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“excellent room”

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Best Western Plus Kelowna Hotel & Suites
Ranked #3 of 33 Hotels in Kelowna
Certificate of Excellence
GreenLeadersGold level
Reviewed February 5, 2013

stayed here for 2 days back in june 2012, was initially concerned with the location as its right next to a busy highway...but my room was situated round the courtyard area. the room itself was very large with a nice mini kitchen type thing...the highlight for me was the jacuzzi that no one else in my tour group seemed to have....the only downside for me was the gym facilities...pretty poor, but then thats just me...not everyone likes to keep fit...especially when on holiday...would def recommend this hotel though...its nicely located loads of choices to eat and shop round about as its in the middle of a large retail park...but dont let that put you off...if you can get the courtyard area you really woudn't know you were next to a highway or a retail park

Room Tip: get a room that overlooks the courtyard and one with a jacuzzi
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  • Stayed: June 2012, traveled solo
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1  Thank j j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded February 10, 2013

Thank you for your great review. I am very happy to read your comments and appreciation for the hotel. I think that you might have stayed in one of our specialty rooms with a wet bar and air-jetted tub, looking out over the grass courtyard. And you are right about everything being very quiet and enjoyable in the courtyard area....you'd never know that you are near the highway as the sound really doesn't travel into this space.

I am sorry that the fitness room didn't meet your expectations. We have added new equipment just this January so hopefully you'll come again to try it out!

Thank you again for sharing your thoughts. We will look forward to welcoming you back on your next trip to Canada!
Sincerely,
Rosemary Paterson

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981 - 987 of 1,190 reviews

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Reviewed February 4, 2013

Good location. Enjoyed the breakfast. Staff is very helpful. We had two rooms and BW staff placed us in two adjacent rooms which was really nice. We really looked forward to use their spa but it was snowing and too cold to get in the spa in the open cold weather. We wished the spas were indoor.

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded February 10, 2013

Thank you for your positive review. I am very pleased to hear that you enjoyed so many aspects of our hotel, but sorry to hear that you didn't brave the snow to relax in the outdoor hot tubs! Hopefully you and your family did have fun in the indoor mineral pool instead!

Thank you again and we hope that you will stay with us again in the near future.
Sincerely,
Rosemary Paterson

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Reviewed February 4, 2013

We had a great stay in a beautiful room, the staff was very friendly and accomodating. The room was spotlessly clean with a new king bed that was the best. We managed to just squeak in for a great breakfast buffet at Orca.Thanks for a great night we will be back the next time we travel to Kelowna!!!

  • Stayed: January 2013, traveled as a couple
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Review collected in partnership with Best Western
1  Thank JAMES H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded February 10, 2013

Thank you very much for your kind and warm review. I am so pleased to read that you enjoyed your stay and found the service and cleanliness excellent. I am glad you made time to benefit from and enjoy the complimentary hot breakfast buffet.

We will look forward to welcoming you back to the Best Western PLUS Kelowna Hotel & Suites in the near future.
Sincerely,
Rosemary Paterson

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Reviewed January 28, 2013

Service at check in was very good. The rooms are nice and comfortable. Great for business trips. There's no running out of AC outlets. Some hotels lack the business amenities. Not this hotel. Room was very comfortable and up to date. Would definitely stay here again. The restaurant is not a place I can recommend. When we walked in, there were 4 staff members standing and talking. Not really doing much but having a powwow. The breakfast buffet is pretty sad. I should have taken pictures for this review. Not worth it. I would order off of the menu..

Room Tip: Don't buy into the room/breakfast package. It's not worth it. There are other restaurants...
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  • Stayed: January 2013, traveled on business
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2  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded January 30, 2013

Thank you for taking the time to share your thoughts with our viewers. I am so pleased that you enjoyed our guest rooms and the various amenities provided. We do try to ensure the business traveller has all the necessary amenities to make their stay easy and comfortable.

I do regret your experience with ORA restaurant and the complimentary breakfast buffet therein. We are working closely with the restaurant manager to ensure we bring the quality up to our standards. We will be moving this back to the Hotel's Atrium on March 1st.

Thanks again for your comments and we'll hope to welcome you back sometime in the near future.
Sincerely,
Rosemary Paterson

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Reviewed January 24, 2013

It was a very nice place to stay, we strongly recommend this place to our friends . The front desk staff were really friendly. Coming back Toronto, we checked in really late, we wanted to stay on 3rd floor in the tower and we did.. There was no problem..

  • Stayed: January 2013, traveled with family
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    • Cleanliness
Review collected in partnership with Best Western
1  Thank ALICIA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded January 28, 2013

Thank you very much for taking the time to share your review about your recent stay. I am so pleased that you enjoyed your room and the front desk services. Hopefully you had a chance to enjoy your complimentary breakfast and other facilities during as well.

Thanks again for writing and hopefully we'll accommodate you again in Kelowna in the future.
Sincerely,
Rosemary Paterson

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Reviewed January 19, 2013

  • Stayed: January 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank SHEILA K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded January 22, 2013

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Reviewed January 9, 2013

Stayed for two nights before moving onto Big White and found it a great place to stay. Stayed in a fairly basic 2 double bed room that was adequate in size, but bathroom was larger than average and everything was very clean. Room had a fridge which is something we always desire but often find missing. Hotel has indoor heated pool, outdoor hot tubs, very basic fitness facility, great complimentary breakfast and free wifi. Walking distance to the Mall and Walmart, but if you are looking for cold weather gear go to the work wear shop next door. Has a number of adequate resturants that are also walking distance. Reception were helpful, late checkout to 1pm was offered, as was bag storage and we left a bag that we didn't want to take on our ski trip. We will stay again.

Room Tip: Get room overlooking the courtyard as these have no road or parking lot frontage
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  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Stephen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded January 22, 2013

Thank you very much for taking the time to share your wonderful comments about your recent stay. I am so pleased that you enjoyed your stay with us and had a great opportunity to check out the whole hotel facility as well as the nearby area! Your feedback and tips for our readers is great to see...thanks!

I do hope that you enjoyed your stay at Big White Ski Resort and look forward to the opportunity of accommodating you again in the future.
Sincerely,
Rosemary Paterson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Kelowna Hotel & Suites

Address: 2402 Highway 97 N, Kelowna, British Columbia V1X 4J1, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kelowna
#2 Business Hotel in Kelowna
#2 Spa Hotel in Kelowna
#4 Family Hotel in Kelowna
Price Range: $115 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Kelowna Hotel & Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
National Environmental Award Winner! 176 Rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Conference / Meeting Rooms. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more   less 
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Also Known As:
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Hotel Kelowna
Best Western Kelowna
Kelowna Best Western
Best Western Plus Kelowna Hotel & Suites Okanagan Valley

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