We have stayed at the Best Western Hotel in Kelowna many times over the past four years. About a year ago, the restaurant went under new management and name, now the ORA Restaurant. We dined there on Monday evening, October 15th. We ordered our meals and a glass of wine. My wife ordered her Cobb Salad with chicken but asked that it not be encrusted in blue cheese as on the menu. It took a bit longer than normal for our orders to arrive, and our server came to our table to apologize for the delay, as the chef did not at first notice the special order. She indicated that as a result both of our meals would be complimentary because of their error. When the meals came, they were both excellent! So I would recommend this restaurant to anyone. Both because of the fine food, but also the extra effort in making their customers happy.