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All reviews the club lounge north tower valet service self parking yacht club wine tasting corner room lake view hotel restaurant beautiful property front desk staff upon check downtown kelowna close to downtown oak cru conference
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Reviewed 4 weeks ago

We are currently traveling through the West of Canada and also stayed for one night in Kelowna. We booked the Delta Marriott Grand Okanagan Resort several months in advance. On our trip through British Columbia and Alberta we will stay in 16 different hotels. This was #15. Facts: This was the smallest room we got in any of those hotels. It was the most expensive room. For about 25 square meters we payed 463.64 CAD in total. This includes the room for 349 CAD, Parking and a lot of taxes (GST, PST, Municipal Taxes, Resort Fees, etc. etc.). The service was almost not existing. We arrived a bit early. The man on the front desk promised to call us when a room would be ready. It never happened. On arriving 4 people from the Hotel had fun on the entrance. But nobody asked if they could help us with the luggage (we are both over 60). The same when we left. We picked a trolley and loaded the luggage by ourself. There was just one lady who was busy with her mobile phone and could not help therefore. The staff here needs a serious training how to treat customers. As mentioned, the room was very small. There was no safe. The fridge was very noisy. The air condition was very noisy. The hotel entrance was also noisy. I have to say we do normally not have problems with noise. On the positive side: The room was clean, everything was working and the location is very close to the shopping area. The only reason to stay here is to get some points on the mileage card. Since we don't play this game we will not come back.

Room tip: Check the taxes before you book the room (including municipal taxes and resort fees)
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 708wernerw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this reviewResponded 4 weeks ago

Dear 708wernerw,

Thank you for choosing our hotel and for taking the time to share your review. We were disappointed to learn of the numerous difficulties you faced as our guest recently and hope you will accept our apologies for the level of service extended to you by our associates. You deserved a comfortable and stress-free stay, and we certainly let you down in this regard. We assure you that the frustrations you experienced are not acceptable, nor are they a normal occurrence for our hotel, so we will be taking the appropriate measures to prevent such issues from occurring again in the future. Thank you again, and we would welcome another opportunity to give you the hospitality you deserve the next time you are in the Kelowna.

Jason Guyitt
Director, Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The Delta Kelowna is an amazing property. The hotel is adjoined with a Casino and has a beautiful walkway along the lake. The rooms are average in size and well appointed. Room was not ready on check in and took right till 3PM to access the room. Housecleaning arrived right a 230PM to clean the room..when we wanted to sneak in a nap. Overall a good hotel experience.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Laen27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this reviewResponded 4 weeks ago

Dear Laen27,

It was our pleasure welcoming you to Delta Hotels Grand Okanagan Resort. We are thrilled our recently refreshed accommodations helped you feel right at home. Although we are sorry that your room was not ready by our posted check-in time. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. Thank you again for your review, and we look forward to your next visit.

Jason Guyitt
Director, Operations

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Reviewed May 15, 2019

Our family booked a room for four for Mother's Day weekend and did not realize how small the room was until we got in. The two queen sized bed took most of the space and there was only standing room only in the room. This hardly met our expectations for excellence in the standard of Marriott hotel and resort management. In addition, they even charged $26/day for parking. However, our family did enjoy having lunch and using the kayaks at the hotel. The restaurant staff was very warm and friendly, patient and understanding.

Room tip: Make sure you have a room with a lot of space for your family
Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank G382QAmarkm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamMarriott, Director, Operations at Delta Hotels by Marriott Grand Okanagan Resort, responded to this reviewResponded 5 weeks ago

Dear G382QAmarkm,

Thank you for staying with us and for providing feedback. We are glad you were able to take advantage of the kayaks and that you enjoyed your lunch. However, we are sorry that you were disappointed with the size of your room and the cost of parking. Please know you may always alert us to any issues or concerns you may face as our guest. We will always do our best to ensure your comfort, including moving you to another guest room if any are available. Thank you again for your feedback and we hope to welcome you back soon.

Jason Guyitt
Director, Operations

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Reviewed May 12, 2019 via mobile

Great Location, Great Views, Great In-Room Dining. The Chef’s Perfect Sandwich was amazing. The Power Bowl was also good. A little disappointed that they were out of cheesecake and then out of the cheesecake they gave as the 2nd option. Other than that great place.

Date of stay: May 2019
Trip type: Traveled with family
Thank WestCoastBrando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this reviewResponded May 12, 2019

Dear WestCoastBrando,

Thank you for the wonderful review. It is excellent to know how much you enjoyed our location as well as the beautiful views and that our food offering added to the enjoyment of your stay. We will share your compliments with our chef. Thank you again for staying with us, and we look forward to serving you and your family soon.

Jason Guyitt
Director, Operations

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Reviewed May 11, 2019 via mobile

From the valet and the doormen to the other staff we had great service. Our check-in was efficient and personal. The room was well-appointed and a good size. The resort is well located right on the lake with some spectacular views. To be recommended whether as an overnight stop on a road trip as we did, or for a relaxing weekend.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank 852alanb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this reviewResponded May 12, 2019

Dear 852alanb,

Thank you for the generous review of Delta Hotels Grand Okanagan Resort. We are delighted you enjoyed everything our hotel has to offer, hospitality, and comfortable accommodations. Situated in the heart of wine country and on the shores of the beautiful Okanagan Lake, our waterfront resort provides an array of amenities for every traveler. We hope you will come back to see us soon.

Jason Guyitt,
Director, Operations

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