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“Out of date pet policy”

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Manteo Resort - Waterfront Hotel & Villas
Ranked #4 of 34 Hotels in Kelowna
Certificate of Excellence
Cranbrook, Canada
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Out of date pet policy”
4 of 5 bubbles Reviewed November 9, 2010

I used to stay at the Manteo for all my business trips, but then became the owner of a puppy, who is now 3 years old. She travels with me regularly. I now stay at the Delta, because they are completely dog friendly, and just as lovely a hotel. I have stayed there this year to date 27 stays and over 50 nights, and have another 3 stays and 10 nights booked before the end of this year. I think this is a lot of business for your hotel to give up because you remain with an out of date pet policy, not held by any of the 5 star hotels in Vancouver, who are all pet friendly.

Your gymnasium is also too small, with limited equipment, far below the level expected in a hotel that would like to be rated as excellent.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank officeinacar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,271 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (164)
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English first
Calgary
Level Contributor
306 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
3 of 5 bubbles Reviewed November 7, 2010

The location gives it a great view of Lake Okanagan. The restaurant is excellent with Executive Chef Bernard Casavant, formerly of Burrowing Owl Winery. There is only one elevator which sometimes has a line-up. It is a little over priced for the lakeview rooms.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DRT1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Rica
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed October 25, 2010

We were married at Manteo 7 years ago, and this was our first trip back since then. We had the most amazing wedding experience at this resort, as did our guests, who still talk about how our wedding was one of, if not the best, they've ever attended. One of our guests now returns there every summer with his family. So we had very high expectations and wonderful memories when we arrived.

It's still a great hotel. Although showing signs of age, their location is convenient and lakefront beautiful . The rooms are a little small, the bathroom ridiculously so for a luxury hotel on a lake. The restaurant is just as excellent as it was then.

It would have been nice if anyone from the hotel had acknowledged our anniversary trip, especially since our wedding had actually been held there, but although many people were aware (we were too excited to not share), not a dessert, bottle of wine, cocktail, card, nothing. A small thing, but would have been a nice touch. Since we always try to take an anniversary trip and other hotels have been so generous with their congratulations, perhaps we have been spoiled!

Nice place for families and couples, would definitely recommend.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BTMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwich, Connecticut
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed September 13, 2010

I was booked at Manteo Resort on July 13 2010 but decided not to go because of the local fires which which cut off the main routes and were well documented on all the news channels (see underneath), so I tried to get a refund for the one night I booked at a special rate....but the management refused to do so.....I would never consider a hotel/resort like this for my future travels and I think everybody should be made aware of "Manteo Resorts" Policy.

Here is an email I send to the resort to whom they never replied!

To the Management of Manteo Resort:

With regard to our reservation, we have just called to attempt a cancellation due to the drought fires sweeping West Kelowna, Peach Lake and Armstrong. The news about the fires was on The Weather Channel on television. Photos of a Seclusion Bay forest fire can also be seen on The Weather Network web site: http://www.theweathernetwork.com/your_weather/details/620/2955813/1/cabc0149. The next page (http://www.theweathernetwork.com/your_weather/details/620/2955799/2/cabc0149) held the following caption: "Seclusion Bay Resort / Drought Hill forest fire in West Kelowna, BC. Broke out late morning July 12th and heli-bombers are still delivering water trying to save existing structures - full evacuation successful."

Many more photos of the various fires around Kelowna are posted at: http://gallery.castanet.net/albums/2010/July/FireJuly12/

It is outrageous and unethical behaviour on the part of your "resort" that you would knowingly place your guests in danger when areas around Okanagan Lake have been evacuated. That you have the temerity not to give a full refund when the main road into Kelowna has been closed and fires in the area are still burning is clearly unacceptable.

Here is an article in The Globe and Mail on the fire in Peachland: http://www.theglobeandmail.com/news/national/british-columbia/fire-forces-guests-to-flee-bc-resort-for-second-year-in-a-row/article1637225/

I am sure that the actions of your resort will be of interest to various travel review web sites, and that The Globe and Mail would like to write a follow-up article on how local residents and guests have been treated during this "state of emergency" (-according to The Weather Channel).

Once again, it is extremely disappointing that your "resort" believes that a few dollars come before the safety and happiness of your guests.

Stayed July 2010, traveled as a couple
Helpful?
6 Thank Charlotte049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Rock, Canada
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed August 23, 2010

We were looking forward to spending a couple of nights at this resort hotel.
The beds were the worst I have ever slept in and the beach area was the size of a postage stamp!
There were quite a few toddler & under 10 year old children around the boardwalk.
Over 300 dollars to stay here.......way over priced.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank CookiesReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Alberta
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 23, 2010

I stayed in one of the lowest priced rooms and with "mountain view" . Even though the lake view would have been nicer the view was still pretty good. Great rooms, clean and very comfortable.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dharmaloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Rock, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed July 20, 2010

When any Hotel holds itself out to be Grand or Posh or 3 Star and up, it needs to deliver the goods. Manteo falls very short of it;s own ideal. From not having our rooms cleaned through to no airconditioning in 30 degree + weather, to plugged toilets due to very low water pressure, rude and very un-professional restaurant staff and never being able to speak to any level of Management...........this place just sucks. 12 suites rented at $280 per night including taxes for 3 + nights was not reason enough for any response from the "management" which was very apparently lacking. But Heh !! ......Great location on the lake. In all my years of travel, this was the very worst service ever......at any class of hotel. All Talk and no Walk. Spend your money on anywhere else but Manteo.

  • Stayed June 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DaveAnderson_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Manteo Resort - Waterfront Hotel & Villas

Property: Manteo Resort - Waterfront Hotel & Villas
Address: 3762 Lakeshore Road, Kelowna, British Columbia V1W 3L4, Canada
Location: Canada > British Columbia > Okanagan Valley > Kelowna > South Pandosy - K.L.O.
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Kelowna
#5 Family Hotel in Kelowna
#6 Business Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Manteo Resort - Waterfront Hotel & Villas 3.5*
Number of rooms: 102
Official Description (provided by the hotel):
Kelowna’s Manteo Resort is beautifully located on the shores of Okanagan Lake, only minutes from downtown, championship golf courses, estate wineries, and ski hills. At Manteo, amenities are plentiful with indoor/outdoor pools and hot tubs, kids water park, saunas, movie theatre, fitness center, tennis court, 9-hole putting green, playground, private beach and boat moorage. Accommodations are superb and provide the highest standards of comfort in spacious Deluxe Guestrooms, Premium One Bedroom Suites and in private Two & Three Bedroom Villas, located only steps from the lake.Our 102 unit full service resort features waterfront meeting & conference facilities, ideal for groups up to 200. Meeting & event facilities are perfect for meetings, retreats and banquets. The Waterfront Ballroom will accommodate up to 200 people and is divisible into three separate rooms to accommodate smaller meetings and breakout sessions. All facilities have a lakeview, with floor to ceiling windows in each room, which offers an elegant, yet comfortable setting to relax and enjoy.Manteo’s Clubhouse is located only a short walk from the main hotel. From casual to elegant, our Library and Upper Lounge are ideal for private receptions, meetings and events for up to 100 guests. The facilities include a pool table, big screen television, bar service area and a large outdoor patio with breathtaking views of Okanagan Lake. ... more   less 
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Also Known As:
Manteo Resort - Waterfront Hotel And Villas
Manteo Hotel Waterfront
Manteo Resort - Waterfront Hotel & Villas Kelowna, Okanagan Valley

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