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Comfort Inn
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Reviews (192)
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All reviewswafflesnorthern bccontinental breakfastthe breakfast arearoom was cleandog showlots of pillowsground floorwe've stayedfridge and microwavecottonwood mallcheck in was easyawesome staynice breakfastnext morningwould stay here againdesk staff
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Reviewed October 28, 2013 via mobile

Would not stay again and would not recommend. The hallways smelled like urine and the rooms were noisy, could hear everything in halls and other rooms, big gap between door and door jamb to hallway, looked as though it may have been broken into in past. Was chilly on room, turned up heat but it never warmed up past 67 degrees. Everything was old and not in good condition in general, pillows were terrible, lumpy. We had a pull out couch that the springs were coming right through. Definitely not worth what they are charging. On the plus side they did have a great continental breakfast and the front desk and cleaning staff were helpful and professional.

  • Stayed: October 2013
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Thank eSpiritt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager235, Manager at Comfort Inn, responded to this reviewResponded October 30, 2013

Hi eSpiritt

Thank you for taking the time to advise us of your unfortunate experience during your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We bought the Hotel on September 9, 2013 and are in the process of renovating the guest rooms, bathrooms, corridors/hallways, hotel front entrance and breakfast area.

Thank you for your kind comment regarding the service staff at our Hotel.

I hope that you will consider staying with us again in the future so that we can have another chance to provide you with a satisfying experience.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

An unexpected overnight stay... Although it was a break from the road, it surely was not even close to what it should have been for the price they charge!! We had to be moved from our first room. We were moved to about the middle of the hall... Noisy neighbors...Had the worst sleep, Also... We are very upset about the hotel taking 4 days to put the room deposit back on our credit card! One more thing travelers... If you drink the warm bottle of water in the room, expect to pay $3.00... We thought it was complimentary, as it well should have been... No fridge or microwave... Overall BAD experience! Will not be returning!!

  • Stayed: September 2013, traveled as a couple
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1  Thank 3Deb9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager235, Manager at Comfort Inn, responded to this reviewResponded October 30, 2013

Hi 3Deb9999

Thank you for taking the time to advise us of your unfortunate experience on your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We bought the Hotel on September 9, 2013 and are going to renovate the guest rooms, bathrooms, corridors, hotel front entrance and breakfast area.

I hope that you will consider staying with us again so that we can have another chance to provide you with a satisfying experience.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

Driving eastwards along Highway 1, this proved to be an ideal place to stop. It's good value , clean, comfortable, spacious and close to shops and dining options. We just needed a break from driving and this was perfect.
The receptionist was friendly and helpful......just as we have found wherever we have stayed in Canada.

Room Tip: Some traffic noise......if that bothers you , ask to be on the quieter side of the building. The upper floor may be less expensive that the ground floor.
  • Stayed: September 2013, traveled as a couple
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Thank OTG26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2013

As always we were greeted by very friendly and helpful staff. Rooms are clean and comfortable. Shopping and dining are within walking distance or only a short drive away. The complimentary breakfast is great if you want to grab a quick bite and be on your way. Thanks and see you again next time.

Room Tip: If you have mobility issues, choose the ground floor. If you need a fridge you need to let them know.
  • Stayed: August 2013, traveled on business
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Thank Corinne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013 via mobile

Jan and Joyce welcomed us so nicely. The room was spotless and the bed was heavenly. The breakfast was good and had healthy choices for us. We will return as we have done many times before. This location must have a wonderful Manager.

  • Stayed: September 2013
    • Value
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1  Thank Caroline J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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