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“Don't know anything about customer service”

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South Thompson Inn & Conference Center
Ranked #1 of 55 Hotels in Kamloops
Certificate of Excellence
Vancouver
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Don't know anything about customer service”
Reviewed April 29, 2007

When we checked in for a 3 day seminar, we clearly said that we had a prepaid reservation via expedia.ca. The lady at the front desk never said otherwise. And this created a problem that could have been prevented. They had actually never received our reservation.

When we made the reservation we booked at the Thompson Hotel and conference centre in Kamloops. Because of the name being so close and the place being in Kamloops, we honestly thought that we made the reservation at the same place as where the seminar took place. Lacking chance that day, we had also forgotten our reservation number. But since the lady said nothing, we thought that everything was ok.

When we checked out, we were then very surprised to be billed an extra night. We don’t deny that we have used the room, but if the hotel would have told us about not having a reservation for us, we would have had 2 nights and 3 days to find out why. Since we had prepaid the other place, we would have moved. It does not make any sense for us to stay at the inn. We did not agree on paying for it and after some discussion, we left thinking that it was all good. Well, the next day when I checked my CC statement, I saw a charge for the room. I called the hotel and they never agreed on reimbursing us.

I worked in luxury hotel in Europe and Canada and this hotel would have to take some lessons in customer service.

While I am at it, I might as well talk about the rest of our experience. We went to the restaurant of the hotel for a bite and were extremely surprised by the price of the main courses. The average was $35 for a main course. This surprised us quite a lot considering that Kamloops is a very small city in middle of nowhere. Because we were in a rush we chose appetizers only. In the lobster soup, there were more tomatoes than lobster. I had a duck spring roll that was greasy and very salty. In short that was not a great experience. Did I mention that my husband is a chef instructor and used to cook for famous people on the French Riviera (U2, Prince Albert of Monaco, Catherine Deneuve,..). This restaurant is really far from world class.

Finally, as I mentioned, we were part a seminar. The breakfast buffet was terrible. There was the obviously not-home-made quiches of the previous night, and we actually saw them again the next day... or the art of recycling food. There were some very dry croissants cut in 4, so that it looked like there was more. The lunch and diner buffets could also give lessons on how to recycle food from one meal to another.. Overall pretty cheap.

Something nice to say: I liked the lobby that has a British look to it. The view over the river is nice. The room was comfortable even if there was no coffee maker and the soap and other products were of cheap quality (cheap motel kind).

In summary, this is a hotel that thinks that it has an international class but does know anything about customer service and quality of food. By the way they charged us $149 and the hotel was pretty much empty.

  • Liked — The view
  • Disliked — the bad and expensive food, the lack of customer service at the reception desk
  • Stayed April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank FredVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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723 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Eindhoven
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 20, 2007

Wonderfull hotel with beautifull surroundings. We stayed here for one night on our way from Jasper to Whistler. It really is a good place to relax. After one night we were sorry we had to leave. Although it is not near Kamloops (13 km) the surroundings make up for it. Highly recommended!!!

  • Liked — The view
  • Disliked — Cereal breakfast
  • Stayed February 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank q_ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver area
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 24, 2006

Last minute choice and a first minute enjoyment! A lovely setting right on the Thompson River just east of Kamloops. Beautiful scenery, excellent service. Nice sized rooms, clean and open to the river !

Stayed June 2006
Helpful?
Thank Joonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poole UK
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed October 6, 2005

What a delightful hotel. Situated by the Thompson River 15 minutes drive outside Kamloops, the hotel looks like a Kentucky-style ranch. Set in 50 rolling acres, it has horses to ride, an outdoor pool and is right next to a golf course. The interior is stylish and tastefully decorated thoughout. The welcoming lounge has a country house almosphere with leather club chairs, magazines and books. The individually decorated bedrooms are charming, with balconies. The food at dinner was superb, gourmet by any standard.

The only negative aspect was the rather odd arrangement for breakfast. You had to book at reception the previous evening and you were served cereal and a muffin, with alsolutely no choice, on a tray in the bar. Apart from that, however, thoroughly recommended over any hotel actually in Kamloops.

Helpful?
1 Thank lily_schultz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abbotsford, Canada
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed August 27, 2005

This is an excellent property to relax and escape from a hectic schedule. The Inn is located approximately 25 minutes drive from downtown Kamloops in an area surrounded by ranches and lightly populated residential areas, plus a golf course. It's not a large property, so you likely won't be bombarded by large convention groups, etc. Our room was well furnished and maintained. Highlights include extra large patio decks off the rooms, comfy bath robes and a 24 hour outdoor pool (seasonal) and hot tub.

  • Stayed September 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank heads_up
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex, UK
Level Contributor
135 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed August 1, 2005

Lovely hotel in beautiful settings. We used this as a stop over to break up the long car journey between Whistler and Jasper and it was one of the best hotels we stayed in during our trip to Canada.

The hotel gives the appearance of a family run establishment. It is very welcolming, the staff are excellent. There is a great restaurant. The rooms are very nice (if a bit chintzy). Lovely pool, hot tub and a golf course near by. Highly recommend.

  • Stayed July 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NickyC1976_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed May 12, 2005

The South Thompson Inn Guest Ranch is a beautiful place to stay at any time of the year. The staff are very friendly and helpful and the setting is reminiscent of the elegance of a Kentucky style horse ranch. Watching the horses graze in the pastures surrounded by white fences is very relaxing. The children love the pool and hottub facilities, and there is lots of space to roam. Sitting in front of the fire in the front lobby, reading or playing games, makes you feel right at home. We were also fortunate enough to be able to bring our dog! We enjoyed a marshmallow roast at the firepit , with the river flowing not a hundred feet away. We have also stayed in the Manor House in the past, which is a wonderful place for larger groups to stay all together. The Inn is very close to a golf course, which is an attraction to lots of people . The guest rooms, themselves, are lovely. The Inn is beautiful in winter or summer. I would recommend it to anyone!

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about South Thompson Inn & Conference Center

Property: South Thompson Inn & Conference Center
Address: 3438 Shuswap Rd, Kamloops, British Columbia V2H 1T2, Canada
Phone Number:
Location: Canada > British Columbia > Kamloops
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kamloops
#1 Business Hotel in Kamloops
#3 Family Hotel in Kamloops
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — South Thompson Inn & Conference Center 3.5*
Number of rooms: 57
Official Description (provided by the hotel):
The "Unique Boutique" Inn is situated on 55 beautifully landscaped acres right on the South Thompson River. Guest accommodations are all individually decorated and feature balconies overlooking the spectacular mountain or river views, luxurious bathrobes, soaker or jetted bathtubs & complimentary wireless internet service. Adjacent to Rivershore Golf Links."Kentucky style" Inn with Western Hospitality. ... more   less 
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Also Known As:
South Thompson Inn - Guest Ranch
South Thompson Conference Center
South Thompson Hotel Kamloops
South Thompson Inn And Conference Center
Thompson Inn Kamloops

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