After posting unfavourable review regarding customer service last year we were contacted by GM of the motel and offered an apology and discount on our next stay. We liked the fact that somebody cares about our experience at the facility and decided to give it another try.
While booking we mentioned the discount and were informed that GM has changed and it is up to the new one to honour the offer. She did. I actually had a very pleasant telephone conversation over the issue which again made a very good impression on our family.
The customer service has improved so much that we can honestly recommend Dilworth Inn for your future stay. Everybody dealing with us was doing good job looking after our needs.
The room was clean and large. We had fridge, microwave oven, and coffee machine in our room. Coffee and tea is also being served 24/7 at the lobby. We had continental breakfast which we not recall having two years ago. It consisted of several kinds of cereals, variety of apples, bagels, juice, mini muffins, jam, and sliced cheese. We found it sufficient for our needs. The lady who oversees the breakfast room was friendly and very helpful.
The motel is not the newest one but it is kept in good condition. AC was working nicely and without excesive noise. The pool area has some addtional towels and water in the main pool is not too cold. They use salted water in the pools which perhaps reduces the need of using the chlorine.
We are very likely to come back to Dilworth Inn.
- Official Description (provided by the hotel):
- The Dilworth Inn is an independent family owned hotel that offers an indoor salt water pool, sauna & hot tub. We are centrally located right across from Orchard Park Mall, a variety of fabulous restaurants and a short drive to downtown Kelowna. Guest rooms are all non-smoking and equipped with mini-refrigerators, microwaves, coffee makers, and free wireless internet. Rooms with kitchenettes and full kitchen facilities are available upon request. We are able to accommodate a unique range of guests, from business travellers to large groups & teams. Outdoor barbecue facilities are provided in our well-tended garden area. A free continental breakfast is included. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travelocity, Priceline and Booking.com so you can book your Dilworth Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Dilworth Hotel Kelowna
- Dilworth Inn Kelowna, Okanagan Valley