35.00 a night ..i could handle it ...but at over 100.00 night!
As I was checking out the clerk indicated that the manager would like to talk with me regarding my compliant, I waited as it appeared he was on the phone. After about 10 minutes the clerk returned again and said he gave her permission to reduce my rate by 10% .. Gee thanks ....i also mentioned that there were some smelly socks in there room, and her only response was oh dear. No, definitely will not be back.
- Official Description (provided by the hotel):
- Ramada Nanaimo is the newest Hotel in the City of Nanaimo, Construction was finished in early 2008. Free continental Breakfast, Fitness Center, Business Center, and many other amenities. We are located in the heart of downtown Nanaimo. ... more less
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- Also Known As:
- Ramada Nanaimo Hotel Nanaimo
- Nanaimo Ramada