When our soccer team had a tournament in Kamloops, the team manager reserved a block of rooms at the Thompson for $139 which included breakfast. I phoned to confirm the reservation with my visa number, and I was assured that yes, breakfast was included.
Upon arrival, we were informed that the breakfast deal was not going to be honoured, but the price would be lowered by $10 per night (breakfast was $10 per adults, $5 per kids). I complained and the staff said I would have to talk to the manager of the hotel the next morning (and to be fair, they felt badly and were nice about it).
When I spoke to the manager the next morning she was polite but a bit condescending, and I was told that she couldn't find enough staff, so we would end up being unhappy with the service (though part of the breakfast was self-serve) and that's why they reneged on the deal.
So I guess if I PAID for my breakfast, and got bad service because of lack of staff, that would be OK??
- Official Description (provided by the hotel):
- The Thompson Hotel and Conference Centre is a full service hotel with superb amenities and exceptional guest service. Located in the downtown area, our property offers clean, comfortable accommodations with rates to suit all budgets. Attached restaurant, The Noble Pig Brewhouse serves up homemade Canadian cuisine along with multiple thirst quenching beers. ... more less
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- Also Known As:
- Thompson Hotel Kamloops