I searched for days to find a decent, inexpensive, clean place to stay. We ended up at the days inn Kamloops because they had a pool, our dog was allowed, and it had a kitchenette. Apon check in, the lady was very pleasant, but not knowledgeable of the costs of the rooms. We checked in, got to our room, a1 bedroom suite. I went into the bedroom, went to open the balcony door, and the door knob fell off!
I let reception know. .. there was no one to fix it, until the next day. That night my husband leaned the coffee table up against the outside of the door to hold it closed while we slept!
The next day my son and I went to look for the pool, but couldn't find it anywhere! I called reception. .. she then informed me that there was no pool at that time, it was under renovation. No one informed us on check in.
We left the hotel for the day. When we returned, our door was still knobless. I called reception again. She said she guessed the manager didn't get the note. We slept again, with a coffee table holding our door shut.
Apon check out the following day, I expressed our dissapointment with our experience.... the receptionist said sorry, ran my c ard, and said goodbye!
I emailed the company, they apologized, said sometimes its hard to inform everyone of the absence of the pool, fix doors etc.
They offered 10% off our next stay! I gasped! Then laughed! I would never stay there again! What an insult after paying $200 + or - for a room with a door that won't stay closed in minus 20 weather! And missing ammenities. ...unreal.
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