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“Comfortable, Convenient and Good Service” 4 of 5 bubbles
Review of Kelowna Inn & Suites

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Kelowna Inn & Suites
Ranked #17 of 34 Hotels in Kelowna
Portland, Oregon
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Comfortable, Convenient and Good Service”
4 of 5 bubbles Reviewed May 18, 2013

My husband and I were in Kelowna the weekend of May 4 to visit family. The Kelowna Inn and Suites was a great location to stay in as it is in walking distance to many amenities and great if you want to walk or bike around central – downtown Kelowna. We were warmly greeted by staff that offered us a place to store our bicycles. They have a good sized swimming pool with Jacuzzi and sauna, opened until 10:00pm, which we found pleasant after a day of visiting and Site seeing. the bed was very comfortable and the suite was clean on arrival and well maintained during our visit.

If you want to be close to downtown and to many amenities I recommend this inn. The only slight negatives that I found were that the breakfast offered is on the sweet side, with not much protein, but our suite came with a refrigerator, so I was able to buy a few breakfast items that suited my needs. They do have great coffee though. Also, there were at times, that it could get a little noisy, such as hearing the shower in the adjacent suites or outside patrons. We had a suite on the first floor, so maybe the suites on the second floor are better for less noise.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MurielCTPortlandArea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, May 24, 2013
Dear Guest.

A sincere Thank You for taking the time to share your experience on this forum.

We’re honored you trusted the Kelowna Inn & Suites during your visit to Kelowna. As has been highlighted in other posts, our central location and proximity to the downtown waterfront is a great feature many guests are grateful for.

We look forward to your future stays with us. If we can assist in your reservations, please call us any time at 1.800.667.6133.

Many Thanks,
Michael Saufferer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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280 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Vancouver, Washington, United States
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

My wife and I checked in for a three day explore of the area (on bikes) on a busy Friday afternoon with no problems. We planned to keep our bikes in our room but the staff offered to store them for us. That was a nice gesture and much appreciated. The room wasn't HUGE but was certainly sufficient and came with a chair and comfortable loveseat. I haven't stayed in many hotels with wood flooring but can see the benefit. Everything was very clean. Excellent mattress - maybe latex? It was flat and firm and very comfortable. Good airflow, easily operated drapes, strong shower. Flat screen television with a decent selection of channels, and a clock-radio. All the staff was friendly and interested in seeing to our comfort.
Breakfast was a fairly standard mix of high-carb items such as oatmeal, muffins, bagels, and a variety of breads. Yogurt and apples were offered as well. The coffee in the breakfast room was pretty good - better than that available with our in-room coffee maker.
The indoor pool and spa were welcome after a long day on the bikes. We found them to be spacious and clean.
Location is close to downtown and other touristy areas.
All in all a way better than average hotel. I'd be happy to stay there again.

Room Tip: Our room was on the back of the property facing away from the main street. It might be mouder on the...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, May 24, 2013
Dear Steve,

Many thanks for your review.

We are delighted you enjoyed your time in Kelowna.

Thank you also for recognising our attentive staff who strive to provide a unique guest experience. To answer your mattress question; all of our mattresses are sourced from Serta Canada. We’re glad you had a great sleep.

We look forward to your future returns to our vibrant city.

Sincerely,
Michael Saufferer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 5, 2013

Not an exciting hotel, more like a motel really, but perfectly clean, comfortable and spacious. It was really too much space for a single traveler like me, but I'm not complaining. The free breakfast was fine, with plenty of options, and decent coffee. I walked from the inn to the downtown several times, which is about a 10-15 minute walk. It was a little noisy from traffic, and next time I would ask for a room on the back side. Still, with the fan going, it pretty much drowned out the traffic noise for solid sleeping.

Room Tip: Rooms in the back would be quieter.
See more room tips
  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anna-Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, May 8, 2013
Dear Anna-Maria,

I’m glad you enjoyed your stay with us and were able to take advantage of our proximity to the downtown waterfront and shops. With summer on its way, upgrades to Bernard Avenue and the construction of a new public pier are making good progress, and will add significantly to the downtown experience.

We appreciate your review and look forward to your future stays with us.

Sincerely,
Michael Saufferer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed April 27, 2013

We stayed at this hotel in July, 2012. This hotel is very centrally located on Harvey Avenue, less than 2 km away from Lake Okanagan, with ample parking space. We had a good impression about this hotel right from the time we entered into the lobby to check in. The staff were very professional and helping. We were given a room that was small without any window, which we didn't like. The manager then put us in a much better room without any fuss, which we appreciated. The room was quite big, with a jacuzzi and two large windows. Both the room and the bathroom were very clean. Although not very exciting, complimentary breakfast was also provided that comprised cereals, milk, bread, butter/jam, fruits and coffee.
Overall, we had an enjoyable stay at this hotel.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travellalone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, May 8, 2013
Dear Travellalone,

Thank you for choosing the Kelowna Inn & Suites. We’re glad you found everything to your liking and had an enjoyable stay. I’m pleased we were able to adjust your room selection to meet your needs and to make your stay positively memorable. This is something all our staff do without hesitation.

We look forward to seeing you again soon.
Sincerely,
Michael Saufferer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williams Lake, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 23, 2013

We stayed in a queen loft suite which was lovely. The price was fantastic, the room was immaculate,the swimming pool was warm, the staff was friendly and the breakfast was great. We were thrilled with everything.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caroline and Al... T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, April 5, 2013
We are thrilled you enjoyed your stay with us. Thank you for trusting us with your accommodations in Kelowna. We look forward to your next visit and hope to see you soon.

Best Regards,
Michael Saufferer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 6, 2013

Everything you could expect in a hotel. Great location, service, and clean rooms. Quick walk to the mall and to many restaurants. Very impressed with the flat-screen tv's and the helpfulness of the staff. Was in Kelowna for the first time and the staff was enthusiastic and extremely helpful with recommendations. Would definetely recommend again.

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jaswinder D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, March 21, 2013
Dear Jaswinder,

Thank you for staying with us and for sharing your experience with the Tripadvisor community.

It’s great to hear that your first visit to Kelowna was enjoyable. And it continues to get better... Our downtown Bernard Ave is presently being completely overhauled. The entire roadway including sidewalks, landscaping, lighting and public seating is being reconstructed from the ground up. Additionally, by late Spring, a new 140 meter public pier is due to be completed. Connecting to the waterfront promenade, it will provide visitors another excellent venue to enjoy in downtown Kelowna.

We look forward to welcoming you again at the Kelowna Inn & Suites.
Sincerely, Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trail, Canada
Level Contributor
157 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed January 31, 2013

This is our 'go to' place when we visit Kelowna. The staff on the front desk are helpful and easy to get a hold of. It is within walking distance of several restaurants and is half way between downtown and the big mall at Orchard Park. The bathrooms have been redone and there are new flat screen TVs in the rooms. The breakfast is continental and while not extensive it has juice, tea, coffee, cereal, fruit, yogurt and baked goods. One of the drawbacks is the pool and hot tub. Both are detached from the main building. It's OK in the summer but very chilly in the winter to go running back to your room in wet things. My husband and I both love the Keurig coffee maker in the lobby. It's great to be able to get a really good cup of coffee. We have stayed in the the regular rooms and the ones with a kitchenette and we have never had a bad experience here.

Room Tip: Ask for a room on the courtyard side. It is much quieter there. We like the rooms on the courtyard...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, February 14, 2013
Hello Sandy B, Thank you for sharing your review.

We appreciate being highlighted as your go-to place to stay in Kelowna.

Our annual renovations are just in the process of wrapping up. The new furniture looks great in the 3 queen lofts and studio kitchen suites. All our staff take pride in their work and ensure your stay is comfortable and enjoyable.

Thank you for choosing the Kelowna Inn & Suites and we look forward to welcoming you back in the near future.

Sincerely,
Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kelowna Inn & Suites

Property: Kelowna Inn & Suites
Address: 1070 Harvey Ave, Kelowna, British Columbia V1Y 8S4, Canada (Formerly Alpine Lodge Motor Inn)
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 34 Hotels in Kelowna
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kelowna Inn & Suites 3*
Number of rooms: 112
Official Description (provided by the hotel):
Discovered for its unparalleled location, responsive service, and freshly renovated facilities. Perfectly placed in the heart of Kelowna. Close to beaches (15 minute walk), wineries, dining, entertainment venues, and the best experiences the Okanagan offers. - 112 guest rooms and suites - Opened 20 new (2015) premium guest rooms - New (2015) fitness centre - New (coming 2017) spacious indoor pool and spa - Organic Options continental breakfast - Individually temperature controlled guest rooms - In-room coffee/tea and refrigerator - Complimentary parking - Complimentary wifi - Self serve laundry Stay with us in downtown Kelowna and discover that the Kelowna Inn & Suites is more than average. ... more   less 
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Also Known As:
Kelowna Inn And Suites
Kelowna Hotel Kelowna
Kelowna Inn & Suites Okanagan Valley

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