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Holiday Inn Express Kelowna
Ranked #9 of 34 Hotels in Kelowna
Reviewed November 16, 2012 via mobile

I booked this hotel for 18 hockey players aged 11&12 years old and their families.

We were in Kelowna for a hockey tournament.

The staff exceeded every expectation we had.

They were patient, kind, friendly and extremely service focused.

They made concessions for our late breakfast arrivals, provided bagged breakfast for days where we missed the hot buffet, and even had a warm and dry hockey locker for wet stinky hockey gear.

I would not hesitate staying there again..... And totally recommend them of you are in their area.

  • Stayed: November 2012
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Thank rmc6699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this reviewResponded November 21, 2012

Dear Guest (rmc6699),

Thank you so much for sharing your feedback of our property with us!

We are glad that you enjoyed your weekend at our hotel and that our team was able to help when you needed bagged breakfasts. We don't mind helping out where we can with these kinds of things.

We are happy that you were able to use the hockey lockers, and thank you for the feedback on our staff at the Hotel. They all work so hard and we are so lucky to have them on our team. I will ensure that your feedback is passed along to them.

We look forward to welcoming you back in the future and thank you for choosing us!

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457 - 463 of 611 reviews

Reviewed November 13, 2012

We just returned from a fantastic long weekend in Kelowna with my son's hockey team of 11 and 12 year olds and their families. The central location close to arenas, restaurants and shopping made it an easy choice but the service and amenities will bring us back again. The staff were incredibly helpful and accomodating from setting up our group booking to making sure our players got enough to eat after an early morning game to the use of rooms for team meetings and dinner. Thank you to everyone!!! The rooms were clean and comfortable and the waterslides and pool and huge hit! This is my second time bringing a team here and I wouldn't hesitate to do it again!!!

  • Stayed: November 2012, traveled with friends
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Thank 01hockeymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this reviewResponded November 21, 2012

Dear Guest (01hockeymom),

Thank you so much for choosing us again when coming to Kelowna for hockey!

We are glad that you find the proximity of the Hotel close to the amenities needed, and our team helpful and accommodating. We work very hard at the Guest experience and we are so happy that you had a great stay with us.

Our waterslides are so fun! I have been down them myself a time or two! We look forward to seeing you again in future, and thank you for trusting us with your teams accommodations.

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Reviewed November 11, 2012

This venue was recommended to me by a nurse the year prior when I ran a 2 day workshop at a different hotel in Kelowna. The Holiday Inn Express had great service both when I was checking in as a hotel guest and when I was facilitating a 2-day conference. The entire hotel and conference centre were very clean, very modern, and the service was exceptional. Everyone who attended the conference commented on the good food and the service. One of the issues I've had at previous conference facilities is that when there are other conferences running, you can hear the noise in the other room. By closing our doors, we were oblivious to any external noises, which made learning more valuable. I would highly recommend this facility to run a conference and I will be coming back next year.

  • Stayed: November 2012, traveled on business
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Thank WayneNHez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this reviewResponded November 21, 2012

Dear Guest (WayneNHez),

Thank you so much for choosing our property for your Conference and Guestroom needs. We are glad that you found the facilities both modern, and clean.

We are glad to hear that you had a great experience with our team that we are so proud to work with each day. They really work hard at the Guest experience and take pride keeping our Hotel clean and welcoming.

We look forward to welcoming you back next year!

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Reviewed November 5, 2012

My wife and I have been staying at this hotel three of four times a year for a good number of years and we always get treated like family. I usually say to my wife as we are turning into the parking lot, that we are finally home again, after the four hour drive from home. We always get the same room and they lower one of the beds, so my wife can get into it more easily. The front desk staff are always very friendly and usually some time is spend visiting with them on our arrival. I highly recommend this hotel for anyone wanting to stay in a frirndly welcoming place.

Stayed: October 2012, traveled with family
Thank Richard I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this reviewResponded November 21, 2012

Dear Guest (Richard I),

Thank you so much for sharing your experiences of our property with us!

We do our very best each day to go above and beyond our Guests expectations so that they will continue to choose us time and time again when visiting Kelowna. I have passed your comments on to our Front Desk team regarding their service and friendly personalities. We will ensure that they are rewarded with one of our Shining Star Cards. This program recognizes our employees who consistently go above and beyond for the Guest Experience!

I am glad that when you visit us that this feels like your "home away from home", and we are truly lucky to have amazing Guests like you! Thank you for choosing us when there are so many different options out there!

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Reviewed November 2, 2012

Our first contact with this hotel was for an event that our (ex)-usual hotel could not accomodate due to scheduling conflicts. It involved an all-day training session for 35 electrical contractors, and then a vendor trade show featuring high-end home products. We were flying be the seat of our pants; we have never done anything like this before, so there were a lot of changes on the fly. Betti and her team took us under their wings and made it a perfect event. Their suggestions were absolutely correct; the facility was great, and the food and beverage quality and service was over the top. This is our new home - both for events and for customers / staff travelling to Kelowna.

  • Stayed: November 2012, traveled on business
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Thank tw0fingers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this reviewResponded November 8, 2012

Dear Guest (tw0fingers),

Thank you for your review of our Hotel!

We are glad that we were able to help you out when your usual venue was not available for your meeting, and are happy that you had such a great experience with us. Betti is a true asset to our Catering Team and is great at helping our event planners to set in motion the visions for their meetings. We will ensure that Betti is recognized for her efforts by way of our Shining Star Program in the Hotel. This is a Guest Experience program to recognize the employees that go above and beyond to help make our Guest experiences great.

We are very proud of our Meeting space at the Hotel, and are glad that our catering team made your meetings go seamlessly. Thank you so much for choosing us for your meeting and we look forward to welcoming your group back soon!

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Reviewed November 1, 2012

We stayed here as part of a 16th birthday party for our daughter. My wife & I stayed in one room and our daughter and 3 girl friends stayed in a room across the hallway. The front desk staff were very friendly and helpful. The rooms were exceptionally clean, spacious and quiet. The girls enjoyed the 2 water slides, pool and hot tub. The continental breakfast had lots of great food and the hotel staff were friendly and helpful. Our stay was great from check in to check out and we will be staying there again!

  • Stayed: September 2012, traveled with family
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Thank Gary20202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this reviewResponded November 8, 2012

Dear Guest (Gary20202),

Thank you so much for your review of our property!

First of all HAPPY BIRTHDAY to your daughter, a sweet 16 is a very important occasion! We are very happy to have been able to have your family here to celebrate it!

We strive each day to ensure that we try to go above and beyond for our Guests, and we look for each opportunity to exceed their expections. We are glad that you experienced this with our team at the Hotel. We are also glad that you enjoyed your stay with us, and that you were able to experience the rooms and facilities that we have to offer. In a day and age where there are so many options for accommodations we would like to thank you for choosing our Hotel and our Brand, we appreciate your business, and we hope to see you again soon!

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Reviewed November 1, 2012

My son and I stayed there on a Saturday night along with some of his teammates. This is a great spot for families and kids. I didn't think a bunch of grade 10 kids would hang that much in the pool/water slides but they did. Breakfast is definitely better than your standard buffet from many locations and chains. Room was nothing flashy but was clean and comfortable on the quiet side of the property. Lots of eating spots across the street incl Cactus Club. Would stay there again,.

Room Tip: quieter on the back side.
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  • Stayed: October 2012, traveled with family
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1  Thank kiwiaussiecanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this reviewResponded November 8, 2012

Dear Guest (kiwiaussiecanuck),

Thank you so much for your review of our property!

We are glad that you enjoyed our facilities and the hotel while you were staying with us. The Cactus Club is a great restaurant and very popular with our Guests!

Thank you so much for choosing us when you were in Kelowna, and we look forward to welcoming you back soon!

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Additional Information about Holiday Inn Express Kelowna

Address: 2429 Highway 97 N, Kelowna, British Columbia V1X 4J2, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kelowna
#3 Romantic Hotel in Kelowna
#6 Family Hotel in Kelowna
Price Range: $118 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Kelowna 2.5*
Number of rooms: 190
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Kelowna HotelOur downtown Kelowna hotel, conveniently located on Highway 97, is located in the heart of Kelowna but still close to championship golf courses, world-class wineries as well as great shopping.Business travelers will certainly appreciate the hotel's proximity to the Kelowna International Airport. Kelowna is home to many championship golf courses including Gallagher's Canyon, Predator Ridge and the Harvest Golf Club. Our hotel in Kelowna has an assortment of amenities for the business traveler, including free high-speed Internet access, a business centre and a meeting room that's ideal for up to 35 people.We provide guests who are looking for comfort and value with the smart choice for lodging. Vacationers to Kelowna will find that we offer excellent ski packages to Big White ski resort. The Okanagan Valley's wineries host spring and fall wine festivals that are always popular. Guests will be able to wash away their worries as they walk along Okanagan Lake or through one of the many orchards. Our hotel is the perfect leisure vacation choice.With 190 guest rooms, including executive king rooms and two Jacuzzi suites, there are plenty of options for our patrons to choose from when staying in our hotel. Kelowna is a great travel destination for anyone looking for natural beauty in a relaxing environment that is perfect for business or leisure. ... more   less 
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Also Known As:
Holiday Inn Express Kelowna Hotel Kelowna
Holiday Inn Kelowna
Kelowna Holiday Inn
Holiday Inn Express Kelowna Okanagan Valley

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