After staying at the Encore for our 35th wedding anniversary I was shocked how this 5 star hotel treated us. I unfortunately left behind needed medication in my bedside table and called on my way to the airport in Las Vegas. No help. I then called 5 additional times and was shocked to be told they are not there. I then got angry and guess what happened, they somehow found them. Now I need to fill out Lost and Found papers that are so difficult. I called again today to ask if I could email the information and again, they didn't know. All for medication. Steve Wynn, do you know this is how your staff treats your guests? I have stayed at the Encore many times but this hotel has dropped to the bottom of my list. Please, don't ever leave anything in your Encore Hotel room, you will never see it again.
Encore Staff, get it together.