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“Great service from all employees”

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Delta Hotels Grand Okanagan Resort
Ranked #6 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersSilver level
Parson
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great service from all employees”
Reviewed August 16, 2013

We recently spent 3 nights at the Delta Grand Okanagan Resort. Everything was just great, the rooms were very clean and comfortable. We had room service, ate in the restaurant, visited the casino, and enjoyed everything. Our son was there also with our two grandchildren. They loved the pools and hot tubs. I would recommend this hotel for anyone, young or old. We are going back to Kelowna for a wedding in September, and we already have our rooms booked at the Delta.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefftheDOO, Manager at Delta Hotels Grand Okanagan Resort, responded to this review, August 21, 2013
Dear Guest,

Thank you so much for your feedback and it is always great to read when we are able to exceed your expectations. The best part of your post...you are coming back in a month.

We appreciate your loyalty.

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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926 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (297)
Date | Rating
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English first
Vancouver, BC
Level Contributor
101 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed August 15, 2013

Came for the weekend and had a nice corner room with two large windows. Very comfy beds, large tv, and shower had good pressure. I did find the air condition is a little noisy at night and had to shut it off. The outdoor pool is not super large but was more than adequate. The hotel provided activities through out the week for the kids. Easy access and very short walk to restaurants and shopping.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spunkymo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefftheDOO, Manager at Delta Hotels Grand Okanagan Resort, responded to this review, August 21, 2013
Dear Guest,

So pleased to read that you enjoyed our newly renovated MODE rooms. It sounds like you made the most of all our amenities and perfect downtown location....Kelowna is a great city for a summer vacation.

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
Reviewed August 14, 2013

We have stayed in the Delta Grande Okanagan resort in the past and we had enjoyed it before . We like the location which is right in the heart of Kelowna. It is walking distance to many wonderful restaurants and is right next to the lake. It is only a five minute walk to the beach where one can enjoy a sunny afternoon. There is also a nice park a few blocks away where you can relax under a shady tree. There are some neat little stores and an arts district nearby.

We were pleasantly surprised when we arrived this year to see that the rooms are totally renovated. The modern style suits the new updated desk that houses hookups to the latest technology. Bring all the techno gadgets want.

The room are very clean and bright. The Bell staff were eager to give directions and help anyone who might not know their way around. The frond desk staff were efficient and very interested in making sure that all was going well. A nice touch was when we received a hand written card of welcome that was delivered to our room with a small plate containing a couple of apples.

The security has been increased and now you need your room key to enter many of the hotel areas like the pool and the gym and the elevator. Our key wasn't working for us one day, so we went to the frond desk to have it reactivated. The staff person there apologized for the inconvenience. Other hotels that we have stayed at have never apologized and often made us feel like we were inconveniencing them. For that reason I was pleased that they gave that little gesture of attention. Sometimes those little things count.

The food was very good and so was the service. I would recommend this hotel to anyone who wants to feel like there are a special guest.

Room Tip: Rooms next to the pool can be a little noisier at night because there is a pub next to the pool whic...
See more room tips
  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGOAsstFOM, Manager at Delta Hotels Grand Okanagan Resort, responded to this review, August 21, 2013
Dear Guest,
I am so pleased you enjoyed your stay with us and that you made good use of the new features in our newly renovated guest rooms. I certainly appreciate your comments regarding our team. We all take great pride in providing a high level of genuine service to our valued guests such as yourself and nothing is more rewarding than getting this kind of feedback! A big thanks from all of us here at the resort.
Sincerely,
Cedric
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Airdrie, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 14, 2013

Stayed in the ModeDeluxe room and the additional space was very welcoming. I suggest an Ice Cream on the boardwalk after spending a day in the sun. Close to everything. Lot's of restaurants close by. Beach is down the pathway, very close to the hotel. Kelowna is a must!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eye_recommend_this
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JefftheDOO, Manager at Delta Hotels Grand Okanagan Resort, responded to this review, August 21, 2013
Dear Guest,

Thank you very much for your feedback and with a score of 10+ what more could we ask for. So glad you enjoyed an ice cream from our new Poolside bar "Quench".

See you again soon,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Airdrie, Canada
1 review
Reviewed August 14, 2013

We were able to get an amazing rate online. The website wasn't working properly when we tried to book it online, however the central booking department was very accommodating. We upgraded to the Modedeluxe room and the additional space was great. The onsite amenities are very convenient. Our best deal was the blackjack breakfast for $5.99 at the adjacent Casino (no minors). The beach located just north of the hotel by the residences suited us just find. We will be coming back, and the Delta will be our only choice for accommodations.

Room Tip: If you want some extra space, spend the money and g for the ModeDeluxe.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eye_recommend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGOAsstFOM, Manager at Delta Hotels Grand Okanagan Resort, responded to this review, August 21, 2013
Dear Guest,
I agree the location is hard to beat, and with a breakfast at that price? You can't go wrong! Perhaps upon your next stay, a good option for you would be one of our spacious Club rooms. These rooms give you access to a private lounge where you can enjoy breakfast as well as evening hors d’oeuvres and cocktails. What better way to take in some of the best views of the Okanagan than from the 9th floor! We look forward to welcoming you back soon.
Sincerely,
Cedric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 11, 2013

As a Canadian, I seem to spend most of my vacation dollars travelling away from home.
This summer we have taken a road trip, with Kelowna as our first stop.
After researching hotels, we picked the Delta Grand Okanagan.
Check in was a pleasure, well organized and friendly. We booked the executive floor which includes the executive lounge. We arrived in time for happy hour, there were both warm and cold snacks. Soft drinks, water, coffee and tea were included. The room hostess looked after the bar, drinks are expensive but the room was lovely with a terrific view of the lake.
Parking should be included in these rates, but are not.
The room was modern and fresh. Very good air conditioning. The bedding and pillows were very comfortable.
The location is perfect, right on the boardwalk, close city park and great restaurants.
Day one has been great, can't wait for day two.

Room Tip: If your budget allows, the club floor was well worth it. We enjoyed evening happy hour and breakfa...
See more room tips
  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bren T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGOAsstFOM, Manager at Delta Hotels Grand Okanagan Resort, responded to this review, August 20, 2013
Dear Guest,
Thank you for choosing our resort as your Canadian getaway. I agree we always tend to vacation in other countries when we have time off but some of the nicest global locations are in our very own back yard! I am pleased to see you enjoyed our new Club Lounge with its unique service and exceptional views. Hopefully day two was as good as or better than day one! How about a day three?
Sincerely,
Cedric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lehi, Utah, United States
Level Contributor
72 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 10, 2013

This was my first time to Kelowna BC. I was surprised at how lush and green it was. A beautiful valley on a huge lake. The resort was very nice - higher scale than I was expecting. It is right on the water and ties into some nice walking trails. It is very near some good shopping and restaurants. You can find quite a bit in a 10 minute walk.

The lobby area is very nice, some good shops (expensive) and the onsite restaurant is good. The staff is very helpful and work to help your stay be fantastic.

The room was clean, comfortable and met my needs. It had a good business setup in it - lots of power ports, Wifi was good and a comfortable place to work while on the road.

  • Stayed May 2013, traveled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison F, Social Media Manager at Delta Hotels Grand Okanagan Resort, responded to this review, August 12, 2013
Dear Jim

I'm thrilled to hear that your experience in Kelowna and at the resort exceeded your expectations. Our "Smart Desks" are fantastic for anyone wishing to set up their electronic devises so I'm happy you were able to utilize it with ease.

I hope you enjoyed your time enough to come back for a second visit and see even more of what the resort and Kelowna have to offer!

Sincerely,
Allison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Delta Hotels Grand Okanagan Resort

Property: Delta Hotels Grand Okanagan Resort
Address: 1310 Water Street, Kelowna, British Columbia V1Y 9P3, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Kelowna
#3 Green Hotel in Kelowna
#4 Spa Hotel in Kelowna
#4 Business Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Delta Hotels Grand Okanagan Resort 4*
Number of rooms: 325
Official Description (provided by the hotel):
Delta Hotels Grand Okanagan Resort is fresh from extensive renovations to all 262 guestrooms in the North and South Tower. The newly designed rooms feature SmartDesk work areas with multiple connectivity docks, complimentary internet, and many other thoughtful touches. Along with our guest rooms, other renovations include the addition of Club Lounge and two private guest room floors with exclusive amenities and services. Our resort provides some of the best views in town! ... more   less 
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Also Known As:
Delta Grand Okanagan Resort & Conference Centre Hotel Kelowna
Delta Grand Okanagan Resort And Conference Centre
Delta Grand Okanagan Lakefront Hotel
Grand Hotel Kelowna
Delta Hotels Grand Okanagan Resort Kelowna, Okanagan Valley

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