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“Good location, older property, lots of promise, cheap owners”
Review of Dilworth Inn

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Dilworth Inn
Ranked #21 of 34 Hotels in Kelowna
Reviewed May 30, 2014

We just returned from our third visit to Kelowna for the annual classic T-Birds Show & Shine and 3-day tour, and as always, we stayed again at the Dilworth, across the street from the headquarters hotel. Comments that follow come from a profession of being a travel writer for the past 25 years, and having stayed at hundreds of motels, hotels and resorts in my travels around the world in search of story material, and pointing out ther good and bad. And the Dilworth offers both

The Dilworth is sort of a contradiction in many ways. It is clean, and the front reception staff were wonderfully friendly and helpful. The new manager, Tania, is a professional who exudes hospitality, and her staff obviously flike her very much and are willing to work extra hard for her. And lyes, as its rack folder says, it is also "affordable", a truly vague term that can mean almost anything. But in this case, it is less expensive than many of the hotels around it.

The new manager shows a lot of class and savvy, and when we booked, we told her about the big annual Thunderbird classic cars event coming up -- since she had been there only a month, she was unaware of it. But when we arrived, she had set aside a reserved area for the cars, had a car washing station and a "Welcome Thunderbirds" message on her read board. Very good hospitality, especially considering that the Dlworth wasn't even the headquarters hotel -- that was the Ramada hotel across the street!

So That's the good part for the Dilworth Inn. Now comes the not so good.

The Dilworth is a much older property that is badly in need of loosening the purse strings of the owners of the property to update and upgrade it. The hallways have all the charm of a halfway house, with dark carpets that look like they are left over from the 1970s and apartment house beiges are the predominent colors throughout. . Although the rooms are good size, the decor in them is straight out of an old Motel Six. It is haphazard at best. The queen beds are comfy, and the pillows are OK, not great, but OK. But this raises a question: since the rooms are way large enoujgh to accommodate a king size bed, why do they not offer any king beds? It has to be because of the cost of a king bed. There is no sass, no class, no sizzle to the hallways or to the rooms.

But the worst for us, and many others who have reviewed here, is the third rate, embarrasingly bad excuse of a so-called "continetnal breakfast". These days almost all motels have gone to more and more extended continental breakfasts as an amenity to help entice customers, by offering waffle makers, hard boiled eggs, scrambled eggs or the ones pre-prepared in rounds, sausage patties, bowls of fresh fruit, with cut up melons, orange slices, berries in season, not just a bowl of apples. Some also include hot cereal, and almost all include different kinds of yogurt and a variety of breakfast pastries.

But not so for the Dilworth: for this is a throwback to the dark ages of motel breakfasts:

A dreary, small room. A small counter, with three or four containers of unexciting cold cereal. Two toasters, one with a sign saying it is out of order. A basket of bread and one of frozen waffles. A container with bad, watered down "orange juice", reminescent of the old Tang, or something that came out of a can. And ONE carafe of leaded coffee. NO DECAF OFFEE!!!!!!! This is inexcusable, when restaurant magazines tell us that now about 20 to 25% of the population drink decaf coffee, many of whom have to because caffeine is a drug. I'll say it again: NO DECAF COFFEE in the prison break -- er, breakfast room.

It would take a good chunk of change for the owners to finally hire a good interior decorator, and cough up new carpets in the hallways, in the rooms, get ride of the mismatched blonde and dark wood furniture in the rooms, and liven the place up. But how much will it cost to upgrade the breakfast? Very little.

All of the staff were helpful and especially the front desk staff, led by a young, personable woman named Kaileigh, who obviously loves her job, but is frustrated that many things are not being improved. She and the others all hope that Tania, the new manager, will be able to bring some much needed updates and upgrades to a property that does have lots of potential, a good location, a young, dedicated and enthusiastic staff led by a dedicated, hardworking, professional manager. Now it's up to the owners to step up to the plate and decide what they want this property to be. An older property in slow decline that is not keeping up with the times; or an older property that has been revitalized and reborn. If the answser is yes, we'll update and improve, then you'll see us and a lot of others next year. If not, then we'll go to the Ramada hotel across the street. Your choice.

Room Tip: The "poor" rating for the restaurant was for the breakfast room". Try to get a room i...
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  • Stayed: May 2014, traveled with friends
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3  Thank ThorneBirdGT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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93 - 99 of 207 reviews

Reviewed May 29, 2014

If you are travelling through and need a night over, this is a great place. A great location, clean, friendly & priced right. The Dilworth Inn is worth giving a try on your next trip to Kelowna or if you are travelling through.

  • Stayed: March 2014, traveled on business
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Thank Shelley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WitmarGM, Front Office Manager at Dilworth Inn, responded to this reviewResponded June 14, 2014

Shelley,
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. Please think of us again the next time you pass through, we look forward to having the pleasure of welcoming you back.

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Reviewed May 28, 2014

the hotel is older. but kept clean and the people with very kind and helpful. The fixtures in the bathroom are yellow and very old. the bed was comfortable. the rooms were very big but the tvs are small and along way from the bed.

  • Stayed: May 2014, traveled as a couple
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Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WitmarGM, Front Office Manager at Dilworth Inn, responded to this reviewResponded June 14, 2014

Diane,
Thank you for your feedback in regards to your stay with us. We take every comment very seriously and use them to look for ways in which we can improve. We are slowly doing upgrades to the rooms, and to the services we provide. Your comments will help contribute to those changes and hopefully next time you come to stay with us you will see some of those changes. I look forward to welcoming you back the next time you come through Kelowna.

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Reviewed May 20, 2014

Yes this hotel is stuck in the 80's decor wise but it's like it hasn't aged at all as it is kept in excellent condition and is super clean. I think they have updated some areas but our bathroom was a snapshot of 1980 with the yellow tub and toilet and flowered tile but for the record there was hardly any wear on any parts of the bathroom.
The best part of this hotel was the staff. They were very friendly and helpful eager to make everything right. Stevie is by far the best asset this hotel has and she deserves a raise for sure.
The breakfast is pretty standard with toast, bagels, and cereal but I guess what can you expect from budget accommodations.
Since we stayed the long weekend in May we definitely paid more than it was worth but it was the most reasonable of the bunch. You will probably find better accommodation in Kelowna for less money but if you choose the Dilworth Inn it wouldn't be the worst thing.

  • Stayed: May 2014, traveled on business
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Thank Ken D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WitmarGM, Front Office Manager at Dilworth Inn, responded to this reviewResponded June 14, 2014

Ken,
Thank you so much for you kind words, especially in regards to the staff. As Stevie's supervisor i did print out your review to make sure she saw your positive feedback. It is people like you that make our job worth it. We are slowly updating the hotel, one of the things we are working on being the breakfast. We are collecting feedback in regards to what people would like to see there for other options. Please think of us again the next time you come to Kelowna and you can see for yourself!

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Reviewed May 14, 2014

This was our third time staying at the Dilworth, even in the same room! We have a family of 6, so finding a hotel room to accommodate us is a challenge. We are so thankful for the affordable stay together in one room! The large room has two queen beds, a pull out couch, small kitchenette with dishes, dining table, and bathroom. While some of the decor and fixtures are older, everything is in working order, clean, and well maintained. It seemed that the carpet in our room was newer. The pool and hot tub are always a hit, and the private showers right next to the pool are a convenient way to wash up afterwards. The complimentary breakfast is basic, but has improved from muffins in the lobby seven years ago! If I could offer a suggestion, it would be to add yogurt to the morning offerings. The location is very convenient, and within walking distance of many shops and restaurants.

Room Tip: We did experience noise from the room above us (walking, water running, just normal activities,) so...
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  • Stayed: April 2014, traveled with family
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1  Thank RaceRunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WitmarGM, Front Office Manager at Dilworth Inn, responded to this reviewResponded June 14, 2014

Good Afternoon,
Thank you so much for your positive review! We do truly appreciate your feedback, and your returning to stay with us. We have been doing upgrades to the rooms and to the services we provide. We certainly love guest suggestions, and are hoping that we can start offering a wider selection for breakfast in the morning, including yogurt. Hopefully the next time we have the pleasure of your visit you will be able to have yogurt and some other surprises!

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Reviewed May 7, 2014

Can't go wrong here. Yes its a bit outdated, but its clean, comfy and has a very nice pool and hot tub. Internet is great and there is even a small exercise room. The breakfast may be lacking, but for the price, you shouldn't expect more than that. Its close to a lot of restaurants and shopping areas. Its not that big either, so its quiet and not so busy. I'd stay there again.

  • Stayed: May 2014, traveled as a couple
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2  Thank CDavis80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WitmarGM, Front Office Manager at Dilworth Inn, responded to this reviewResponded June 14, 2014

Good Afternoon,
Thank you so much for your kind words! We truly do appreciate every comment we receive. We are working on improving the options available at breakfast so I am sure that the next time you stay with us you will be more then satisfied by what is offered. Again, Thank you.

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Reviewed April 15, 2014

I stayed here for a week as I was moving into Kelowna area. I was at the sister property down the road at first and had major issues, so I wasn't expecting much. I was way more than surprised. the rooms are clean and comfortable and the staff is super friendly. The breakfast is a bit lacking. This is not a 4-star hotel by any means but I would absolutely feel comfortable recommending them to family and friends.

  • Stayed: December 2013, traveled on business
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1  Thank Helix88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dilworth Inn

Address: 1755 Dilworth Dr, Kelowna, British Columbia V1Y 8R1, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #21 of 34 Hotels in Kelowna
Price Range: $59 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Dilworth Inn 2*
Number of rooms: 50
Official Description (provided by the hotel):
The Dilworth Inn is an independent family owned hotel that offers an indoor salt water pool, sauna & hot tub. We are centrally located right across from Orchard Park Mall, a variety of fabulous restaurants and a short drive to downtown Kelowna. Guest rooms are all non-smoking and equipped with mini-refrigerators, microwaves, coffee makers, and free wireless internet. Rooms with kitchenettes and full kitchen facilities are available upon request. We are able to accommodate a unique range of guests, from business travellers to large groups & teams. Outdoor barbecue facilities are provided in our well-tended garden area. A free continental breakfast is included. ... more   less 
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Also Known As:
Dilworth Hotel Kelowna
Dilworth Inn Kelowna, Okanagan Valley

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