We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service needs work in their restaurant”
Review of Lake City Casino

Lake City Casino
Ranked #73 of 137 things to do in Kelowna
Attraction details
Reviewed October 9, 2011

We got the same server twice in a row and each time she was not too attentive. The 2nd time for example my gf ordered a glass of wine that never would come to table and we had to ask another server about it and when food arrived there wasn't any cutlery or ketchup for fries. Then I ordered a beer and that would not come to table either. There is busy and then there is explaining about being busy which did not happen. We were never asked how meal was until after we were totally done and when I tipped a little amount I got the look. Not good. Casinos make so much money that they probably do not even care to know about the lack of service. They can get some better quality live bands in there as well.

2  Thank Nolpreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (110)
Traveler rating
Traveler type
Time of year
Language
All reviews
"nice casino"
in 4 reviews
"hockey game"
in 4 reviews
"play slots"
in 2 reviews
"grand hotel"
in 2 reviews
"winnings"
in 2 reviews
Filter

104 - 108 of 110 reviews

Reviewed July 28, 2011

I have visited this Casino lots of time in the last 3 years. It has a nice selection of slot machines and table games. They are renovating and expanding the Casino right know. The Casino was still very clean and the staff are very nice. They also have a nice smoking balcony, which is nice so you don't need to go all they way down stairs to have a smoke. There is also a nice view and you can people watch from there. Not sure why people would give a bad review about this Casino!

2  Thank crystalskys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2011

Pretty bad customer service. I think some are trying but perhaps no training. The Grove Bistro staff are the worst. They just recently opened so maybe it will improve

2  Thank LeelowRegina_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2011

I stayed here recently and found the room and hotel okay except for their Lake City casino which has creepy security guards working there. My opinion is that they try to bump into women so they can have an excuse to touch you. They are overly aggressive in the casino and constantly walking around and spying on people while they gamble. I think that these guards are either sex offenders or mentally challenged or else they are gigolos looking for business and harass women they think have some pesos.Very unproffesional guards and a mickey mouse casino to boot. To be avoided at all costs. I reported them to the hotel front desk and they didn't seem to interested. So I would avoid the hotel as well. The hotel used to be owned by Royal Host but has had different owners being the Delta , for about 1 or 2 years. The hotel does not seem to respect women too much because of the type of casino in their hotel.

4  Thank sugarpie_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed December 11, 2015
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Lake City Casino also viewed

Kelowna, Okanagan Valley
 

Been to Lake City Casino? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing