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“Great example of customer service”

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BEST WESTERN PLUS Chemainus Inn
Ranked #1 of 2 Hotels in Chemainus
Certificate of Excellence
GreenLeadersBronze level
Stony Plain, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great example of customer service”
5 of 5 bubbles Reviewed September 25, 2012

Staying at the hotel was a great experience. Two of us shared the room and I slept on the pull out couch. Normally I don't sleep well the first few nights and I was concerned about the pullout but every night was a great sleep-the best I've had in a long time!
The service was great. The receptionists were very helpful. They looked into the bus schedule for us and discovered that we needed to prebook in order to have the bus stop in Chemainus. The Manager came along about 9pm after hosting the World Global Conference for the past 4 days and took the matter in hand. He arranged for staff to phone in the morning to book the bus. All of this was done with a smile and a willingness to help. They made me feel that my needs were their first priority - great service!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChemainusBC, General Manager at BEST WESTERN PLUS Chemainus Inn, responded to this review, September 26, 2012
It was a real pleasure for all of us!
Thank you very much for your great review,
we appreciate your online comments.
Lou R GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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543 reviews from our community

Traveler rating
    395
    124
    22
    2
    0
See reviews for
149
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Niagara Falls, Ontario, Canada
1 review
5 of 5 bubbles Reviewed September 23, 2012

This hotel was fantastic. We travelled across BC. Going from the island to the mainland in Surrey, up to Whistler. Out of all the places we stayed, including the Delta in Whistler, this hotel was by far the best one. The room was clean, a great price for what you get. Nice and close to Chemauinus as well as not too far from Duncan. The staff were incredible, helpful and friendly. You also get a fantastic continental breakfast which includes bacon, eggs, sausage, waffles, cereal, fresh fruit and more. I would go back in a heartbeat !

Room Tip: The corner suits are great. The balcony is a nice addition, the room has a separate bedroom with poc...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiffany M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChemainusBC, General Manager at BEST WESTERN PLUS Chemainus Inn, responded to this review, September 25, 2012
Awesome review and suggestions, thank you VERY VERY much!
Lou R GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sherbrooke
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed September 20, 2012

I had the pleasure of staying at the Best Western Plus for the 8th Global Mural Conference, from September 10 to 15, 2012. Being in hotels a lot for my work (and a hotel housekeeper/front desk manager in an another life), I can strongly recommand this venue. Well equipped and remarkably clean rooms with a large kitchen, stove top, microwave and fridge, heaven for the business clientele. And I say rooms, because the A/C in my room broke down one night and the very professionnal and friendly staff provided me with another room, free of charge, right away, without hesitation. They tended 2 rooms for 2 days, just to accomodate me. They were wonderful. The food from the free breakfast buffet was robust, varied, and very very good ! The Chemainus Best Western Plus is an A++ in my book ! Marie-Claude Dubois

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willmax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChemainusBC, General Manager at BEST WESTERN PLUS Chemainus Inn, responded to this review, September 22, 2012
Hi Marie-Claude Dubois
We very much appreciate your kind words and observations.
Yours in hospitality
Lou R GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
170 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 bubbles Reviewed August 14, 2012

Excellent location if going to the theatre which is a few minutes car ride away. The pool was a good place for us to cool off in the heatwave. The real benefit for us was the kitchen with dishwasher which allowed us to make our own breakfast (no oven, but excellent stovetop & fully equiped kitchen utensils). Unfortunately, we did have noisy neighbours one night and due to the layout of the bedroom our heads may as well have been in the corridor for what we could hear. Word to the wise, don't use your cell phone in hallway - everyone can hear!!

Breakfast was nothing special, just typical fruit, yoghurt, coffee buffet with pre-mixed scrambled eggs & bacon strips ....we made our own in the room!

Room Tip: If you don't have a pet ask for 2nd floor or higher
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank victoriafoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChemainusBestWestern, General Manager at BEST WESTERN PLUS Chemainus Inn, responded to this review, August 15, 2012
Thank you very much for taking the time to do a review related to your stay.
Very glad you enjoyed the suite which is our standard room.
Please know that we don't have any tolerance for noise after a certain time in
the evening, so sorry an other guests cell phone disturbed you.
Now I am not certain how to fuly understand the breakfast comment? Just add four juices,
belgian waffles, sausages, croissants, a melt, variety of muffins, fresh fruits, etc etc
to the typical offering. Lou R GM
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bc
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 10, 2012

We agree with most of the opinions and sentiments expressed about this property by others.
The standard room with queen -size bed is set apart in an alcove that provides privacy and noise abatement if another person shares the sofa bed.The 'kitchenette' was a pleasant surprise with a double electric stove-top,all necessary kitchenware provided, fridge and dishwasher.The room was nicely appointed with 2 TVs, comfortable bed and all(includng bathroom) very clean.
The breakfast buffet was varied for all tastes and menus and plentiful.We were on the fourth floor and the entire building was very quiet. Very good value for the room rate.

Room Tip: 4th fl.- no one above you.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BcOldsport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChemainusBC, General Manager at BEST WESTERN PLUS Chemainus Inn, responded to this review, August 11, 2012
Nice comment "Gem in the Rough" we appreciate it.!!
We hope to see you back soon and please don't hesitate to
tell more of your online community aboutour Inn.
Lou R GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parksville, Canada
Level Contributor
187 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed August 9, 2012

From the moment we entered the lobby of the Best Western Plus Chemainus Inn, my daughter and I knew we were going to have a good experience. The check in staff had our papers ready,told us what the hotel had to offer and gave us information about the theatre.
Our room was clean and had all we could want and more. I was delighted to find a small kettle; in many places you have to heat water for tea in the microwave.
The hotel appears to be quite new and it shows. Grout in the bathroom is not cracked, paint is fresh and everything looks well-tended.

The pool, hot tub and exercise room are spacious and welcoming.

The continental breakfast was very robust and offered a variety of tempting items, including gluten-free options.

Two thumbs up!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Islander280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChemainusBC, General Manager at BEST WESTERN PLUS Chemainus Inn, responded to this review, August 11, 2012
We cannot thank you enough and sure know that your experience is LIKE US.

We are so proud of our team for maintaining our 7 year old hotel on a day to day basis.

Thank you again and please realize it is not a continental but a full hot and cold buffet breakfast.
Lou R GM
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Stony Plain, Canada
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 5, 2012

We spent two nights here, Aug 3-4.

The hotel and parking lot were very clean and well kept. The front desk staff were polite and efficient.

Our room was a double queen, and was very nicely appointed. The room was clean and was modern.

The kids loved the pool. It was a good size, perfect for our kids (5 + 8). Facilities were once again spotless.

Breakfast was good, but seating in the breakfast area is at a premium.

The service here is excellent. Our first morning here, we awoke to a dead battery in our truck. Thanks to Penny at front desk and Ian the maintenance guy. We got a jump and were on our way in under 5 minutes.

We'll definitely be back, next time we stay in Chemainus!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChemainusBestWestern, General Manager at BEST WESTERN PLUS Chemainus Inn, responded to this review, August 6, 2012
We appreciate you calling us the Best Best Western and are very proud of our team.
Best Western Corporate is once again awarding us with aChampion award
during this Octobers BW Convention.
Lou R GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Chemainus Inn

Property: BEST WESTERN PLUS Chemainus Inn
Address: 9573 Chemainus Rd, Chemainus, British Columbia V0R 1K5 , Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Chemainus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Chemainus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Chemainus Inn 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
A top choice among Vancouver Island hotels, the Chemainus Inn is a Best Western Plus hotel with suite-style rooms, and both 4 Green Key and CAA/AAA 3-Diamond ratings. During your stay our friendly staff will do whatever they can to cater to your every need. We offer a complimentary hot buffet breakfast, high-speed internet, indoor pool, hot tub, exercise centre, and convenient parking, plus many other amenities designed to keep you comfortable. Best of all, we offer a wide variety of Vancouver Island hotel packages that allow you to save money and get the most out of your stay with us! ... more   less 
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Also Known As:
Best Western Plus Chemainus Hotel Chemainus
Best Western Chemainus
Chemainus Best Western

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