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“Pretty consistent and free birthday burger”

Red Robin Gourmet Burgers
Ranked #187 of 612 Restaurants in Kelowna
Cuisines: American, Canadian
More restaurant details
Restaurant details
Good for: Kids, Large groups, Families with children
Dining options: Dinner, Lunch, Full Bar, Highchairs Available, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Neighborhood: Central City
Level Contributor
181 reviews
115 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
“Pretty consistent and free birthday burger”
4 of 5 bubbles Reviewed May 13, 2014

Went there last night for daughter's birthday. Didn't know before myself until recently that they also provide free birthday meal like a couple of other Kelowna restaurants. Daughter chose Bonzai burger (teriyaki/pineapple) and I had the prime rib dip. Very hot and fresh, and au jus was tasty and nice consistency. Opted to spend extra for cup of soup (chose the baked potato/sour cream) - very nice other than perhaps a bit more spicing with salt/pepper or something. But easy to add that. Service prompt and friendly.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Thank reynoir2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first
Kelowna, Canada
Level Contributor
31 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed April 10, 2014

We went as a family for our son's birthday meal (had the birthday coupon too). We were seated quickly and visited quickly by our server, she explained the new menu well, though my husband and I both questioned the marekting approach being used for the new burgers (the new burgers are high quality...so then, what's the quality of the old/regular burgers?). We ordered our childrens' meals first (and did mention the birthday) - and those orders arrived quickly, but wow, talk about small portions - there wasn't enough food there for our 2 year old (and he's not a huge eater). The adults' orders did not arrive quickly. Our kids were long done their meals before our burgers came out. LONG done. As soon as our food finally arrived, we ordered extra fries (portions are smaller then what I remember them being). Those fries never appeared. In fact, we had to order those extra fries 3 times before we got them (about 35-40 minutes of waiting). We were long done our meals before the fries came Brutal. And our son's birthday was never recognized - perhaps things have changed there, but they used to sing and make a big deal out of a kid's birthday...but no "Happy Birthday" even from the server. So disappointing for our child. No plans to go back there anytime soon...

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
1 Thank KDKelowna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed April 4, 2014 via mobile

Never been to a place with such a negetive energy about it.from hostess to servers and manager.... bad experience. I used to love it

1 Thank Tiffany P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penticton, Canada
Level Contributor
33 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Horrible !!!”
1 of 5 bubbles Reviewed March 31, 2014

Was there mid-March for our weekly Kelowna trip. Should have known better to go in as parking lot was a ghost town and there were a handful of customers inside. Staff rule the roost here...they were very RUDE, too busy having their own conversations to create a positive dinner experience, to busy to clean the food scattered floors or truck stop looking bathrooms. We asked to sit at a booth and were told by our hostess-with-attitude that "you can...but there is no server there!" No smiles, no personality, nothing. The previous manager from a few years ago was EXCELLENT but transferred to Kamloops...too bad as this Red Robin has now hit rock bottom. We left prior to ordering...if there is no pride in how the place is run, imagine how the food would be prepared... Wish I had my cell to post pictures as there won't be a next time!

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
47 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Dependable Quality”
5 of 5 bubbles Reviewed February 1, 2014

Upscale burger joint. Never been disappointed at a Red Robin yet. Always friendly, fast service. Doesn't matter where you go the food quality is always consistent

Visited January 2014
Thank Sixftsix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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