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“Disappointed”

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Travelodge Chilliwack
Ranked #7 of 9 Hotels in Chilliwack
GreenLeadersBronze level
POWELL RIVER
Level 4 Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Disappointed”
Reviewed July 25, 2013

First off I have to say the staff was great our room however was disappointing first the toilet kept running causing it to condense water all over the floor as well as being so small you can hardly change your mind, the beds were ok but the frame didn't fit the box spring, The floor lamp was broken and propped up against the wall.. As well an overhead light didn't work. Cleaners didn't do a very good job as there was strands of hair still on the floor in the bathroom and dead flies on the window ledge. It was a much better experience room wise on our last visit,

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bctech58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeChilliwack, General Manager at Travelodge Chilliwack, responded to this review, July 27, 2013
Dear Bctech58,

Thank you for taking the time to share feedback on your recent stay at the Travelodge Hotel Chilliwack. We sincerely apologize for the housekeeping service issues that you encountered at our hotel. Your comfort and satisfaction is very important to us, and our team will work harder next time to prevent similar situations happen again.

We hope you will consider staying with us again, and I assure you that you will have an enjoyable experience that each of our guests deserve.

Best Regards,

Kevin Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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402 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
edmonton, ab
1 review
Reviewed July 18, 2013

We really enjoyed the Travelodge. The hotel staff was friendly and helpful the entire time. We stayed 3 nights and we were very happy with all aspects of our stay. The rooms were very nice and clean and the beds comfortable. It was nice that everything worked, including the airconditioning, the coffee maker, the ice machine. We had a kitchenette with a stove-top, which heated up quickly as well as a microwave. There was lots of cookware, dishes and utensils. It all helped to make our time there very nice. We would definitely stay again.

  • Stayed July 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank momentum99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeChilliwack, General Manager at Travelodge Chilliwack, responded to this review, July 24, 2013
Dear momentum99,

Thank you very much for your great review. We are very happy to hear that you enjoyed your stay with us at the Travelodge Hotel Chilliwack. Our room with kitchenette is one of our guests' favorites as it offers the convenience and comfort that you can expect when you are away from home.

Once again thank you for choosing the Travelodge Hotel Chilliwack. We look forward to accommodate you in the near future.

Best Regards,


Kevin Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, Washington
Level 5 Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 27, 2013

Just an FYI for people that have dogs like we do, this hotel accepts dogs in the older hallway but the side doors to the outside do not work..it's a inconvenience to have to go through the lobby with a big dog, not only because there are always people there, but hey...in the middle of the night if the dog needs to scoot outside, you're not wanting to get all done up and don't want to parade through the lobby in your pj's. ;) If you want food, there is no free breakfast here of any kind. But there is a brand new IHOP that just opened attached to the Hotel. Do you get a discount? NO. Do they do room service? No. But, it was handy anyhow. We got a 2 Q room and it came with a little fridge/mic/rangetop which is nice to have to make breakfast and snackies.

This location is just off the 1, super close to grocery stores and malls and parks, the Vedder River trail is within a few minutes drive and you can walk to the closest Tim Hortons. The YMCA is less than a mile away too.

Ok so the best part of the hotel is the management and staff. They were all great. Even though we expected more and usually stay in nicer places, the staff were all very friendly and that makes a huge difference. When we asked why the pool was like ice water, they were right on top of it and sent the maintenance guy and he fixed it. We travel all of the time for work and sometimes it's ok to do without all the bells and whistles if you have nice people behind the counter and a friendly smile in the morning.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ParksPix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeChilliwack, General Manager at Travelodge Chilliwack, responded to this review, July 8, 2013
Dear alaskaparks09,

Thank you for your review of your stay with us here at the Travelodge Chilliwack. We sincerely apologize for any inconvenience that you encountered at our hotel. Due to security reasons, side corridors are remained locked at all times unless there is an emergency. We ask our guests to access the hotel through main entrance in order to ensure a safe and comfortable environment for our guests.

We are very glad to hear that the services that our staffs provided meet your satisfaction. Your comfort and enjoyment are always our priority, and we strive to deliver the service and quality that our guests deserve. Thank you again for staying with us at the Travelodge Chilliwack and we hope to serve you again in the near future.

Regards,

Kevin Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camberley, United Kingdom
Level 4 Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 27, 2013

Glad it was only for one night. Reception area was very nice, room was dark and smelt damp & musty. Kitchenette was good, crockery and cooking pots and pans. Bed was comfy and pillows. Used the Hot Tub which we discovered was not working and the water was only tepid and no one to fix it until the following day.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeChilliwack, General Manager at Travelodge Chilliwack, responded to this review, July 8, 2013
Dear Heather C,

Thank you for taking the time to share your feedback on your recent stay with us. We are terribly sorry to hear that you did not have the most pleasant experience with us. I will definitely share your comments to my team, and we will prevent similar conditions moving forward.

At the Travelodge Chilliwack, we strive to always improve and ensure a positive experience for all of our guests. Thank you again for your review, and we hope to serve you again in the near future.

Best Regards,

Kevin Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 5 Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 2, 2013

We were a little apprehensive when the desk clerk was on the phone when we arrived. He continued to speak with that customerr for a further ten minutes without acknowledging our presence at all. However, check in was accomplished speedily once he was off the phone.
Rooms were clean and comfortable. Restaurant on site had gone out of business but apparently an "IHOP" will be taking its place shortly. There is a two burner convection stove top in the room with a small fridge. All cooking amenities are provided. This would be nice if a person planned on staying for a few days. Conviently located and there is a Tim Hortons just a couple of minutes walk up the street

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beverley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeChilliwack, General Manager at Travelodge Chilliwack, responded to this review, June 26, 2013
Dear halowings,

Thank you very much for sharing your experience with us at the TripAdvisor. I am glad to hear that you enjoyed your stay at the Travelodge Chilliwack. The IHOP restaurant has just recently opened and it offers wide varieties of dining options to our guests. Our Kitchenettes are always a guest favorite, and I am very happy that you enjoyed the amenities and utensils that you found in the room.

Once again, thank you for your review, and we look forward to accommodate you in the near future.

Best Regards,

Kevin Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delta, Canada
Level 5 Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 1, 2013

Stayed at the Travelodge for one night. We were pretty late arriving (gone 11:00 pm) and by that point, just really wanted to get into our room and sleep so it was a little disconcerting when we were allocated a room that when we entered had not been cleaned. I have to say it turned me off the place a little as you really don't need to be going into a room and seeing someone else's mess. I went back down to reception and then had to wait close to 20 minutes whilst another person was checking in before I could address this problem. I had also heard the guy take a phone call whilst I was standing there, advising the caller that they were fully booked so I was standing there wondering if I would have to wait for the room to be cleaned and what time me and my 12 year old daughter would be getting to bed. Anyhow, they assigned me a room which was out of commission due to on going problems with air conditioning and a broken stove top. He did go and check it to make sure it was clean before we walked in.... So by the time, we got into our room it was 11:45 pm and I was a tad frustrated and tired to say the least. Anyhow, the room itself was comfortable and did turn out to be clean and I found the bed to be comfortable - although by 11:45 pm, I think any bed would have done!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blebsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 26, 2013 via mobile

Nothing special but clean and easy to find. Friendly staff. Kitchenette well stocked with cooking utensils and pots and pans. Beds are comfy, more on the firm side. Restaurant closed during our visit.

Stayed May 2013, traveled as a couple
Helpful?
Thank Jill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travelodge Chilliwack

Property: Travelodge Chilliwack
Address: 45466 Yale Rd, Chilliwack, British Columbia V2R 3Z8, Canada
Phone Number:
Location: Canada > British Columbia > Chilliwack
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Chilliwack
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Travelodge Chilliwack 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Chilliwack Travel Lodge
Chilliwack Travelodge

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