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“Reservation New Years Eve”
Review of Earls

Earls
Ranked #23 of 194 Restaurants in Medicine Hat
Price range: $7 - $26
Cuisines: American, Bar, Canadian
More restaurant details
Restaurant details
Good for: Large groups, Business meetings, Bar scene, Kids, Families with children
Dining options: Late Night, Lunch, Dinner, Accepts American Express, Accepts Mastercard, Accepts Visa, Delivery, Digital Payments, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Street Parking, Takeout, Television, Waitstaff, Wheelchair Accessible, Wine and Beer
Medicine Hat, Canada
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Reservation New Years Eve”
Reviewed January 1, 2013

My husband and I , with one other person, made a reservation for 5pm New Years Eve. The person we spoke to earlier said at that time of evening they would have no problem accommodating us. When we arrived we were told..no way ..we are to booked up. At that time there were very few people in the restaurant and three staff members were standing there telling us they were too busy. Unfortunately I have had similar experience with poor service there before and am now just going to save those gift cards I got for Earls and use them when I go to another city. Never ever do I want to set foot in the one in Medicine Hat again.

  • Visited December 2012
    • Service
Helpful?
1 Thank sullylees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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126 reviews from our community

Visitor rating
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    43
    18
    14
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
Medicine Hat, Canada
Level Contributor
75 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“decent food but service at times slow.”
Reviewed December 18, 2012

I go there a fair bit and usually good service and food. Last time I went with a friend for just a drink and snack and literally was two hours and sat with first beers empty for well over ten minutesbefore someone came by and asked if we wanted another and when second beer was done waited ten minutes for tab and then another good ten minutes for her to bring the machine to use credit card so we actually went to the til t pay our tab. It was not a busy day at all as we were ther around three in the afternoon. Usually it is better but maybe overpriced.

Visited November 2012
Helpful?
Thank bill555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redcliff, Canada
Level Contributor
128 reviews
89 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“What on earth happened here?”
Reviewed October 27, 2012 via mobile

I am a big fan of this chain and with frequent business and pleasure trips to Calgary we never miss a couple dinners at Earls down town.
Last week 11 of us went here in the Hat and the place was 3/4 empty and it took forever to get our food and several of us had the Hunan Kung Pow. The 1 guy that asked for no peanuts got peanuts and the rest of us didn't! I had 3 pieces of chicken and raw carrots, another the noodles ice cold (no exaggeration) and another got 2 prawns...the waitress was real nice but add the poor food, long wait and chairs that look like they came from a garage sale you have what appears to be an owner that might as well walk away and let somebody in that has heart and gives a damn about customers and quality!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank bchrist1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medicine Hat, Canada
Level Contributor
3 reviews
3 restaurant reviews
“Lack of Customer Service”
Reviewed October 19, 2012

I went for a friend's birthday. There was about 8 of us in the group. We asked how long the wait would be for a table and were told about 15 minutes. We put a name on the list and went to stand outside for a few minutes. We were outside for about 5 minutes and went back in as it was too cold outside. A half hour passed and we still did not have a table. I went to ask the hostess how long she thought it would be. She told us that she didn't have us on the list. We were the only people in the front of the restuarant and were there for the past half hour. I am not sure why she didn't ask one of us for a name or if she could help us. We then asked for a manager. A young guy comes out and said that he would get a table for us right away. Another 20 minutes pass and we have not heard from the manager and still no table. I waited for 10 more minutes before leaving. The rest of the group stayed and got a table 10 minutes after I left. It took an hour and 10 minutes to get a table! We weren't even offered a drink while we waited. There was no apology from either the hostess or the manager and no discounts or "freebies". I will not be going back to Earls.

Visited February 2012
Helpful?
Thank V J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medicine Hat, Canada
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Good Food”
Reviewed September 12, 2012

the atmosphere is nice, food is always good, wait staff could be more attentive but have never had an issue with the food etc. Always decent.

Visited September 2012
Helpful?
Thank Tammy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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