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“Always a great stay”

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Best Western Plus Kelowna Hotel & Suites
Ranked #3 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersGold level
beautiful bc
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Always a great stay”
5 of 5 bubbles Reviewed August 17, 2011

Love this hotel. We have used it numerous times for family trips and over-nighters and it never fails to disappoint. We get great service, the pool is awesome and we love the morning breakfast that is available. Don't hesitate to stay here.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sleepy_nate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, July 30, 2013
Thank you so much for posting such a terrific review! I am so pleased that you enjoy our hotel so much. I'll take great pleasure in passing this along to my team....it's wonderful for them to know that their efforts are appreciated!

Thanks again and we'll hope to welcome you back soon!
Best regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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964 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (186)
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English first
vancouver canada
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed August 9, 2011

Excellent hotel from top to bottom! Nothing forgotten, always at your service! I will only stay at this hotel when in Kelowna. Have tried many others and nothing quite compares. Keep up the excellent work!

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank excelden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, July 30, 2013
Thank you very much for your wonderful review and for repeatedly choosing to stay with us!! I will enjoy sharing this with my team as this is greatly appreciated.

Thanks again for your comments and we look forward to opening our doors to welcome you back soon!
Best regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanaimo, Canada
1 review
5 of 5 bubbles Reviewed August 7, 2011

I would like to thank Emily from housekeeping and the rest of your staff for going out of their way to help myself ,my wife and my dog Max on Aug 2nd. Our transmission went on our Motoerhome and we needed early check in. They did everything in their power to get us a room after a very busy long weekend! A GREAT HOTEL AND STAFF!
Bob and Donna Kidd
Nanaimo B.C.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Thekidds4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patersonKelowna, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, January 3, 2012
Thank you for such a kind and warm review! I am so pleased that Emily and her team were able to assist you and wife and dog with an early check-in as I'm sure you were busy with other frustrations, that is, your motorhome transmission!

Hopefully we can welcome you again in the future! Thank you again for your compliments!
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
68 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed August 5, 2011

Stayed for several nights on business. Truly, the area around this hotel does not have much to recommend it - nothing but strip malls in both directions for several kilometers. The hotel itself was just fine - clean and well maintained, friendly staff, everything in good working order. I had a larger room with a kitchenette and living room. The living room would be of use for a family, I am sure, but it's not terribly inviting otherwise, as it has no light from the outdoors. The kitchenette had the basics, but it would be a bit of a challenge to do much actual cooking with what's there. Nevertheless, nice to have a fridge and dishes. The balcony was pleasant, and overlooked a big grassy area in the centre of the complex. However, the noise from the pool (very loud children) was a bit of an issue at times. On the whole, I think I might have preferred a room in the tower - might be quieter. The breakfast is indeed pretty basic - cereal, yogurt and fruit (all fine), but I personally would steer clear of the microwave-ready omelets and breakfast meats. Overall, probably a good choice for families who don't mind getting in the car to go anywhere.

Stayed July 2011, traveled on business
Helpful?
Thank seaward14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patersonKelowna, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, January 3, 2012
Thank you for your review and please accept my apology for my delay in responding. I am pleased to hear that your multi-night stay was good and that your room and facilities all met your expectations. The grass courtyard area is pleasing to look at from your balcony however, during the summer months, both the courtyard and the pool area can of course be busier due to the higher number of visitors.

Since your visit, our complimentary breakfast has changed and is now being served in the new restaurant, ORA kitchen & bar. This is now a full breakfast buffet with a Chef's omelet station as well. The restaurant is open for breakfast, lunch and dinner.

Our facility is in the centre of the city within 20 minutes drive to golf courses and wineries, approximately 10-15 minutes drive to the beaches and lake, and within walking distance to a natural greenway park and shopping stores and malls.

Again, thanks for sharing your comments and hopefully we can welcome you back in the future.
Sincerely,
Rosemary Paterson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 4, 2011

We stayed here for 2 nights in July after a disappointing 1 night stay at the Coast Capri. The staff at the reception are very nice and helpful and the rooms are spacious and clean. The rooms have comfortable beds and bathrooms are nice and modern.

This is the Best Western and not a Shangri La so expect to get what you pay and overall I was very pleased with this hotel. Breakfast is reasonable, there is no gourmet buffet but it is not bad and good choice of cereals, toast, fruits, tea/coffee, juice and also have a waffle maker.

Good place for famillies.

Stayed July 2011, traveled with family
Helpful?
Thank DrewPra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patersonKelowna, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, August 5, 2011
Thank you for your positive review. I am pleased that you enjoyed your stay with us and the service and amenities were all very pleasant.

Our newly renovated restaurant is opening this month and our complimentary breakfast buffet will be moving into the ORA restaurant, serving hot eggs, bacon etc along with regular buffet items such as yogurts, cereals, danishes, breads, muffins etc.

Thank you again for your comments. We will look foward to seeing you again.
Sincerely,
Rosemary Paterson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 bubbles Reviewed August 3, 2011

this hotel is really a low grade motel with concrete floors, a building site for a main entrance and restaurant( in high season ), breakfast was frozen omelettes which you had to queue to heat yourself in a microwave as was the bacon. Nothing else hot available, can't understand other rave revues of this place, must be somewhere else.
Location is terrible in a retail/commercial park beside the main highway and Esso station 3 miles from Kelowna lakeside. Due to the absense of a restaurant all in our group were forced to walk out the temporary rear entrance past the rears of industrial units and their bins to find fast food outlets! The views are over the estate which at night comes alive with the bus depot servicing and deliveries.. oh and good if you want to buy a truck or golf clubs from the outlets and showrooms. Life is too short, stay elsewhere beside the lake not out in the out of town retail park, you could do that at home without travelling this distance.

Stayed August 2011, traveled as a couple
Helpful?
3 Thank cookstours69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patersonKelowna, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, August 5, 2011
Thank you for sharing your comments regarding the hotel. I regret that you didn't enjoy your experience with our 176 room property with polished concrete floors in the lobby (another effort towards our environmental stewardship). Our hotel is centrally located in the city, on Hwy 97, which makes us easily accessible to most locations (approx a 10 minute drive to the lake, golf courses and wineries) and just minutes to shopping and restaurants. The location of our hotel ensures easy accessibility for corporate and leisure travellers alike. Our restaurant is just finishing an extensive renovation and regrettably is not opening for another 2 weeks (mid August). Therefore, that area of the property has had construction activity thoughout the Spring and Summer but it will be fabulous once completed. Our complimentary breakfast buffet will be moving into the restaurant at that time.

Our property is unique with a one acre grass courtyard in the centre providing an opportunity to relax by the pool, play on the grass with the children or enjoy the quiet serenity of the area. Perhaps you didn't find time to enjoy this lovely area or the Spa and other amenities of the hotel.

As always, thank you for your comments.

Sincerely,
Rosemary Paterson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
278 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed August 2, 2011

We stayed four days in this lovely hotel. No sooner than I booked the room than circumstances arose that I had to change the booking to a different week. The person at the other end of the phone could not have been nicer. We requested a room with complete kitchen, and walked into a spotless, lovely suite. We made our own breakfast and dinner, so I cannot comment on the breakfast that was supplied. Daily housekeeping was superb. The bed was very comfortable and everything felt new and fresh. Free Internet with excellent reception. Our ground floor room had a deck/patio and a rivetting view of the parking lot. I was rather hoping that for a longer stay we might have been given a room with a view or an inner courtyard room, but to be fair, this was a holiday weekend, and for all I know, all the rooms were booked. Whatever, we were very pleased with this hotel and we will certainly be back.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TheSchindells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patersonKelowna, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, August 5, 2011
Thank you for your lovely review. I am very pleased to hear that you enjoyed your stay in our new kitchen suites (built in 2010 as LEED project with geothermal heating). The view isn't terrific but accessibility is always available into the courtyard and pool area for lounging and relaxation.

Over the long weekends, we do generally sell sell out. For people that specifically want the courtyard view, we do recommend that you specifically ask for this at the time of booking as courtyard rooms are the first to sell out during the warmer months!

We will look forward to welcoming you back in the future. Thanks again for sharing your comments.

Sincerely,
Rosemary Paterson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Kelowna Hotel & Suites

Property: Best Western Plus Kelowna Hotel & Suites
Address: 2402 Highway 97 N, Kelowna, British Columbia V1X 4J1, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kelowna
#2 Business Hotel in Kelowna
#2 Spa Hotel in Kelowna
#4 Family Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Kelowna Hotel & Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
National Environmental Award Winner! 176 Rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Conference / Meeting Rooms. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more   less 
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Also Known As:
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Hotel Kelowna
Best Western Kelowna
Kelowna Best Western
Best Western Plus Kelowna Hotel & Suites Okanagan Valley

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