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Holiday Inn Suites Kamloops
Ranked #14 of 54 Hotels in Kamloops
Certificate of Excellence
Reviewed August 5, 2013

Great service, very clean and comfortable
Staff was very helpful when an issue came up with my bank, which hadn't updated my info as being out of the country.
They were very patient and kind during the whole process
Easy check-in and out

  • Stayed: July 2013, traveled with friends
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Thank azurerae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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152 - 158 of 288 reviews

Reviewed August 3, 2013

We recently stayed here in route to Lake Louise from Seattle, and on our return. I have to agree with most reviewers. This Holiday Inn was GREAT. The staff was welcoming and helpful, the rooms very well equipped and the beds very comfortable. We stayed on the higher floors so it was extremely quiet. If we choose this route again we would definitely stay here.

  • Stayed: July 2013, traveled as a couple
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Thank Christitay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2013

This Holiday Inn location is perfect for a family of 5 like ours. It offers a suite with 2 doubles and a pullout. Consistency with a chain is important. Very clean location, friendly, knowledgeable staff, and a breakfast option (White Spot) should you chose. Not much more you can ask for. Book online & save a couple of bucks.

  • Stayed: July 2013, traveled with family
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Thank PainterGuy780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2013

Stayed over for one night. Great pool area. No breakfast. Did another rating on the restaurant, since it is not a part of Holiday Inn (not recommended, try the East India one on the other side of the main street).
Very clean. Helpful staff by all means. We got all the service we asked for plus more.

  • Stayed: July 2013, traveled with family
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Thank Mig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013

A little impersonal, and feeling fairly new but typically decorated for a Holiday Inn. We had a suite, the bed was very comfy and the breakfast was a highlight so all in all exactly what we expected, but it wasn't cheap.

  • Stayed: July 2013, traveled as a couple
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1  Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Suites Kamloops, responded to this reviewResponded August 17, 2013

Dear Tim H ,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013 via mobile

Not sure how this is #1 in the city! It's not bad by any means, but there are definitely nicer options in the same price range. This hotel is a bit older and not as nice as I was expecting for the top rated hotel.

Definitely opt for the holiday inn express on the highway if you have the choice.

  • Stayed: June 2013
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Thank meganonatrailer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Suites Kamloops, responded to this reviewResponded August 14, 2013

Dear meganrachelVA,

Thank you for taking the time to leave us a review. We are very disappointed to hear about your experience on your recent stay. We just want to assure you that our Hotel is very proud of its level of service, cleanliness and quality of its product. We apologize that we fell below your expectations during this particular stay.

We hope you decide to give us another chance for a future stay.

Sincerely,

Jaime W
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

This hotel was not in a location I would choose again. The front desk is seriously understaffed. We waited too long to get checked in, which annoyed me greatly because the manager was standing there not doing anything while the woman at the front desk had people waiting. The room was not very large and not spotlessly clean. Restaurant reminded us of Applebee's in the States. Food was acceptable. However, I do want to say that Jessica, the young woman at the front desk who checked us out, was great and gave us good directions to get back on the highway to Vancouver. However, she was all alone, manning the phone and dealing with guests, etc. there is a serious lack of staff here nd for that reason I will not return.

  • Stayed: July 2013, traveled as a couple
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2  Thank kc1101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Suites Kamloops, responded to this reviewResponded August 14, 2013

Dear kc1101,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am very pleased that you noticed the cleanliness of the room. Let me take this opportunity to apologize for the inconvenience you experienced at check-in. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Karen G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Suites Kamloops

Address: 675 Tranquille Road, Kamloops, British Columbia V2B 3H7, Canada
Phone Number:
Location: Canada > British Columbia > Kamloops > North Shore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Kamloops
#9 Business Hotel in Kamloops
#13 Romantic Hotel in Kamloops
Price Range: $103 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Suites Kamloops 3*
Number of rooms: 89
Official Description (provided by the hotel):
This ... more   less 
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Also Known As:
Holiday Inn Suites Kamloops Hotel Kamloops

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