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“Definitely stay there again”

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Kelowna Inn & Suites
Ranked #18 of 34 Hotels in Kelowna
Reviewed May 31, 2013

Very professional and courteous staff from the moment I checked in, which was fast and accurate. Most everything has been covered in previous posts, but what really stands out is the cleanliness of the rooms, as well as the amenities included. The sheets smelled as though they were just out of the dryer - a very good thing! Free wi-fi worked very well. My only (minor) complaint is - as always - the TV is set to the wrong aspect ratio and can not be adjusted using the provided remote. Location is good, and it of course depends on where you are going, but I walked to Prospera Place and adjacent casino in about 20 minutes so keep that in mind if you're in town for a concert or whatever.

  • Stayed: May 2013, traveled solo
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1  Thank Ydnar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded June 6, 2013

Dear Ydnar,

Thank you for staying with us and also Thank You! for recognizing our staff in your review.

From keeping our grounds and amenities attractive, to keeping our rooms spotless, to providing personal service throughout your stay, they all work hard every day to make your stay right.

Have a great day,

Sincerely,
Michael Saufferer

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Reviewed May 21, 2013

We had a king size suite and asked for quiet and dust free. They gave us the one suite that has laminate flooring which I appreciated. It had a couch and a big comfortable king size bed. The TV didn't work somehow shaw had a glitch and the guy from front desk fixed it immediately. I also forgot my iphone charger and they lent me one for my stay - thanks guys!

The breakfast wasn't the best but I thought it was fine and just glad to have some coffee and extra options in the morning. I like some sort of protein in the morning and prefer a boiled egg to carby muffins or begals but they did have yogurt. We stayed there over a Saturday night which was prom night and there was some loud people thundering over top of us for a while at 2am but I didn't wake up, just my husband. Overall I'd stay here again, I liked the prices and the updated clean rooms.

It's also a quick walk to the downtown if you haven't got a car. Nice central location.

Room Tip: Ask for the dust free room if you prefer laminate hardwood to carpet.
  • Stayed: May 2013, traveled with family
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2  Thank Flying_canadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded June 6, 2013

Dear Flying_canadian,

Many thanks for your review.

A selection of our guest room rooms feature hard surface flooring as you were able to experience. The flooring is dust free, easy to clean, comfortable and attractive. We anticipate more rooms will be upgraded with this flooring in the near future.

Your input on our breakfast menu is always welcome. We are certainly open and receptive to suggestions on how we can improve any of our services, including breakfast.

We look forward to your future stays with us. If we can assist in your reservations, please call us any time at 1.800.667.6133.

Sincerely,
Michael Saufferer

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Reviewed May 18, 2013

My husband and I were in Kelowna the weekend of May 4 to visit family. The Kelowna Inn and Suites was a great location to stay in as it is in walking distance to many amenities and great if you want to walk or bike around central – downtown Kelowna. We were warmly greeted by staff that offered us a place to store our bicycles. They have a good sized swimming pool with Jacuzzi and sauna, opened until 10:00pm, which we found pleasant after a day of visiting and Site seeing. the bed was very comfortable and the suite was clean on arrival and well maintained during our visit.

If you want to be close to downtown and to many amenities I recommend this inn. The only slight negatives that I found were that the breakfast offered is on the sweet side, with not much protein, but our suite came with a refrigerator, so I was able to buy a few breakfast items that suited my needs. They do have great coffee though. Also, there were at times, that it could get a little noisy, such as hearing the shower in the adjacent suites or outside patrons. We had a suite on the first floor, so maybe the suites on the second floor are better for less noise.

  • Stayed: May 2013, traveled with family
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1  Thank MurielCTPortlandArea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded May 24, 2013

Dear Guest.

A sincere Thank You for taking the time to share your experience on this forum.

We’re honored you trusted the Kelowna Inn & Suites during your visit to Kelowna. As has been highlighted in other posts, our central location and proximity to the downtown waterfront is a great feature many guests are grateful for.

We look forward to your future stays with us. If we can assist in your reservations, please call us any time at 1.800.667.6133.

Many Thanks,
Michael Saufferer

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Reviewed May 7, 2013

My wife and I checked in for a three day explore of the area (on bikes) on a busy Friday afternoon with no problems. We planned to keep our bikes in our room but the staff offered to store them for us. That was a nice gesture and much appreciated. The room wasn't HUGE but was certainly sufficient and came with a chair and comfortable loveseat. I haven't stayed in many hotels with wood flooring but can see the benefit. Everything was very clean. Excellent mattress - maybe latex? It was flat and firm and very comfortable. Good airflow, easily operated drapes, strong shower. Flat screen television with a decent selection of channels, and a clock-radio. All the staff was friendly and interested in seeing to our comfort.
Breakfast was a fairly standard mix of high-carb items such as oatmeal, muffins, bagels, and a variety of breads. Yogurt and apples were offered as well. The coffee in the breakfast room was pretty good - better than that available with our in-room coffee maker.
The indoor pool and spa were welcome after a long day on the bikes. We found them to be spacious and clean.
Location is close to downtown and other touristy areas.
All in all a way better than average hotel. I'd be happy to stay there again.

Room Tip: Our room was on the back of the property facing away from the main street. It might be mouder on the...
  • Stayed: May 2013, traveled as a couple
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Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded May 24, 2013

Dear Steve,

Many thanks for your review.

We are delighted you enjoyed your time in Kelowna.

Thank you also for recognising our attentive staff who strive to provide a unique guest experience. To answer your mattress question; all of our mattresses are sourced from Serta Canada. We’re glad you had a great sleep.

We look forward to your future returns to our vibrant city.

Sincerely,
Michael Saufferer

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Reviewed May 5, 2013

Not an exciting hotel, more like a motel really, but perfectly clean, comfortable and spacious. It was really too much space for a single traveler like me, but I'm not complaining. The free breakfast was fine, with plenty of options, and decent coffee. I walked from the inn to the downtown several times, which is about a 10-15 minute walk. It was a little noisy from traffic, and next time I would ask for a room on the back side. Still, with the fan going, it pretty much drowned out the traffic noise for solid sleeping.

Room Tip: Rooms in the back would be quieter.
  • Stayed: April 2013, traveled solo
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Thank Anna-Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded May 8, 2013

Dear Anna-Maria,

I’m glad you enjoyed your stay with us and were able to take advantage of our proximity to the downtown waterfront and shops. With summer on its way, upgrades to Bernard Avenue and the construction of a new public pier are making good progress, and will add significantly to the downtown experience.

We appreciate your review and look forward to your future stays with us.

Sincerely,
Michael Saufferer

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Reviewed April 27, 2013

We stayed at this hotel in July, 2012. This hotel is very centrally located on Harvey Avenue, less than 2 km away from Lake Okanagan, with ample parking space. We had a good impression about this hotel right from the time we entered into the lobby to check in. The staff were very professional and helping. We were given a room that was small without any window, which we didn't like. The manager then put us in a much better room without any fuss, which we appreciated. The room was quite big, with a jacuzzi and two large windows. Both the room and the bathroom were very clean. Although not very exciting, complimentary breakfast was also provided that comprised cereals, milk, bread, butter/jam, fruits and coffee.
Overall, we had an enjoyable stay at this hotel.

  • Stayed: July 2012, traveled with family
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Thank travellalone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded May 8, 2013

Dear Travellalone,

Thank you for choosing the Kelowna Inn & Suites. We’re glad you found everything to your liking and had an enjoyable stay. I’m pleased we were able to adjust your room selection to meet your needs and to make your stay positively memorable. This is something all our staff do without hesitation.

We look forward to seeing you again soon.
Sincerely,
Michael Saufferer

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Reviewed March 23, 2013

We stayed in a queen loft suite which was lovely. The price was fantastic, the room was immaculate,the swimming pool was warm, the staff was friendly and the breakfast was great. We were thrilled with everything.

  • Stayed: March 2013, traveled with family
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Thank Caroline and Al... T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded April 5, 2013

We are thrilled you enjoyed your stay with us. Thank you for trusting us with your accommodations in Kelowna. We look forward to your next visit and hope to see you soon.

Best Regards,
Michael Saufferer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kelowna Inn & Suites

Address: 1070 Harvey Ave, Kelowna, British Columbia V1Y 8S4, Canada (Formerly Alpine Lodge Motor Inn)
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 34 Hotels in Kelowna
Price Range: $91 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kelowna Inn & Suites 3*
Number of rooms: 112
Official Description (provided by the hotel):
A reborn classic hotel in the heart of Kelowna. Discovered for its unparalleled location, responsive service, and freshly renovated facilities. Perfectly placed in the heart of Kelowna, close to beaches (15 minute walk), wineries, dining, entertainment venues, and the best experiences the Okanagan Valley offers. - 112 guest rooms and suites - Opened 20 new (2015) premium guest rooms - New (2015) fitness centre - New (2017) indoor pool and spa - Organic Options continental breakfast - Individually temperature controlled guest rooms - In-room coffee/tea and refrigerator - Complimentary parking - Complimentary wifi - Self serve laundry. ... more   less 
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Also Known As:
Kelowna Inn And Suites
Kelowna Hotel Kelowna
Kelowna Inn & Suites Okanagan Valley

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