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“Much better than expected”

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Best Western Plus Kelowna Hotel & Suites
Ranked #3 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersGold level
Lantzville, Vancouver Island, BC
Level 4 Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Much better than expected”
Reviewed September 25, 2013

We stayed here for 2 nights mid September. The purpose was for a group reunion of 30+ adults. I cannot find one fault with this hotel (except for the price of drinks in the bar). Our room was ground floor with access from the hallway and also sliding doors onto our small patio. They even provided robes & slippers in the room. Close to the pools (indoor and outdoor). Hot buffet breakfast in large dining room was varied & more than expected. The staff were very pleasant and helpful. Our reunion included a buffet dinner provided by the hotel and it was superb in quality and quantity. We had several people from the USA in our party and they were equally impressed. We would definitely stay there again.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank MamaToto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, September 26, 2013
Thank you so much for the fabulous review! Wow, it's so great to hear that your large group all enjoyed themselves so much and found all the amenities and facilities so impressive. Our aim is meet all guest expectations and it makes me proud of my team to read this review. I'll look forward to sharing these comments with the team!!

Many thanks again and hopefully we can welcome you back soon!
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
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  • Dutch first
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English first
Vancouver, Canada
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 25, 2013

I stayed at this property for a meeting. I am also in the hotel business so tend to look hard at the properties where I stay. The staff at this property seem genuine, that really care about you. The rooms were very clean, modern and comfortable to work in. We stayed in the tower to also had a great view of the Valley. The recently opened up a breakfast area, that has a great feel to it and the breakfast was great. Additionally this hotel takes their Green Initatives seriously, You have to check it out for yourself.
Keep up the great work !

  • Stayed September 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Deanna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, September 26, 2013
Thank you so much for your great review! It is wonderful to know that a manager in the hotel industry (and as a general rule, we managers tend to be pretty critical...and I'm one of them!), recognizes the care and attention to detail that our team puts forward every day in ensuring guest comfort is met, and all aspects are working smoothly. I'll be very pleased to share this with my team.

Thanks again for sharing your comments. We'll look forward to welcoming you back in the future.
Best regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medicine Hat, Canada
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 24, 2013

They have very nice rooms and the scenery was really wonderful. It was clean and they had shower caps. The continental breakfast was amazing! Very good food.

The hotel is in a good accessible location and the pool was really nice.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jared S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, September 26, 2013
Thanks so much for the terrific review! I am really pleased that you enjoyed your accommodations and all the lovely amenities. Our complimentary hot breakfast buffet is "amazing" and offers a wide selection of choices...something to suit everyone!

Thank you again for taking the time to share your thoughts. We'll look forward to welcoming you again in the future.
Best regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
calgary, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed September 24, 2013

Travel experience for myself and my people has been very good for all people concerned. The hotel does a great job in looking after our needs and requirements and always goes above and beyond to ensure that we are looked after.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, September 26, 2013
Thanks so much for your great review and sharing your comments with our readers. It's always wonderful to hear that our team is taking care of our guests and ensuring guest comfort and needs are being met. I will be very pleased to share this with my team!

Thanks again and we'll hope to welcome you back again soon!
Best regards,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weymouth, United Kingdom
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 24, 2013

We only stayed at this Hotel one night, but was very impressed with our room, large, comfortable, very clean, the breadfast is very good & all the staff we spoke to very helpfull, was with a tour group, when we got on our coach the following morning, a member of staff came on board with a basket of apple's & gave one to each of us. Pleasantly surprised.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, September 26, 2013
Thank you so much for your lovely review. It's wonderful to have our United Kingdom visitors on a tour of Canada come stay with us; and so glad that you found your accommodations enjoyable and the staff very pleasant and helpful.

Thanks again for sharing your comments with our readers. Maybe we'll see you back in Canada soon!
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 23, 2013

Stayed twice now at this hotel in the tower and the modern rooms are very spacious, very clean and the beds extremely comfortable. Like having two chairs and a table. The staff were all very friendly and the buffet breakfast had a good variety of choices. The hotel is a "green" hotel, which is commendable but not so keen on the "plastic" palm. Recommended too for families.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heather-elaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, September 24, 2013
Thank you so much for the terrific review. So great to hear that you've stayed with us a couple of times and really enjoyed the rooms, the set up, the comfy beds and the great breakfast! Re our "Green" efforts, this is an ongoing journey and we're doing everything economically feasible to keep our air, water and earth safe and clean for future generations.

Thanks again and we'll hope to see you again in the near future!
Best regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
Reviewed September 23, 2013

This was my first time staying at this hotel in Kelowna, I was pleasantly surprised. I usually like to stay at the hotels close to the lake in Kelowna. The courtyard rooms are very nice, you cannot tell that the hotel is located on a busy street. This hotel is very conveniently located.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank Danielle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, September 24, 2013
Wonderful to receive your very positive review; thank you so much! You have provided a great summary to our readers of our good location, great accessibility, lack of noise and comfort!

Thank you again and hopefully you'll choose to stay with us again.
Best regards,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Kelowna Hotel & Suites

Property: Best Western Plus Kelowna Hotel & Suites
Address: 2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kelowna
#2 Business Hotel in Kelowna
#2 Spa Hotel in Kelowna
#2 Best Value Hotel in Kelowna
#4 Family Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Kelowna Hotel & Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
National Environmental Award Winner! 176 Rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Conference / Meeting Rooms. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more   less 
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Also Known As:
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Hotel Kelowna
Best Western Kelowna
Kelowna Best Western
Best Western Plus Kelowna Hotel & Suites Okanagan Valley

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