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“Appalling”

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Sandman Hotel Red Deer
Ranked #22 of 29 Hotels in Red Deer
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Appalling”
Reviewed October 18, 2013

My co-workers and I went up to Red Deer for a conference and stayed at the Sandman. We were very excited to spend time in the hot tub and relax, but when we got to the hot tub it was not very hot and the jets were not working. We talked to the front desk and told them that the jets were not working and they said they already knew, but it appeared that it was not a priority to them, nor were they letting guests know about it.

There was also miscommunication on the payment of the hotel and we got changed twice. They did take care of it and my credit card got reimbursed, but it was very inconvenient.

The hotel was also under construction and smelled terrible. When we walked into our room there was garbage on the dresser and the used soap from the last people was still in the shower. I now wonder if we even had clean sheets.

Needless to say I would never stay there again.

  • Stayed October 2013, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lomast17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerRedDeer, General Manager at Sandman Hotel Red Deer, responded to this review, November 7, 2013
Thank you for taking the time necessary to provide us with comments regarding your most recent stay. Although negative, your review is appreciated; it allows us to identify our short comings and gives us an opportunity to work towards the perfect guest experience. I am pleased to tell you, since your last stay we have ordered signage explaining how the hot tub jets control works and reviewed with our Guest Services Team. As for the cleanliness of your room, I have shared this review with our Executive Housekeeper and she will be addressing with her staff. We are proud winners of the AHLA Housekeeping Award 9 of the last 11 years, including 2012 and 2013, so we find it extremely disappointing and must apologize that your room did not meet our standards. I am glad to see that our Guest services Team was able to straighten out the mishap with your bill and sorry again for the inconvenience.
I am hopeful that you decide to give our hotel another chance so that you may share in our typical guest experience. Please contact me directly if you wish to discuss this further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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94 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Aldie
Level 4 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 16, 2013

Spent 2 nights there. When we checked in, there were buckets and towels on the floor in the lobby. Obviously there was some kind of leak. Renovations were being done in several rooms. The hallway on the first floor had an unpleasant smell. The AC/Heat in the room has to be switched on by a switch on the wall. Flat screen TV. Bathroom is miniscule. Clean but cramped room. Two enormous easy chairs plus table and desk and chair. Confortable bed but yucky spongy blanket and horrible bedspread. Get with it Sandman. That is so 70s. Front desk helpful but you have to go to 3rd floor to get water out of vending machine and you need a key card to get there. Found out on my way to Moxies next door that machine by pool has water. Overall, it serves a purpose to clientele coming from out yonder.

Stayed September 2013, traveled on business
Helpful?
Thank Marian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
Level 6 Contributor
212 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed August 18, 2013

We were in town visiting family and had brought our 5 1/2 month old puppy with us. We stayed for two nights and we were pleased with the staff and our room. Nice kitchenette and sitting area and the king sized bed was very comfortable. There is a small green space near the hotel perfect for taking the dog out to play and potty. Too bad other pet owners before us didn't see the value in cleaning up after their pets. Hate it when good pets have bad owners! We would definitely stay here again.

Room Tip: We were on the ground floor facing the parking lot. We were worried it would be loud but it seems to...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melody P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 18, 2013

We stayed at the Sandman Red Deer for three days August 9th - 12th, 2013. The hotel was great with all parts of the property were great, the staff was exceptional but the property was being renovated and we did not have water for two of three nights. Again the staff did every possible to make the stay bearable, but the property SHOULD NOT have been open during this renovation. When you stay at a hotel, two things are expected.........a bed and a shower. One of these was missing on this visit.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank frogandgator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Red Deer hotels

Richmond,BC
Level 5 Contributor
64 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 24, 2013

My husband and I stayed at this hotel while in Red Deer for a wedding. The room was clean and the bed was very comfortable. The lighting in the bathroom was very dim and it was a little difficult putting on make up, but it was clean. There are lots of restaurants in close proximity. The staff at the front desk were great, very friendly and helpful. I felt that the hotel was a very good value for the price.

Room Tip: Ask for one of the updated rooms.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LBSRichmond_BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort McMurray, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 13, 2013

Warm swimming pool.Excellent!
Moxies restaurant in the site!
Professional and Warm front desk and maid services.
Pet friendly Hotel!
Old style decoration room.
Old style bathroom.
Clean and lots of sunshine!

The hotel is up dated but good value for the amount of conveniences.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Level 5 Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 18, 2013

I was expecting better. There was no hot water in the morning and the rooms were just okay. It was very awkward to get into the hotel parking lot. The staff was very friendly though. I felt I could have paid less money and still gotten the same experience!

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bootsnbeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerRedDeer, General Manager at Sandman Hotel Red Deer, responded to this review, May 11, 2013
Thank you for taking the time to provide us with feedback relating to your stay with us. I will pass your positive comments along to our Guest Services Team as I know they will appreciate it. I apologize for the difficulties you encountered during your stay. We are currently undergoing renovations to all of our guest rooms. I hope you stay here again so you can enjoy our renovated product.
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Additional Information about Sandman Hotel Red Deer

Property: Sandman Hotel Red Deer
Address: 2818 50 Ave, Red Deer, Alberta T4R 1M4, Canada
Location: Canada > Alberta > Red Deer
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 29 Hotels in Red Deer
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sandman Hotel Red Deer 3*
Number of rooms: 143
Official Description (provided by the hotel):
Nestled between Edmonton and Calgary, Red Deer is the perfect balance of beautiful natural surroundings, modern conveniences, and rustic ease. Sandman Hotel Red Deer is a great choice for any occasion. ... more   less 
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Also Known As:
Sandman Red Deer
Sandman Hotel Red Deer Alberta

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