While the hotel is brand new, so are the staff...with no hotel or customer service experience.Was charged for a cot I never ordered or received. Front desk staff did not know how to reverse this charge. Now that's a way to make money. Staff were unfriendly, rude, never smiled, did not say hello. Felt more like a bother, an inconvenience to the staff. Will not return to this hotel. Also, the "heated pool" was not heated at all.
- Official Description (provided by the hotel):
- Kamloops Greenest Hotel. Located in the Sahali portion of Kamloops, nearest hotel to Thompson Rivers University and the Tournament Capital Center.With 81 guestrooms, free breakfast, Saltwater Indoor pool and hot tub. 42" Tv's with Optik HDTV and individual room wi-fi. ... more less
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