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“NEW HOTEL - GREAT SERVICE”

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Best Western Plus Kelowna Hotel & Suites
Ranked #3 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersGold level
CHARLO, Canada
Level Contributor
3 reviews
3 hotel reviews
“NEW HOTEL - GREAT SERVICE”
Reviewed September 2, 2014

New hotel, still working on the landscaping - Great, friendly service. Microwave and fridge in room. The king size bed was really comfortable. Rooms were really clean and shower was awesome. The complimentary hot breakfast was excellent. Would return at this hotel.

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Serge N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, September 19, 2014
Thank you so much for your terrific review! Although not a new hotel, we have just repainted the exterior and changing some of the landscaping. I'm so pleased that you enjoyed your guest rooms and the amenities that are provided.

Thanks again for your great comments. We'll hope to welcome you back in the future!
Warm regards,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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959 reviews from our community

Traveler rating
    546
    333
    56
    13
    11
See reviews for
309
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198
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Delta, BC, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 31, 2014

A bit far to the beach if you are there for water sports, but excellent all round hotel and staff. Big rooms are great for families, but I am almost always there on business. Great beds, large flat screen TV. Restaurant/ Pub was closed for a management change, so I cannot comment. Used to be a nice Pub.

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, September 19, 2014
Thank you for your wonderful review! I am really pleased that you have enjoyed multiple stays with us, and I appreciate your loyalty. I'm also happy to know that you find the staff to be excellent and will be pleased to share that with my team!

My apologies that our Pub and Restaurant were closed. It was an unexpected change in management and we now have the Pub back open and the restaurant, "The Italian Table by Twisted Tomato" will follow in early October.

Thanks again for sharing your comments. We will hope to welcome you back in the near future.
Best regards,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 30, 2014

Very enjoyable stay. Front desk staff were welcoming and went out of their way to offer a room that was large enough for our family at a good rate. We chose a room in the tower on 6th floor, the view was lovely and the quality of the room was excellent. Beds and pillows were very comfortable. We all enjoyed the free hot buffet breakfast which for a family of 5 is definitely added value! We were grateful to the front desk staff who contacted us by all means possible when we had left the lights on our car and so saved us a flat battery! The overall experience was excellent and we felt that the hotel was very well managed.

  • Stayed August 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Ki P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, September 19, 2014
Thank you very much for your wonderful comments about your recent stay....I am so pleased you and your family enjoyed yourselves! Great to hear that my team took care of you at the Front Desk as well as with your car....I'll be happy to share this with them so they know that their efforts are appreciated!

Thanks again for sharing your thoughts and we'll hope to welcome you back again in the future!
Best regards,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 28, 2014

Stayed the weekend of the 22nd of August. Had three rooms, side by side, all ground level in the pet area. Lots of room for kids to play, clean and roomy suites, great breakfast buffet, quiet evenings, walking distance to restaurants and shops. It's not close to the beach or OK lake but that's not why we were there.
We really enjoyed the Best Western Plus and plan to make it our "go to" hotel for our next extended family vacation.
Oh ~ REALLY comfy pillows! I brought my own along because that's the one area I usually have trouble with at hotels but not this time. Had a great sleep!

Green Features: Fantastic environmentally-friendly initiatives at this hotel. I was really impressed with the air conditioner turning off every time we opened the patio door. Makes sense. Recycling bins in the rooms, gentle reminders about towel use. It's great to see.
  • Stayed August 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Kathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, September 19, 2014
Thank you very much for your terrific review! I am so pleased that you and your group enjoyed your stay with us - the rooms, patios, play area, breakfast, green initiatives. It is great to know that these extras are appreciated and add to your stay!

We are positioned centrally in the city but yes, the lake, beaches and downtown are about a 10 minute drive.

Thanks again for sharing your great comments! We will hope to welcome you back in the near future!
Best regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 27, 2014

Stayed in the deluxe room with 2 queen beds. Room was big enough for 3 adults and 1 child to move comfortably around. Loved the location. Close to orchards, shopping, restaurants, and downtown. Helpful friendly staff. Will stay there again.

  • Stayed August 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank agean007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, September 19, 2014
Thank you very much for your great review. I am so pleased that you enjoyed your stay with us and found the staff to be friendly and helpful. I'll be happy to share this with the team!

Thanks again for sharing your comments. We will hope to welcome you back on your next visit to Kelowna!
Best regards,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Ontario
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed August 25, 2014

I stayed at this property Aug 18-22-2014.
Well worth the money, hotel is centrally located, walking distance to shopping and restaurants, clean modern rooms, flat screen TV, internet access, excellent bed and bedding, hot breakfast, pool and hot tub.

Staff are friendly and attentive, it is very evident this is a well managed hotel.

You would not be disappointed with this property

Room Tip: Ground floor rooms provide courtyard access with grass and close proximity to the pool and on site g...
See more room tips
Green Features: Green hotel, with environmentally friendly practices
  • Stayed August 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelfreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, August 27, 2014
Thank you for your terrific review...wow, you've provided our readers with a wonderful summary of the property!! :) I am so pleased that you enjoyed your stay with us. I'll will be pleased to pass on your comments to my team as it is wonderful for them to know that their efforts are appreciated!

Many thanks again and we'll hope to welcome you back again in the future.
Best regards,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 24, 2014 via mobile

Well worth the money. The rooms were very modern and clean. The beds were unbelievably comfy. Every staff member we passed greeted us with a smile and a "hello". The free breakfast had many tasty options for picky eaters like our kids and the pool was also a big hit.

Stayed August 2014, traveled with family
Helpful?
Thank Leanna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, September 19, 2014
Thank you so much for your terrific review! I am thrilled to know that all aspects of your stay with us were pleasant and enjoyable...especially the breakfast and the pool for the kids!!

I appreciate you taking the time to write the review - thank you! We'll hope to welcome you back in the future!
Best regards,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Kelowna Hotel & Suites

Property: Best Western Plus Kelowna Hotel & Suites
Address: 2402 Highway 97 N, Kelowna, British Columbia V1X 4J1, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kelowna
#2 Spa Hotel in Kelowna
#2 Business Hotel in Kelowna
#4 Family Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Kelowna Hotel & Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
National Environmental Award Winner! 176 Rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Conference / Meeting Rooms. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more   less 
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Also Known As:
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Hotel Kelowna
Best Western Kelowna
Kelowna Best Western
Best Western Plus Kelowna Hotel & Suites Okanagan Valley

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