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“This place is a dump” 2 of 5 bubbles
Review of The Recreation Inn & Suites

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The Recreation Inn & Suites
Ranked #24 of 34 Hotels in Kelowna
West Vancouver, Canada
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“This place is a dump”
2 of 5 bubbles Reviewed September 16, 2012

Forced to spend 3 nights here for a ball tourney, organized and booked by a volunteer parent who was trying to keep team costs down. The place is old and dirty, found used paper towels under the bed, hair in the tub and bathroom and God only knows what caused the stains on the carpets.
The front desk person was useless to deal with.
Next tournament, we will stay anywhere else.

  • Stayed May 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Road W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, Manager at The Recreation Inn & Suites, responded to this review, October 19, 2012
Thank you for your review from September 16 we have our staff working hard to keep our hotel clean and comfortable. we have recently changed a few housekeepers and now doing a total
fall clean up.as for your noise issues, all unwanted guests have checked out of the hotel.
once again thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
    22
    34
    14
    16
    18
See reviews for
35
24
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11
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Calgary, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed August 21, 2012

August 15th-19th 2012. Motel is very dated, dubiously and poorly maintained seeing its best days in the 70's. Looking at the exterior door from the three different rooms, you could see the door was ill-fitted and crooked. Only the door handle is lockable, with the deadbolt being unusable- this is a security concern as it is exposed to the public. We suffered inattentive front desk staff, moving rooms twice due to non closing exterior door and a mistake by front desk staff by being given the wrong room keys. We suffered through little and restless sleep with 30C room temps Saturday overnight because the power went out for the building and block (city power), and no Air Conditioning, topping it off with no reduction in that days rates. "My power went out too" was their reason for no reduction. This place does not know what customer service is. Fire and Ambulance sirens on a way too frequent basis as it is on the main drag. This place is pet friendly but worth less than half their room charge considering everything. There are better options out there than to be subjected to this level of service for that price. They even had the gall to display a Diamond service 2012 award on the lobby wall, which is seriously questionable given our experiences and the other reviews. Our advice is to keep looking for better accommodations elsewhere.

Room Tip: Keep looking elsewhere!!!!
See more room tips
  • Stayed August 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Gavin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, Manager at The Recreation Inn & Suites, responded to this review, September 10, 2012
Gavin A.
Thank you for your review on Tripadvisor We are sorry to hear that your review was poor service
we always try to improve out customer service with our guest. we are working on fixing all our
doors and to ensure guest security.and Spending the month of September fixing up the property.
if you return to Kelowna we like to offer a 50% off your next stay.
to make a reservation just call our 1-800-663-8603 and say Garth offer 50% off.
thank you again
Garth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kelowna hotels

Mission, Canada
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed June 10, 2012

We were looking for a pet friendly hotel in Kelowna. After many calls Recreation Inn had the cheapest prices. Since we had both a cat and a dog with us we were worried we couldn't find a hotel that would accommodate us with two pets. -many won't

Let's be honest, the hotel is outdated, worn out and not in the greatest shape.
The person working the counter was great! Very friendly! But he seemed overworked. He had no help and was forced to run around doing everything.

Another thing that was strange is that the pet friendly rooms were all on the second floor. Most hotels have them on the ground floor (which seems to makes the most sense). And to top it off we have someone in my family that is disabled and there is no elevator to the 2nd floor. But we were given a room that was accessible and pet friendly on the ground floor.

Check out was easy! But ironically when we checked in we were reminded about the damage deposit and had to leave $200. When we checked out they didn't even check the room to see if our pets had caused any damage (of course they are we behaved nothing happened). We got our $200 back without question.

Again, if you need a pet friendly hotel, then this will do. Otherwise I do not recommend Recreation Inn to the average traveller.

  • Stayed June 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 85punkrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, General Manager at The Recreation Inn & Suites, responded to this review, October 30, 2012
T|hank you for taking the time to post your review on TripAdvisor. I am glad to hear that they found you a room that suited your needs with your pets. We are working hard to upgrade our hotel and to make your next stay with us a pleasant one. Please think of the Recreation Inn on your next trip to the Okanagan Valley.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed May 29, 2012 via mobile

This place has the potential to be a great motel, would I go back? No, unless they remodel completely.

Great location and friendly check in people.

Breakfast is a joke, don't bother, it was a muffin and a juice box. However, there an ihop across the street - yum!

The rooms - eugh! The bathroom and the kitchen were very clean but that's where it ended. The carpet is disgusting, stains all over it. The room is filled with a bunch of old unmatched furniture. And the duvet was just a duvet, no duvet cover, I doubt this thing ever gets washed, I refused to sleep with it! The sofa is also dirty looking. The room has the aroma of a thrift store, smells just like goodwill. The first room we went to which apparently was upgraded (had a round sink instead of square!!) was not made up yet but was no different in cleanliness than our room.

The kitchen has a stove, fridge, microwave all which were clean. The utensils and dishes on the other hand were not.

Bring your own toiletries as only a shower cap was provided.

The pool was closed so I cannot comment on that. I also did not want maid service so I cannot comment on that either.

There is free wifi but I could only get it to work in one section of the room.

If they redid the rooms (bathrooms and kitchens are fine) this would be an ok place to stay.

  • Stayed April 2012
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank reuhl925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WitmarGM, General Manager at The Recreation Inn & Suites, responded to this review, April 17, 2013
We would like to welcome you back to the Recreation Inn, and would like to assure you that we have changed the entire hotel with new Management on board, and are proud of our guest rooms and staff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
grand forks
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 15, 2012

Upon checking in we were greeted by unprofessional staff who seemed to be more concerned about telling us about the damage deposit several times over. Pulling up to the room we greeted by our front door that was splatted by some gross looking substance which was very unappealing. Room was very old looking with mis-matched furniture from some 70's flea market.
Floor was filthy, one couldn't walk without shoes or your socks would turn black. Lamp shades were stained and just sort of hanging crooked because attaching hardware was missing. Dishes in kitchen were disgusting, most had dried food all over them, afraid to even touch the silverware, inside drawers were covered in some kind of white powder and possible mice droppings. Counters, tables and chairs were gooey and dirty. Surprisingly the fridge and stove were clean. Walls had chunks of paint missing, some furniture was actually held together by tape, TV cable was disconnected from the back of the TV and remote didn't work ( was fixed later). Shower leaked so bad that there water running out the wall for hours. We went out and bought Lysol sanitary wipes and washed the room down before we unpacked. Repeatedly disturbed both nights by undesirable people banging on door looking for certain named people, really felt unsafe!! Don't leave valuables in your car. Don't be fooled by the pictures on the internet, this place horrible.

  • Stayed April 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank jim p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garth C, General Manager at The Recreation Inn & Suites, responded to this review, October 30, 2012
Thank you for taking the time to express your concerns about our property. Recently we have undergone a new management change and are making the Recreation Inn a property that is clean, safe and a pleasant place to stay. We welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed February 29, 2012

I booked without seeing. This is definitely an old place, with old furniture, old plumbing, old everything; noisy. There seem to be some permanent
residents in some rooms that one would describe as "characters" - I emptied my car out completely and repacked the next day. The room itself wasn't clean. The maid is apparently unfamiliar with cleaning under the bed (gross!) or what a clean sheet looks like. And, I had to pay extra for coffee grounds.

  • Stayed January 2012, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Sabine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 bubbles Reviewed January 24, 2012

With the bad weather on the connector I tried to cancel my reservation with this hotel. After over an hour of frustration and hangups, I am unable to get through to anyone who is willing to help. They transfer to a cancellation number that is NEVER answered. All they want is your money, they charge your card and won't even talk to you about a cancellation for a legitimate reason.

  • Stayed January 2012, traveled on business
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank BarbaraWinter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra S, Director of Sales at The Recreation Inn & Suites, responded to this review, February 13, 2013
Hello,
We would like to apologize for the frustrating event in trying to cancel your reservation. Since that time we have changed our management and would like you to give us a call at your earliest convenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Recreation Inn & Suites

Property: The Recreation Inn & Suites
Address: 1891 Parkinson Way, Kelowna, British Columbia V1Y 7V6, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #24 of 34 Hotels in Kelowna
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Recreation Inn & Suites 2*
Number of rooms: 49
Official Description (provided by the hotel):
We are a family-owned and operated motel in Kelowna that features a seasonal outdoor pool, barbeque and picnic area and are centrally located right next to Parkinson Recreation Centre. We are also within walking distance to a variety of Kelowna's finest restaurants and shops and just a short drive from the down town waterfront. Our guest rooms are equipped with in-room air-conditioning, cable TV, free wireless internet, microwaves, refrigerators and coffee makers. Rooms with kitchenettes and kitchen facilities are available. We are a pet friendly property and able to accommodate pets upon request. ... more   less 
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Also Known As:
The Recreation Inn And Suites
The Recreation Hotel Kelowna
Recreation Hotel Kelowna
The Recreation Inn & Suites Kelowna, Okanagan Valley

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