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“Poor service, decent food”
Review of Twisted Tomato - CLOSED

Twisted Tomato
Cuisines: Pizza
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Vancouver, Canada
Level Contributor
198 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 91 helpful votes
“Poor service, decent food”
Reviewed October 6, 2012

I had heard great reviews about this place but I was disappointed. The service was slow (even with the place 80% empty). The food was ok, for the price I thought I would be better. I went for lunch maybe it is different for dinner

Visited August 2012
Helpful?
Thank jbarbs8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

128 reviews from our community

Visitor rating
    42
    35
    20
    17
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
West Kelowna, Canada
Level Contributor
30 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Nice balcony but where are the umbrellas”
Reviewed September 24, 2012

They have a nice balcony and seated us up there in spite of the threatening rain. Sure enough the rain came and they ignored it and us. We rushed our meal and ran. Caprese salad supposed to be with roma and yellow beefsteak tomatoes, came with no Roma tomatoes which is ridiculous when they are grown locally. (Kelowna is farm country). Asian Wraps- ok and Duck Macaroni was like--- macaroni.

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank JD650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
80 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 133 helpful votes
“poor management”
Reviewed September 23, 2012

Had dinner there last night and was so upset by the end, 1/2 way through dinner I had already
decided I was not going to return not because of anything really just little things, I ordered a ceaser salade and it came with salsa on it , just made it soggy, when the 4 of us sat down there
were 2 table settings , we got our drinks and still only 2 table settings so no napkins for 2 of us,
finnly I catch the eye of a young girl who stands by the counter and ask for 2 more table settings, she returns and plunks both of them down in front of me, it was like interupted her holding up the counter. Had a steak and potatoes that were good our server came by serveral times to make sure everything was ok. I talk my wife into having a desert so we look over the 4 desert items on the menu and pick our poison only to be told that menu is not the one right now,
so he rattles off 4 new deserts and we order only to find out of 4 they have only one, so only one person got desert, still no big deal. I ask for the bill and it comes and I give the waiter my credit card, he informs me that I have to take it up to the counter and pay, no problem, on the way I look at the total and it is higher than expected so I look closer and there is a $60. error
I inform the cashier and she fixes it, I run my card through the credit card machine add a tip
and wait, nothing happens, they try again, this machine also does not work, so they go and try to find one that does, while i;m waiting I am looking at the bill ( invoice) and notice it is not produced properly
I had a groupon for 4 people , when the resturant produces the invoice that I pay from they
have all the ordered items on it and just cross of the one that come with the groupon so I am paying tax on the total not the add ons and groupon like it should be but I am told that thats
the way it supposed to be done and the way management wants it done, I am still waiting to pay
and explane that I wil pay the bill as they produced it but I think it would be nice to have a proper invoice, they insist this is the way it should be done , OK its there resturant and by this time I know I will not be going back, finnly a credit card machine, I put my card through add a tip
and wait and wait the machine times-out, the cashier ( who was very nice) runs it through again
and it works but no tip prompt came up, by this time I so frustrated maybe no tip was the way it should be

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Cliff1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Great gluten free!!!”
Reviewed September 17, 2012

Amazed at the delicious gluten free food and amazing service.. Definatly one of my new fave places!!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Drobyn4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Prairie, Canada
Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“food and drinks”
Reviewed August 30, 2012

We went as a family to supper here while visiting my son and granddaughter. We ate in the roof top dinning. First off the drinks were sent back because they were not mixed right, When the food came the pizza was burnt , the salad had so much oil that it couldn't be eaten, another dish was supposed to have meat balls and didn't. They were brought later which wasn't good. I would not reccomend this place to eat.

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank hotlolita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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