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“Front counter staff ruined it”

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Accent Inn Kamloops
Ranked #12 of 54 Hotels in Kamloops
Certificate of Excellence
Reviewed May 5, 2014

Booked a room, arrived and the front desk person picked a different person's reservation and gave me that one and said it was because I booked the wrong date. What? They gave a room with a queen (booked a king). Okay mistakes happen, after I showed me email confirmation they acknowledged it.
I forgot an expensive pair of new trail runners when I left. When I called one person was going to check lost and found box and call me back. Didn't happen. When I called again another person checked maid's log book and said nothing found. Too lazy to check found items I guess.
The room had an annoying mechanical or electrical buzz all night. Clean but barely slept.
Pay more, get service and a good sleep... Elsewhere.

  • Stayed: April 2014, traveled solo
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Thank Ktown R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAIKam, General Manager at Accent Inn Kamloops, responded to this reviewResponded May 7, 2014

Dear Ktown;
I am so sorry that you did not have a good experience with us. Thank you for understanding that mistakes happen and I sincerely apologize that we did not communicate back to you regarding your trail runners. I have personally looked for these shoes and assure you that they are not here. Once again, so sorry that you were disappointed with your stay. I can only hope and ask that you allow us a chance in the future to show you the great service others write about.

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Reviews (360)
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150 - 156 of 360 reviews

Reviewed April 28, 2014

We stayed here a couple of weeks ago, but we actually also stayed here a year ago, and knew from that stay that we would not need to look elsewhere for a place to stay in Kamloops. This time we were glad to return. We were delighted to be upgraded to a spotless quiet little suite - we had not mentioned it was our wedding anniversary, so this was an especially nice thing to happen! Perhaps lots of things are the same as any good motel (clean, quiet, safe, nice little touches), but it's the customer service that will bring us back. The staff actually seemed to care that we were staying there.We look forward to returning.

  • Stayed: April 2014, traveled as a couple
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Thank TheSchindells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAIKam, General Manager at Accent Inn Kamloops, responded to this reviewResponded April 30, 2014

Dear Mr. & Ms. Schindell;
Wow. Thank you for recommending our Inn. We are very proud of our staff and it is so kind of you to mention your service from them. I will be sure to pass this along . Congratulations on your anniversary and we would be delighted to welcome you back soon.

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Reviewed April 25, 2014

I travel a lot for work, and I am always happy with my stay at the Kamloops Accent Inn. My room is always fresh and clean, I always have a great stay near to so many amenities and the service is excellent and the people are very friendly.

Room Tip: Ask for the North side
  • Stayed: April 2014, traveled on business
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Thank ZWineNinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAIKam, General Manager at Accent Inn Kamloops, responded to this reviewResponded April 30, 2014

Dear ZWineNinja;
Thank you for taking the time to write about us. It is our honour to be recognized as your home away from home! Love the name, by the way!

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Reviewed April 23, 2014

Very comfortable,neat and clean.Service was very good.Good price, Hotel is so perfectly located near restaurants, shopping, highway and with an awesome view overlooking Kamloops and the Thompson River valley.

  • Stayed: April 2014, traveled as a couple
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Thank 41Ellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAIKam, General Manager at Accent Inn Kamloops, responded to this reviewResponded April 30, 2014

Dear 41Ellen;
So glad you could take in our beautiful Thompson River valley. Thanks for sharing your thoughts on our location and our team really appreciate that you've taken the time to comment on their efforts. Thanks again.

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Reviewed April 19, 2014

Excellent, neat, comfortable, clean. What more do I need to say. Good price, friendly staff and that is what I ordered. Trip advisor wants 200 words, why do I need to write an essay about the place. Excellent, neat, comfortable, clean Excellent, neat, comfortable, cleanExcellent, neat, comfortable, clean

Stayed: April 2014, traveled with family
Thank 1234AGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAIKam, General Manager at Accent Inn Kamloops, responded to this reviewResponded April 30, 2014

Dear Guest:
Thanks for turning in your homework! Kidding aside, we really appreciate that you've passed along your thoughts about us and I will be sure to pass along the same to our team. Happy travels.

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Reviewed April 7, 2014

I just finished a 16 night stay while on business in Kamloops and have to say this was a 'home away from home'. I was upgraded at no extra charge to a two room suite with kitchen! Thanks Christina! Hotel is so perfectly located near restaurants, shopping, highway and with an awesome view overlooking Kamloops and the Thompson River valley. Rooms are always clean and comfortable. Bed was perfect. During my stay there was a number of "team buses" parked out front on many occasions yet I barely heard anything! Rooms are quiet! Plus I think they do a great job of placing guests around the hotel. I've stayed in places where it seems they place everyone in the same corner or same floor no matter what. I also enjoyed a soak in the hot tub each night. So relaxing. I highly recommend this hotel. Thanks for taking care of me.

  • Stayed: April 2014, traveled on business
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Thank Randy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAIKam, General Manager at Accent Inn Kamloops, responded to this reviewResponded April 9, 2014

Dear Randy;
What an honour to be called 'your home away from home'! We will be sure to pass along your compliments to Christine. We are delighted when our team members efforts are recognized by our guests. Thanks again and we hope to see you soon.

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Reviewed April 3, 2014

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Easytobook.com
1  Thank Michael319
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ManagerAIKam, General Manager at Accent Inn Kamloops, responded to this reviewResponded April 30, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Accent Inn Kamloops

Address: 1325 Columbia St W, Kamloops, British Columbia V2C 6P4, Canada (Formerly Accent Inn Stay'n Save)
Phone Number:
Location: Canada > British Columbia > Kamloops
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#4 Family Hotel in Kamloops
#6 Romantic Hotel in Kamloops
#14 Business Hotel in Kamloops
Price Range: $80 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Accent Inn Kamloops 3*
Number of rooms: 83
Official Description (provided by the hotel):
Our Accent Inn Kamloops hotel is the perfect accommodation for your Rockies Stopover. Situated in British Columbia’s wide-open ranching country, Kamloops is known as BC’s ‘Friendliest City’ so our friendly Accent Inn fits in very nicely. Our Kamloops hotel is located just off Highway #1, and a quick drive up the hill from vibrant downtown Kamloops. And there’s plenty of great restaurants and shopping within walking distance. Surrounded by so much natural splendor, you’ll want to stay a bit and take advantage of our BC Wildlife Park and Golf packages. ... more   less 
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Also Known As:
Accent Inn Kamloops Hotel Kamloops
Accent Hotel Kamloops

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