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“An Okay Place for a Seminar - Great Service”

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Holiday Inn Hotel & Suites Red Deer South
Ranked #4 of 29 Hotels in Red Deer
Calgary, Canada
Level 6 Contributor
451 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
“An Okay Place for a Seminar - Great Service”
Reviewed October 23, 2013

I was at this hotel for a seminar. The food and environment were okay. Parking was a nightmare as there is very little space for hotel guests and people attending functions at the hotel. Be sure not to park in the business lots close by as they are ready and willing to ticket anyone who is not at their business (motorhome business and Harley Davidson shop). What set this hotel apart was the management's willingness to make a situation right. Many of the attendees were ticketed because they parked in those businesses lots (within the first couple of hours of the seminar - I think they were just waiting to call the bylaw officers!). The hotel management paid all the tickets since they did not have enough parking. That was going above and beyond. I am always amazed when businesses step up and correct mistakes. This says a lot about the management of this hotel and their attitude towards customer service.

  • Stayed October 2013, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank PsychRN12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suranga K, Front Office Manager at Holiday Inn Hotel & Suites Red Deer South, responded to this review, October 25, 2013
Dear PsychRN12,

Thank you for taking the time to write this review. We are very pleased our team could go the extra mile for you and exceed expectations. We will be sure to pass along your great review. Please come back again soon as we are always striving to give the best customer service possible.

Sincerely,
Keerthi Suranga
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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349 reviews from our community

Traveler rating
    275
    63
    5
    1
    5
See reviews for
74
39
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • Any
English first
alberta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 11, 2013

I was at a meeting at the i hotel in red deer and the service was amazing , this is not the first meeting i have been to there and always a good clean warm atmosphere and great service. The food is always good whether it be breakfast or lunch in the boardrooms.

  • Stayed October 2013, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank iamwonderwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
1 review
Reviewed October 1, 2013

Great newer facility that has all the amenities, including a high end restaurant.
Manager is a hard working and often takes time to get know guests, or solve problems himself instead of delegate.
Pool
Gym
Slide
Hot tub
All types of of rooms to fit your need or budget

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Allan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suranga K, Manager at Holiday Inn Hotel & Suites Red Deer South, responded to this review, October 2, 2013
Dear Allan P,

We appreciate the great review. I will pass along your kind words to our manager. Thanks for letting us know we could accommodate all of your special needs and requirements. Hope you come back and stay with us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keller, Texas
Level 4 Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 30, 2013 via mobile

This hotel is fairly new, clean, and staff are very friendly and helpful. The rooms are quite large, however the beds are a bit too firm. The restaurant is nice for a quick meals or just a relaxing drink. The location is at the South end of Red Deer, but nothing is very far away. Would stay there again.

Stayed September 2013, traveled on business
Helpful?
1 Thank carol j s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suranga K, Front Office Manager at Holiday Inn Hotel & Suites Red Deer South, responded to this review, October 2, 2013
Dear Carol S

Thank you for the review. We are glad you enjoyed your stay at our hotel as well as the Boulevard Restaurant & Lounge. We will pass along your kind word to our team!. Hope to have you back soon!

Kind regards,

Keerthi Suranga
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
China
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 28, 2013

I would say that the hotel, for the most part was satisfactory, but too expensive. I stayed in a suite for one month and had good service. The lady who looked after my housekeeping needs was friendly and met my needs. I was not offered a breakfast with my room, which would have made the price more realistic in comparison to other hotels. I had internet with my room, but on weekends the wifi was slow. I chose the broadband connection and had no problems. I did not use the pool area or the spa, but observed others enjoying it often.
One of the reasons I chose this hotel was because it was fairly new and appeared clean. My room had a full fridge and very small kitchen area with a microwave to cook or warm up meals.
The hotels location is found on the south end of the city near the main highway heading north and south, making it convenient for those traveling in and out of the city. It is not close to downtown or shopping areas so having a car is a must for this location.
My review may have been better if I had other hotels to compare with in Canada. I normally stay in hotels in other countries and found that this hotel was not up to the standards of hotels of the same price in other places. Perhaps if I'd stayed in other places in and around Alberta I'd have found this one to be of a higher standard. I just felt that for a long term stay with a "discount" it was still too expensive in comparison.
I would, however, recommend this hotel as a short term stay and would be a great place for a family stay for a weekend or holiday event.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fmsnchina1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suranga K, Front Office Manager at Holiday Inn Hotel & Suites Red Deer South, responded to this review, October 2, 2013
Dear fmsnchina1

We appreciate you taking the time to write this review. Your feedback has been passed on to upper management. We do hope to have you come back again to change your experience.

Best regards,

Keerthi Suranga
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 12, 2013

We arrived late in the evening as an unplanned emergency stay over and we were very impressed with the accommodations and the customer service!
The food in the restaurant was delicious. The pool and hot tub were most enjoyable.
The front desk people we amazing. Very polite, accommodating and helpful.
We would most definitely stay here again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharcand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suranga K, Front Office Manager at Holiday Inn Hotel & Suites Red Deer South, responded to this review, September 13, 2013
Dear Sharcand,

Thanks for your review. We are so happy you enjoyed your stay and we could accommodate your needs. I will be sure to let our team members know what a great job they are doing as well as Chef Emmanuel David with regards to his delicious food. We hope to see you again very soon!

Warm regards,

Keerthi Suranga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 10, 2013

I have stayed at this hotel on a regular basis,they strive yo provide my regular room even on short notice-excellent customer service, very friendly .The restaurant is very good with good service and excellent food. The amenities are overall very good

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PlatoDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suranga K, Front Office Manager at Holiday Inn Hotel & Suites Red Deer South, responded to this review, September 13, 2013
Dear PlatoDan,

Thank you for the review, we appreciate you taking the time. We are glad to have you as a regular customer! We always try to accommodate our customers to the best of our ability. Hope to see you again very soon.

Regards,

Keerthi Suranga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Red Deer South

Property: Holiday Inn Hotel & Suites Red Deer South
Address: 33 Petrolia Dr | Gasoline Alley, Red Deer, Alberta T4E 1B3, Canada
Phone Number:
Location: Canada > Alberta > Red Deer
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Red Deer
#2 Family Hotel in Red Deer
#3 Romantic Hotel in Red Deer
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites Red Deer South 3*
Number of rooms: 114
Official Description (provided by the hotel):
Welcome Welcome to the Holiday Inn Hotel and Suites Red Deer South, Alberta, Canada. Conveniently located directly between Calgary and Edmonton, Red Deer combines the convenience of urban amenities with the quaintness of a rural life. When in Red Deer don't miss Heritage Ranch, Discovery Canyon, Canyon Ski Hill, Bower Ponds, and the many more exciting parks and attractions that are sure to entertain. The interesting architecture of St. Mary's Church and beautiful Waskasoo Park round off this list. Red Deer is located within a half an hour of three lakes of note, Sylvan Lake, Gull Lake, and Pine Lake. These lakes offer excellent boating opportunities and are often bustling with activity during the warm summer months. Red Deer and the surrounding area are also home to a myriad of local shops, restaurants and cafes, which all add to the personality of the area. The Holiday Inn Hotel and Suites Red Deer South is located at the south end of the city in "Gasoline Alley", a popular stop for passers-through, loaded with restaurants, cafes and pubs. We're also within walking distance to the Galaxy Cinemas, Westerner Grounds and less than 10 minutes from the downtown area and only five minutes from the Red Deer Regional Airport. ... more   less 
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Also Known As:
Holiday Inn Hotel & Suites Red Deer South Alberta

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