great hotel, wonderful staff, very clean and bright. Pool was good the nieces and nephews had a great time- althought the staff could have been a little more attentive with the towles (make sure you check before you enter the pool). breakfast is great- cookies were wonderful- coffee and tea all day was a great touch...as well as the playground for the kids!
worst part of the stay was I had internet when I arrived at the hotel- however the next morning I did not- I called the front desk and was told that I had to call the 1888 number- this is not something a guest should have to do- I know how to operate my computer- I should not have to sit with tech support to figure out the internet modum needed to be reset -I called around 9am- to make matters worse I called around 2pm again becuase it was still not fixed-he could not help me because a level 2 tech had to call the hotel persons to walk them through reseting it- according to the person I spoke to) the second guy I spoke to was very unprofessional, rude and condecending.
the hotel is a wonderful place- wonderful staff- its too bad that they have this company dealing with their internet- again as a guest I should not have to deal with hotel connection issues- and yes it was a saturday but people still have to work I did not appreciate having no internet from 9am-4pm! I feel that the hotel would benefit from addressing the service issues from this company as it reflects very poorly on them- and if I had to deal with them again- I would choose to stay elsewhere.
however, great stay otherwise....just get a room away from the elevators.
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- Also Known As:
- Days Inn - Medicine Hat Hotel Medicine Hat
- Medicine Hat Days Inn
- Days Inn Medicine Hat Alberta