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“Worst hospitality and customer service I have ever had” 1 of 5 bubbles
Review of Ramada Red Deer Hotel and Suites

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Ramada Red Deer Hotel and Suites
Ranked #14 of 29 Hotels in Red Deer
1 review
“Worst hospitality and customer service I have ever had”
1 of 5 bubbles Reviewed March 24, 2013

I checked in at the ramada Red deer march 13 leaving a cash deposit of $200 as soon as I got to the room #422 I found a pair of dirty black men's socks in the sheets of the bed near the pillows, I immediately came down to the front desk to complain they said they would compensate me for upon checkout. Upon returning back to my room i found an empty toilet paper roll and no tissue paper at all, the maid had done a poor job of cleaning it was as if they has just checked me into a room that was occupied without being cleaned first. The following morning they refused to give me a late check out of 1 o'clock which is regular late check out at ramada hotels I left at 12pm. The front desk manager Deanna Shaw than told me the room smelt of smoke which is impossible I am a non smoker as to why I booked a non smoking room, as the hotel does also offer smoking rooms but I clearly had booked non smoking because I am not a smoker. After waiting fifteen minutes finally the front desk manager had the general manager Vimal Pillay on the phone to speak to me, he then informed me I would not be receiving my two hundred dollar deposit back and that they would no longer be compensating me for the filthy socks in my bed. I will never stay here again

  • Stayed March 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Kaylababey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vimal P, General Manager at Ramada Red Deer Hotel and Suites, responded to this review, March 26, 2013
Ramada Inn & Suites Red Deer stands by its decision not to offer you a discount or a refund for the extra charged for smoking in our guest room. The room you rented was clean and vacant the night before. This room was checked twice; once by the room attendant supervisor (Friday after check-out) and again in the morning (Saturday) by the executive housekeeper. Every vacant room at my property is checked each morning for operational reasons. In addition, we have white sheets on all our beds and therefore two of my senior staff missing “the pair of black socks” on top of the bed is next to impossible. At the time of check-out, your room was checked by three different employees of the hotel and each claimed this reeked of smoke (and some). I even suggested to you to have the RCMP called to verify this. You ignored my suggestion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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260 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Edmonton, Canada
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

I had occasion to stay at the Ramada Inn and Suites in Red Deer this week for business, and as always, good service, good room, a decent continental breakfast. This is my "go to " place when I stay in Red Deer. Beds are comfortable and rooms are spacious.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cacmab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Red Deer Hotel and Suites

Property: Ramada Red Deer Hotel and Suites
Address: 6853 66 Street, Red Deer, Alberta T4P3T5, Canada
Phone Number:
Location: Canada > Alberta > Red Deer
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool
Hotel Style:
#8 Business Hotel in Red Deer
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Red Deer Hotel and Suites 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Service Plus Red Deer
Ramada Red Deer Hotel And Suites Alberta

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