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“Very nice hotel centrally located and good value.”

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Best Western Plus Kamloops Hotel
Ranked #2 of 54 Hotels in Kamloops
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed November 5, 2012

Nice clean rooms. Room was large and comfortable. Salt water hot tub and pool was a bonus, superior breakfast offering pancakes, sausage and eggs as well as plentiful healthy choices and bakery items. Helpful front deck staff.

  • Stayed: November 2012
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2  Thank Helene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimRodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this reviewResponded November 6, 2012

thank you for your comments. We are glad when we hear good comments from our guests. Our breakfast is popular with our guests but we did a survey in October to see what we can do better.

Some menu changes will be coming in November.

Stay tuned!

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632 - 638 of 748 reviews

Reviewed November 5, 2012

Stayed here with my dog on a Saturday evening. It was super quiet being October I suppose, but that was good. I thought it was a bit pricey, for two people plus the dog it was $180 for the night. This included parking and breakfast as well, but I've paid similar rates in Vancouver so surprised that Kamloops was that pricey.

Definitely a good hotel though, clean quiet rooms. There is no restaurant on site in the evenings but plenty of restaurants nearby.

Breakfast was okay, they were having some technical difficulties with the pancake maker and the hot water dispenser so pretty much basic fare otherwise, breads, muffins, pastries, cereals, some omelets, sausages, yogurt and fruit.

Room Tip: Pet friendly rooms!
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  • Stayed: October 2012, traveled with family
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2  Thank ReeseF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimRodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this reviewResponded November 6, 2012

Thank you for your comments. October was a very busy month for us. While we did reduce our rates 10% less than our summer rates, the demand was still strong as we were 83% occupied for the month with a few conferences also in there.

Sorry we had a little problem with our pancake machine which we have fixed. We also ran a breakfast survey with our guests and are in the middle of some menu changes to meet our guest demands.

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Reviewed October 25, 2012

We booked one night at this hotel. On arrival ,the front desk person did not greet us , she just pushed a form in front of us to fill in and took an imprint of our credit card. Front desk staff are the first you see and the last you see when you leave. So, first impressions... Not good. OK, it was 6pm and she knew she had at least 3 more hours until she could leave. We asked if we could have a quiet room, so she put us opposite the elevator ? We asked again,she was reluctant, however, we managed to change the room further down the hall. The hotel is loud , you can hear people using the bathroom ,on the upper floor and next door.

Breakfast was quite good with a selection of bacon, eggs, breads and muffins. We had to search for someone to replenish the coffee and hot water for tea.

Rooms were very clean and housekeeping were the only ones with a smile!!

Internet was down all the time we were there. Front desk staff were too involved with chatting to fix the problem.

Heating was broken, room was very, very cold, no extra blankets in room.

The problem with this hotel is their front desk staff. They looked very scruffy, with jeans and sweatshirts as a uniform. Not impressed at all.

Room Tip: Try to find a room on the upper floor. Take warm PJ's and don\t expect too much.
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  • Stayed: October 2012, traveled on business
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3  Thank SnosibeRanch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimRodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this reviewResponded November 2, 2012

Thank you for your comments. We do strive to provide superior customer care to all our guests. We do apologize for the service our front desk provided on your stay. It is definitely not the norm at the hotel.

I have sent a private message to the guest get more clarification and address their concerns.

We have purchased new uniforms for all our Front Desk Agents in October as we did go thru a staff change with the school season starting in September.

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Reviewed October 23, 2012

Terrible customer service from front desk personnel. Lacked simple basic manners that should be used. I seen someone elses review regarding smoke smell in room & ours was greeted with such when it was supposed to be a non-smoking room. Again, customer service personnel at front desk produced terrible customer service. It just seemed like they were un-interested to be there & were not helpful one bit. For $169/ night I will not be staying here again.

  • Stayed: July 2012, traveled on business
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3  Thank misterkris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimRodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this reviewResponded October 31, 2012

Thank you for your comments on your stay back in July. I do wish to apologize for our service to you during your stay. We pride ourselves in providing superior customer care and did not meet that standard to you.

I have sent a private message extending a discount and offer to return so we can show our true hospitality.

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Reviewed October 4, 2012

My husband and I have stayed here a few times and we have a great stay every time. Staff are always welcoming and have gone out of there way to make our travel arrangements for our next destination! Breakfast has gone down a bit since my first stay but it is still very good compared to others. But I would still stay here even if breakfast wasn't served, because of the great service from the staff ( I love to feel pampered and the little things mean alot)
I'll be back!

  • Stayed: September 2012, traveled as a couple
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2  Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimRodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this reviewResponded October 8, 2012

Thank you for your comments about your last stay with us. We are in the middle of a survey this month with our guests to see what they would like added or changed in our breakfast room. We do this every year so we can keep our selection current with our guests.

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Reviewed October 3, 2012

We recently stayed at the Best Western Plus in Kamloops and our experience was very good. The hotel is very clean and in good condition. The rooms are quite nice and quiet. The staff at the front desk were very professional and helpful.

  • Stayed: September 2012, traveled with family
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1  Thank BuriedTreasure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimRodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this reviewResponded October 5, 2012

Thank you for your review. We are excited with the great reviews coming in. We are up for the Kamloops Chamber Green Business Award this year. Keeping our fingers crossed.

Our housekeeping has been getting great reviews since we instituted our "Ultra Clean" program this past spring. They are doing a great job and our reviews are showing it!

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Reviewed September 24, 2012 via mobile

The room was very clean quite the amenities was top notch such as heat tile in the bathroom microwave fridge wifi flat screen tv . The pool is a salt water pool hot tub was nice a gym . Contenital breakfast was a 10 bacon eggs pancakes cereal muffins an so on one of the best I have stayed in.

  • Stayed: September 2012
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Thank Hogboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimRodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this reviewResponded September 27, 2012

Thank you for your review. We are pleased when we can exceed our guests expectations. Our breakfast is getting great reviews but we are doing a guest survey in October to see what we can do better.

The bathroom floor heat is always a hit with our guests!

We are up for the Kamloops Chamber of Commerce "Green Business Award" in 2012! The team here is quite excited to win it!

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Additional Information about Best Western Plus Kamloops Hotel

Address: 660 Columbia St W, Kamloops, British Columbia V2C 1L1, Canada
Phone Number:
Location: Canada > British Columbia > Kamloops
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 54 Hotels in Kamloops
Price Range: $120 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Kamloops Hotel 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Kamloops Greenest Hotel. Located in the Sahali portion of Kamloops, nearest hotel to Thompson Rivers University and the Tournament Capital Center.With 81 guestrooms, free breakfast, Saltwater Indoor pool and hot tub. 42" Tv's with Optik HDTV and individual room wi-fi. ... more   less 
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