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“The Copper Room jazz and the hot pools were the best!”

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Harrison Hot Springs Resort & Spa
Certificate of Excellence
Vancouver, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“The Copper Room jazz and the hot pools were the best!”
Reviewed January 6, 2011

We went to Harrison Hot Springs hotel because it was recommended by our friend who had spent there 3 days using their "package getaway". He received a great deal! 3 nights + all breakfasts and 1 dinner included for two people for $300. When we tried to book such a package, the receptionist replied they didn't have anything for that date and gave us $700 price instead. Thank you very much.
We decided to take just 1 night.

My overall impression:
- a bit overpriced
- room was small and old
- plenty activities for the guests (family room with puzzles, board games, Christmas movies in a small movie theatre)
- food was great
- Copper room had nice dance floor and a live jazz band (i loved it!)
- heated pools were good
- service was OK but not always

Now in details.

ROOMS
Although "heritage rooms" cost $50 less, I wouldn't recommend saving and booking them if you're planning a romantic getaway. Instead, I'd recommend newer rooms in the towers (pool/lake/village view). Our room was very small (10 sq.m. / 107 sq.ft). There was only a bed, a chair and an old squeaking closet in which they kept old bulb TV (thanks God it was not black and white!). The room was a true "heritage" from the 70's.
There was no balcony or air conditioning. As they say on hotel's website "you can open window if you want some fresh air". Well, at least they honestly specify it on their website.
I personally think $130 for such a room is too much.
The bathroom was OK, all amenities worked, they were neither old, nor new. We had shampoo, soap, body lotion and shower cap provided. We also had 6 big towels for just 2 of us (including the ones for the pools), which was quite nice.

SERVICE
When we checked in, the receptionists assured us that our bath robes (included in the price) were waiting for us on our bed. But they were not. We phoned several times to ask for the robes but had to wait for more than an hour for them to bring us those robes. It was quite unpleasant considering we had only 1 night stay and wanted to use the pools as soon as possible.
Otherwise, the staff was very friendly and smiley.

HOTEL AMENITIES
Because we arrived during busy season, the hotel allowed the guests to have breakfast in the Copper Room along with Lakeside café where they usually serve it. It was great to have a morning cup of cappuccino in a nice cozy restaurant overlooking the pools.
There was a small movie theatre (which originally might have been a conference room with a screen and a projector), where they showed Christmas movies and cartoons.
Family room with board games and puzzles was appreciated by my husband :) There were backgammon, monopoly, chess, small and large puzzles, paper and crayons for kids to draw.
There was also a small gym which we didn't end up using, but I saw a couple of people there.
I particularly liked live jazz band in the Copper Room that evening. Several couples danced. The band announced some couples that had anniversaries and birthdays, and played special songs for them. The atmosphere in the restaurant was very warm and friendly, and even cheery. :)
The jazz band and the pools were the highlights of the trip!

POOLS
There are 3 outdoor and 2 indoor pools. Outdoor: hot one for adults, warm one for kids, and a warm one for doing lengths. The pools are open till 11pm. Heated pool in the cold night was a perfect combination! Even having cold rain dripping from above could not spoil the impression. Indoor pools were also used (they are open until 1 am) although they are much smaller and the water temperature was too hot as for me.
We didn't use spa so I can't really say anything.

FOOD
The food was great. For breakfast they have 2 buffet stations with fruit, cereals, meats, eggs, porridges, and an omelette station (with a long line-up). The juice was nice, surprisingly (I'm used to an artificial diluted orange mixture that is usually served in other hotels during buffet breakfasts). The coffee was just fabulous!
The dinner menu is a bit overpriced. However, the atmosphere in the restaurant over the dinner is worth paying for.

  • Stayed December 2010, traveled as a couple
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Helpful?
1 Thank Chebie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Vancouver, Canada
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 3, 2011

We stayed two nights in the west wing with the lake side view (room 242) participating in the New Years Eve Gala Package the hotel offered. The room was one floor up from the pools and the walls seemed solid, noise from neighboring rooms was never an issue. The room took about a day to warm up. Being lower down and close to the pools did seem like a plus to us. The lakeside was really nice too (for both the quiet and the view).

The hotel was fill with families with young children. The indoor pools echoed of screaming kids, but the adult pool was a little more tolerable.

Our New Years Eve dinner seating had us at a table for two right next to what we now think was the kids dance floor, surrounded by tables that eventually filled with families with young kids. The food was relatively tasty and very well presented, and even though it was a set menu, there was some flexibility.

The dance floor was a good size, the live band played a variety of different music and we enjoyed a couple dances. One youngster threw a giant inflatable balloon at me while we were dancing. It was a bit frustrating, a sentiment I think one of the musicians (who dropped down from the stage and removed the balloon) shared.

Between the screaming kids and their endless use of the noisemakers all evenings, we were unable to really enjoy the evening or hear the band and gave up and left around 9:30pm. The event was sold out, otherwise we would have sought a different table.

The special New Years brunch the next morning was delicious with great variety.

I would recommend this hotel to families with kids, or couples extremely tolerant of other peoples kids. I regret selecting the Gala Package.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank mr_idcmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellingham, Washington
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 31, 2010

I wanted to get away for a couple days of r&r with my teenage daughters, and we had a great time. We stayed in the older, main hotel which was excellent. The room style was vintage, as expected, and comfy and clean. We looked out over the pools and nearby hills which was great for the time we were in the room. Pools were superb. Relaxing in the main lobby near the huge fire was great. Pillows were a little too soft for me (see sleep quality mark) but perfect for the girls. Lakeside Cafe food was excellent. Service and staff were great, especially Copper Room waiter who is obviously a long-time fixture there.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NalaWriting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 27, 2010

We have stayed at the resort before and found it really pleasant and very relaxing. We were looking forward to the same this time but it wasn't to be.

The hotel has very late (4:00 PM check-ins and strict 11:00 AM check outs) and if you are stuck in a line at check-in as we were you miss you chance for the afternoon tea (which is served for a half-hour at 4:00 PM). We have previously stayed in the East Wing and didn't realize that the various wings of the hotel are very different in terms of quality of construction/noise etc. Our room was in the West Wing on a higher floor overlooking the pool and we were treated to the shrieking of teenagers until the wee hours. This, coupled with the sound from hallway of the staff picking up room service dishes until midnight and the baby in the next room howling at 5:50 AM (which we heard as though the poor thing was in our room because there is absolutely no sound proofing around the doors in "adjoining rooms"), meant we had a dreadful and fitful sleep.

If you want a nice restful sleep to accompany your restful floats in the springs, book in the newer and better constructed East Wing only.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank DigitalRuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agassiz, Canada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 26, 2010

My relatives came for a visit from Toronto and stayed at the Harrison Hot Spring hotel for 3 nights last summer. I chose this hotel for them and they were very satisfied!

Very nice and clean room, they had one of the bigger ones on the top floor with the stunning lake view.

Excellent service, very friendly and helpful staff.
Breakfast was good, better than what we ate from cafe-restaurants around the area.

It was a great break for me and my family, very peaceful and relaxing. The hot spring spa pool was the highlight of this hotel. I would recommend it to everyone.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Bubi_agassiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 20, 2010

This hotel could be great if the parent company wasn't cutting corners and trying to save a buck whenever and wherever possible. I think part of the problem is the fact that this hotel is unionized and therefore must pay the service staff way above average wages to treat the guests like crap. There is no threat of being fired for being rude or inept, the place is full of older workers that have been there for 20 years and can barely fake a smile. I overheard a server in the Copper Room give a couple a hard time because they only tipped him 10% on the overpriced, mass produced overdone food. He can't be fired and he knows it. The worst service I have ever experienced in my travels and half the rooms are tiny, outdated and noisy. The East Tower has the bigger rooms but ours had lots of minor issues that I guess were not important (or too expensive) to fix. This hotel needs a much bigger maintenance budget that could be accomplished by running the union out of there. Unions do have there places in the world but certainly not in a service industry location like this 2 star(at best) hotel.

  • Stayed August 2010, traveled as a couple
    • Value
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Helpful?
1 Thank West222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 9, 2010

The room was clean and cozy, but poolside (very noisy as they have large glass patio doors that just bring the noise into the room) On the busy nights its quite discomforting, especially if you are coming for a relaxing weekend.
The service was good in terms of check in and check out, the cafe had good cappucinos. We chose to eat out of the hotel to see a bit more of Harrison, and the pools were amazing. I warn you though if you have a concern with anything or need to bring something to the attention of the staff, then expect to be laughed at, as that was what happened to us when we went to mention the disruptive voices of a large group in the pool in the latter hours of the evening. We completed a survey about our stay, overall gave it an good rating, but mentioned the issues that we had. The response that came back made us feel like if we wanted relaxing then we needed to pay a lower rate and stay mid week. For us it wasn't about the rate that we paid, its more about the lack of the staff to feel empathetic, offer a solution to us or respond in way without making us feel like we were the in the wrong because we didn't know that Harrison was so busy on the weekends. Apparently everyone is supposed to know how busy they are on the weekends.
I work in the hospitality industry and I was very surprised at how these things were handled.
If you don't have any problems during your stay then you should enjoy it. We had a good time overall but we don't recommend it at this point and probably won't return because of the response from our survey,

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank goldilocks_k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrison Hot Springs Resort & Spa

Property: Harrison Hot Springs Resort & Spa
Address: 100 Esplanade Avenue, Harrison Hot Springs, British Columbia V0M 1K0, Canada
Location: Canada > British Columbia > Harrison Hot Springs
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Harrison Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Harrison Hot Springs Resort & Spa 3*
Number of rooms: 340
Official Description (provided by the hotel):
Situated on the southern shore of Harrison Lake and surrounded by the Coast Mountains, Harrison Hot Springs Resort & Spa is a full service destination resort. The resort features 3 restaurants and a bar, Healing Springs Spa and five (5) spring fed hot mineral pools. An easily accessible getaway- the resort is only 90 minutes east of Vancouver and 45 minutes from the nearest Washington State border crossing. ... more   less 
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Also Known As:
Harrison Hot Springs Hotel Harrison Hot Springs
Harrison Hot Springs Resort And Spa

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