As locals in Kelowna we always come to the Grateful Fed for drinks and food, this morning we decided to go for breakfast and sit outside on the patio however we didn't see the sign that says " Please wait to be seated" due to some customers standing in front of it crowding around.
We then proceed to take our seat near the back of the patio and within 4 minutes of sitting down this blonde server comes out and starts yelling in front of all the customers saying "Excuse me Excuse me.. We have a system here it's called please wait to be seated".. I was humiliated this situation could have been handled a lot differently..
So we leave and go sit inside, the server then walks up to the bar not noticing that were sitting inside and decides to talk about "How rude we are" to another gentleman server (Has a limp) who then decides to yell out as she's walking back to the patio "It's like people just walking into your backyard and taking their shirt and shoes off and sitting on your patio." I turned around thinking are you kidding me? I said to my boyfriend lets leave. Worst experience I have ever had there and doubt I will be back we ended up heading down to Sturgeons which was fantastic .
Wonderful food and great entertainment but the servers could use an attitude adjustment or better yet get ones who understand Customer Service.
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