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“Would not recommend this hotel!!”

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Comfort Inn & Suites Medicine Hat
Ranked #4 of 19 Hotels in Medicine Hat
Certificate of Excellence
Calgary, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Would not recommend this hotel!!”
Reviewed May 26, 2012

Front desk staff was very unprofessional and immuture. Our non smoking room smelled like strong cigarette smoke but front desk guaranteed us it was not smoked in. When we opened the curtains the one side of our curtain fell right off the wall. We were not allowed to use the breakfast area in the evening because they didn't want to clean it. We were planning on cleaning up after ourselves. Just not a great experience.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Newfiegirl75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review, June 22, 2012
Thank you for taking the time to provide us with your feedback on your stay with the Comfort Inn & Suites, Medicine Hat. As an award winning property, we strive for success and are disappointed to learn that your stay was not to your satisfaction. Our staff strive to provide the best service possible and the treatment that you received is not typical of our service. It is unfortunate that your room was located on the smoking floor, however we do take every measure possible to keep our non smoking guests comfortable. We do welcome our guests to sit and enjoy our breakfast room in the evening to enjoy coffee with friends and family. Again, we were are sorry to hear that your stay was not to your satisfaction and hope that you will give us another chance if you are ever in the area.

Comfort Inn & Suites
Staff and Management.
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363 reviews from our community

Traveler rating
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    36
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    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
calgary, alberta
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 9, 2012

We have stayed at this hotel a number of times as a stop over between trips from Calgary to the Temple Gardens Mineral Spa Hotel in Moose Jaw, SK. The last time was in May of 2011 and we will be staying there again in May 2012. In May 2011 we were stranded for a few days due to a late season snow storm. Staff was very accommodating. Good location just off the highway with a Perkins Restaurant in the same area perhaps a two minute walk. Also close to other restaurants and across from a shopping mall. Always clean and well run, small pool area likewise clean and inviting, along with hot tub. Free continental breakfast with some hot items. Very good value.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank james19501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review, June 22, 2012
Thank you for your comments. We are pleased to hear that you enjoyed your stay with us. We are lucky to have many ammenties surrounding the hotel and look forward to seeing you again!

Comfort Inn & Suites
Staff and Management
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Halifax, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 16, 2012

Stayed here one night on my way to Lethbridge. Single room on second floor was clean but could use an update....looking a bit tired and the air in the room was very stale and window had a block that only allowed it to open about 2 inches so turned on air conditioner to get the air circulating. Elevator was available-there was a very strong chlorine smell that hits you as soon as you walk in the front door into the lobby. Staff was very friendly and helpful but agree with previous comment that it would be nice to see some type of uniform on staff instead of street clothes. Fridge and microwave in room and Tim Hortons shares parking lot with hotel so very convenient as well as being very close to Medicine Hat Mall. Nice LG flat screen tv, luggage rack, iron & board in room. Pillows are small squares...not sure why...the single room I had had no closet but 3 large hooks on wall with hangers so that was fine. Hallway lighting is a bit dark but fine. Didn't have free breakfast so can't comment on that. Room was reletatively quiet. Lots of parking. Paid $89.99+ tax on Choice Hotels website. Overall good for one night passing through.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Leah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review, March 21, 2012
Thank you for your response. As a Platinum Award Winning property we strive for excellence in everything that we do and are pleased to hear that your stay was enjoyable. We look forward to seeing you again. Comfort Inn & Suite Staff and Management.
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Regina
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 3, 2012

Stayed at this hotel overnight while travelling through Medicine Hat. This Hotel is located just off the highway and is adjacent to a shopping mall. Found the room to be clean and comfortable. The downside (as is the case with many hotel rooms) is that there was a full length mirror in the room with no light anywhere in sight. In order to use the light in the bathroom to shave or apply makeup, one had to turn on the "brighter" light which turned on the the loud vent fan at the same time. Compared to other hotels in the area, this location is reasonably priced.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elekat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review, March 21, 2012
Thank you for review. We are always happy to receive feedback from our guests. We hope to see you soon. Best Regards, Staff & Management Comfort Inn & Suites, Medicine Hat
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Red Deer, Canada
1 review
Reviewed February 22, 2012

I stayed just one night on Febuary 19, 2012 and was my first stay at this Comfort Inn. Very nicely upgraded rooms. The first room I was given was very nice and just what I wanted. However, as the night when on there was a sound of a fan motor resonating from the electrical room next to mine that eventually became annoying. I went to the front desk clerk. She was very friendly. We then check it out to learn it couldn't be resolved. She then returned with new keys to a new room upgraded with a bigger bed. Very nice as well. However, shortly there after I noticed a small but very important detail that had been overlooked in this room so I called the desk clerk. Her answer..."I'll be right there with another set of new keys." She came to the room, appoligized again for my inconvenience then handed the keys to a room with a Jacuzzi, fireplace, and balcony. The jacuzzi was just what I needed! Not to mention a reduction in the rate when I checked out. The continental breakfast had variety and hot choices with a very friendly and helpful gal that oversaw the operation. I will definately recomend this hotel to others and will stay there again.

  • Stayed February 2012, traveled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank GarthD_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review, March 21, 2012
Thank you for your feeback. We are happy to hear that you enjoyed your stay with us, even after having to move rooms. We look foward to seeing you again. Best Regards, Staff and Management Comfort Inn & Suites, Medicine Hat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
130 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed February 20, 2012

Well, its tough to do any better for 110$ on Expedia. Staff very attentive and kind. The room is well equipped, LG TV mounted on the wall. The continental breakfast has hot food and the awesome pancake maker with 2 kind of dough you can choose. The washroom is high end. The down side is the long narrow hallway between the entry door and the room. The bed box spring was also noisy but the mattress was comfortable.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bretonsimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review, February 23, 2012
Thank you for your comments. As an Award Winning property we strive to look after our guests in as many ways possible, and are happy to hear that you enjoyed your stay. We hope to see you soon!
Comfort Inn & Suites Staff and Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooks AB
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 9, 2012

We checked into this hotel on Jan 7th 2012. It was just my husband and myself. The first room we were given stunk with cigarette smoke. Since we are both non-smokers and cant stand the smell of it we knew we would not be able to sleep in the room. I went to the front desk and the lady on duty was very polite friendly and understanding. She said the room had been previously converted from smoking to non-smoking. Without me asking she put us in another room right away without any complaint what so ever. We got upgraded to a bigger room with a king sized bed. The room was very clean and well kept. The bed was quite comfortable but the pillows were small. The bathroom was very big enough that it was very easy for us both to get ready to go out. The hotel is back on to the mall and Tim Horton`s and Wendy`s are in the same parking lot which i think is very convenient. we booked thorugh expedia so got the room for $116.00 with tax. I definitely would stay there again.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mandalynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review, February 23, 2012
Thank you for your feeback. We are happy to hear that you enjoyed your stay with us, even after having to move rooms. We look foward to seeing you again. Best Regards, Staff and Management Comfort Inn & Suites, Medicine Hat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Medicine Hat

Property: Comfort Inn & Suites Medicine Hat
Address: 2317 Trans Canada Way SE, Medicine Hat, Alberta T1B 4E9, Canada
Phone Number:
Location: Canada > Alberta > Medicine Hat
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 19 Hotels in Medicine Hat
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Medicine Hat 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Breathe Easy on our 100 percent smoke free environment. We invite business travelers, family vacationers, pet lovers, and couples seeking a different lodging at our fresh and modern look Medicine Hat, Alberta hotel. Guests enjoy the 100 tastefully design and super clean guest rooms, newly expanded breakfast area that serves an amazing hot breakfast, an abundance of amenities including 24 hours lobby coffee service, free local calls and free wireless high-speed fiber optic internet access. After a good work out on our Fitness room, guest can also relax on our indoor hot tub and upgraded swimming pool. Business travelers, enjoy our hotel's business center, containing 2 computers, printer and scanner with Internet access, meeting rooms capable of handling up to 40 people, copy and fax services. All guest rooms are equipped with new and environmentally friendly air conditioned, cable television, fridge, microwave and coffee maker. Whether business or pleasure brings you to the area, the Comfort Inn & Suites hotel is the perfect place to stay on your next trip to Medicine Hat. We look forward to serve you and experience the true meaning of hospitality. ... more   less 
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Also Known As:
Comfort Hotel Medicine Hat
Comfort Inn And Suites
Comfort Inn Medicine Hat
Medicine Hat Comfort Inn
Comfort Inn & Suites Medicine Hat Alberta

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