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“Nice room,nice people”

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Holiday Inn Express - Kamloops
Ranked #13 of 54 Hotels in Kamloops
Certificate of Excellence
Reviewed December 1, 2013

Booked a queen room but I asked on arrival and the desk clerk upgraded us to a king suite. Very nice room, flat screen tv,fridge. Everything one might need. Couple of things, the curtains did not close up tight. My wife does not like light from outside, keeps her awake. Very small pillows for an other wise comfortable bed. Stayed at Holiday Inn Express twice last month in the US, big fat pillows
Pretty good breakfast, really like the sausages and the pancake maker.

  • Stayed: November 2013, traveled as a couple
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Thank Dogtooth1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this reviewResponded December 3, 2013

Thank you for taking the time to review our hotel. We really appreciate the feedback and are very happy to hear you enjoyed your stay with us. We are currently in the process of upgrading the pillows in all of our guest rooms and will hopefully have that completed in time for your next visit to Kamloops. Once again, thank you for your review and we look forward to welcoming you back to in the future.

Best regards,

Josh Quiring
Guest Services Manager

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184 - 190 of 355 reviews

Reviewed November 12, 2013

The room had a not very nice smell to it. You can hear the floor above you too well. Only one bed had a comfortable topper on it. The breakfast was average. The waffle machine wasn't working. They should really consider changing their brand of coffee or even making it a bit stronger. The staff were friendly and room other than the smell was clean. They were happy you didn't need any house keeping services. That is a big bonus from the hotels that harass you if you put the privacy card on the door.

Room Tip: ask if there are any sports teams booked in the hotel and choose a floor above them
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  • Stayed: November 2013, traveled with family
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Thank Bev S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this reviewResponded November 15, 2013

Thank you for taking the time to review our property. I’m very sorry to hear about the items you mentioned having a negative impact during your recent stay with us. Our entire staff strives to ensure that your stay is comfortable and issue free, and we encourage guests to bring any problems, such as the room being unsatisfactory upon check in, to our Front Desk’s attention right away so that we may work to correct it.

Thank you for staying with us, and we hope we will have another opportunity to welcome you back in the future.


Sincerely,

Josh Quiring
Guest Services Manager

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Reviewed November 3, 2013

Stayed one night and found this hotel to be comfortable and well located. Short drive to many restaurants and close to the highway for easy on and off. Usual Holiday Inn Express standard. Comfortable room and good internet. Breakfast room is way too small for the number of people using it. Staff are very pleasant and efficient. I will stay there again.

  • Stayed: September 2013, traveled as a couple
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Thank foulaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1550, General Manager at Holiday Inn Express - Kamloops, responded to this reviewResponded November 6, 2013

We would like to thank you for choosing us during your stay in Kamloops. We are very glad to hear that you enjoyed your stay with us and we look forward to having you stay with us again in the future. We do hope that soon we will be able to accommodate some additional space in our breakfast bar as that would be great for all of our guests and staff as well!

Sincerely,

Sherry Blake
General Manager

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Reviewed October 17, 2013

There are two rooms on the main floor (near a side entrance) reserved for people travelling with a dog. The room was a double queen and very pleasant. It must be regularly deodorized as it did not smell as do some pet-friendly establishments. The check-in clerk was very helpful and suggested an off leash park that was only about 5-6 blocks away. We did not stay for the breakfast as we opted to take breakfast elsewhere. It was a very nice hotel experience and a great place to relax and sleep in while en route from Vancouver to Edmonton. Nearby (without having to go back on the freeway) is a large assortment of restaurants and a good pub where we had supper.

  • Stayed: October 2013, traveled with family
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Thank MaggieAlberta_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this reviewResponded October 18, 2013

Thank you for writing a review of our property. We're very happy to hear that you and your dog enjoyed your stay with us and hope that your trip back to Edmonton was a safe and smooth one.


Sincerely,
Josh Quiring - Guest Services Manager

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Reviewed October 16, 2013

Stayed here for one night on our way to Vancouver. We found the price was reasonable for $133 night. Good thing we booked ahead online before our trip - there was a soccer tournament in town and the hotel was sold out and the rates were also higher. There is several restaurants close by and we had dinner at Milestones. The room was large and the beds were comfy. We had the free breakfast here in the morning and they had a pancake machine, bagels, boiled eggs, yogurts, cereals, toast, cinnamon buns, fresh fruit, coffee, milks, etc There were several families with children and this would have saved money on breakfasts. Our room was on the third floor by the stairs. My only complaint was that room # 303 air conditioner was quite loud when it was running. The ice machine was end of the hall and it was nice to get the Globe and Mail at our door in the morning. We filled up gas across the street when we left - but didn't know there was a Costco and gas bar just down the street a bit and should have got our gas there cheaper. Enjoyed our stay at this hotel.

  • Stayed: August 2013, traveled as a couple
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Thank Wishbones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this reviewResponded October 18, 2013

Thank you for taking some time out of your day to write us a review. We're happy to hear that you you enjoyed your stay with us but we do apologize for the inconvenience that the air conditioner in your room had caused you. We will certainly have our maintenance manager complete a thorough check of the unit so that we can correct the issue.

Thank you again for the feedback and we hope to see you again in the future.

Sincerely,

Josh Quiring - Guest Services Manager

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Reviewed October 14, 2013

Josh at holiday inn express epitomizes quality customer service at the highest level. Our jacuzzi and tv both were not working today during our second stay here, but he tried to fix the jacuzzi by turning on the boiler, he even came to our room and tried checking the tv to see if it can be fixed. When you talk about customer service even a seven star could not beat what Josh had to offer. Josh, hope a seven star hotel gives you a call, if you need a recommendation just let me know.

  • Stayed: October 2013, traveled with family
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Thank Zef R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this reviewResponded October 18, 2013

Thank you for taking the time to write a review for our hotel. I do apologize for the issues you encountered regarding the hot tub and television. We have since corrected those issues and very much hope that we get another chance to welcome you the next time you are in Kamloops.

Sincerely,
Josh Quiring - Guest Services Manager

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Reviewed October 13, 2013

My family and I have stayed at this location in the past and were very happy with our experience...however it appears that time has not been kind to this hotel. On this occasion my wife and I booked the jacuzzi suite for the first time. Although the room was clean it is desperately in need of a lot TLC especially considering the room rate. The most frustrating part of this experience was the treatment at check in. When we arrived in Kamloops at 1:00 we stopped in to see if our room was ready and we were simply told to come back after 3:00, without the young man at the desk even checking the room status. Adding fuel to the fire was the fact that we saw several different parties checking "IN" at 11:00 the next morning.

  • Stayed: October 2013, traveled as a couple
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1  Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1550, General Manager at Holiday Inn Express - Kamloops, responded to this reviewResponded October 15, 2013

Thank you very much for taking the time to review our property and I am sorry to hear that there were a couple of items noted from your stay that we need to improve on. I have passed along your review to the maintenance department to see that they touch up what they can immediately in the room to ensure its appearance is freshened up. I apologize for the delay in checking in as well as we do and always try to check our guests in early if it available and will follow up with the front desk. We do hope that you will return in the future so we can try and make it right for you.

Sincerely,

Sherry Blake
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express - Kamloops

Address: 1550 Versatile Dr, Kamloops, British Columbia V1S 1X4, Canada
Phone Number:
Location: Canada > British Columbia > Kamloops > Aberdeen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Kamloops
#14 Romantic Hotel in Kamloops
Price Range: $88 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express - Kamloops 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Our British Columbia Lodging Welcomes You The Holiday Inn Express Hotel Kamloops is furnished with our guests in mind. We invite you to experience our personalized service in stylish comfort. Whether you are traveling for business or during a British Columbia vacation, our award-winning Kamloops hotel's mission is to provide our guests with an unforgettable stay. Given Kamloop's location at the juncture of a few major highways, the town has become a business hot spot in the British Columbia Interior. Our Kamloop hotel's location provides business travelers with quick and easy access to downtown. The Holiday Inn Express Kamloops hotel is the perfect stop-off between the Rocky Mountains and Vancouver. The region offers a rich variety of geographical terrain, with mountains, lakes, rivers, and forests. Leisure guests will find no end to outdoor adventures near this British Columbia lodging. In addition, guests enjoy close proximity to the BC Wildlife Park, Sun Peaks Ski Resort, Stake Lake, Interior Savings Center, Aberdeen Mall and Thompson Rivers University. A star among Kamloops hotels, this affordable accommodation includes 100% non-smoking rooms, an indoor pool, Jacuzzi, modern Fitness Centre, free high-speed Internet access, spacious business-class rooms and a free Express Start Breakfast served every morning. ... more   less 
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Also Known As:
Holiday Inn Express - Kamloops Hotel Kamloops
Holiday Inn Kamloops

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