We just returned from our third visit to Kelowna for the annual classic T-Birds Show & Shine and 3-day tour, and as always, we stayed again at the Dilworth, across the street from the headquarters hotel. Comments that follow come from a profession of being a travel writer for the past 25 years, and having stayed at hundreds of motels, hotels and resorts in my travels around the world in search of story material, and pointing out ther good and bad. And the Dilworth offers both
The Dilworth is sort of a contradiction in many ways. It is clean, and the front reception staff were wonderfully friendly and helpful. The new manager, Tania, is a professional who exudes hospitality, and her staff obviously flike her very much and are willing to work extra hard for her. And lyes, as its rack folder says, it is also "affordable", a truly vague term that can mean almost anything. But in this case, it is less expensive than many of the hotels around it.
The new manager shows a lot of class and savvy, and when we booked, we told her about the big annual Thunderbird classic cars event coming up -- since she had been there only a month, she was unaware of it. But when we arrived, she had set aside a reserved area for the cars, had a car washing station and a "Welcome Thunderbirds" message on her read board. Very good hospitality, especially considering that the Dlworth wasn't even the headquarters hotel -- that was the Ramada hotel across the street!
So That's the good part for the Dilworth Inn. Now comes the not so good.
The Dilworth is a much older property that is badly in need of loosening the purse strings of the owners of the property to update and upgrade it. The hallways have all the charm of a halfway house, with dark carpets that look like they are left over from the 1970s and apartment house beiges are the predominent colors throughout. . Although the rooms are good size, the decor in them is straight out of an old Motel Six. It is haphazard at best. The queen beds are comfy, and the pillows are OK, not great, but OK. But this raises a question: since the rooms are way large enoujgh to accommodate a king size bed, why do they not offer any king beds? It has to be because of the cost of a king bed. There is no sass, no class, no sizzle to the hallways or to the rooms.
But the worst for us, and many others who have reviewed here, is the third rate, embarrasingly bad excuse of a so-called "continetnal breakfast". These days almost all motels have gone to more and more extended continental breakfasts as an amenity to help entice customers, by offering waffle makers, hard boiled eggs, scrambled eggs or the ones pre-prepared in rounds, sausage patties, bowls of fresh fruit, with cut up melons, orange slices, berries in season, not just a bowl of apples. Some also include hot cereal, and almost all include different kinds of yogurt and a variety of breakfast pastries.
But not so for the Dilworth: for this is a throwback to the dark ages of motel breakfasts:
A dreary, small room. A small counter, with three or four containers of unexciting cold cereal. Two toasters, one with a sign saying it is out of order. A basket of bread and one of frozen waffles. A container with bad, watered down "orange juice", reminescent of the old Tang, or something that came out of a can. And ONE carafe of leaded coffee. NO DECAF OFFEE!!!!!!! This is inexcusable, when restaurant magazines tell us that now about 20 to 25% of the population drink decaf coffee, many of whom have to because caffeine is a drug. I'll say it again: NO DECAF COFFEE in the prison break -- er, breakfast room.
It would take a good chunk of change for the owners to finally hire a good interior decorator, and cough up new carpets in the hallways, in the rooms, get ride of the mismatched blonde and dark wood furniture in the rooms, and liven the place up. But how much will it cost to upgrade the breakfast? Very little.
All of the staff were helpful and especially the front desk staff, led by a young, personable woman named Kaileigh, who obviously loves her job, but is frustrated that many things are not being improved. She and the others all hope that Tania, the new manager, will be able to bring some much needed updates and upgrades to a property that does have lots of potential, a good location, a young, dedicated and enthusiastic staff led by a dedicated, hardworking, professional manager. Now it's up to the owners to step up to the plate and decide what they want this property to be. An older property in slow decline that is not keeping up with the times; or an older property that has been revitalized and reborn. If the answser is yes, we'll update and improve, then you'll see us and a lot of others next year. If not, then we'll go to the Ramada hotel across the street. Your choice.
- Official Description (provided by the hotel):
- The Dilworth Inn is an independent family owned hotel that offers an indoor salt water pool, sauna & hot tub. We are centrally located right across from Orchard Park Mall, a variety of fabulous restaurants and a short drive to downtown Kelowna. Guest rooms are all non-smoking and equipped with mini-refrigerators, microwaves, coffee makers, and free wireless internet. Rooms with kitchenettes and full kitchen facilities are available upon request. We are able to accommodate a unique range of guests, from business travellers to large groups & teams. Outdoor barbecue facilities are provided in our well-tended garden area. A free continental breakfast is included. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Travelocity, Hotels.com, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your Dilworth Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Dilworth Hotel Kelowna
- Dilworth Inn Kelowna, Okanagan Valley