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“Staff was nice”

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Travelodge Hotel Medicine Hat
Ranked #14 of 19 Hotels in Medicine Hat
Reviewed March 4, 2014 via mobile

We just needed a place to lay our heads for the night and we weren't expecting much (as I had read other reviews). The lobby was nicely decorated and the staff was very friendly. The room we had faced the parking lot in the first floor which was nice and convenient to drag our bags in. At first we thought, 'this isn't so bad' a bit cold and dated but we cranked up the heat and went to grab dinner at a local pizzeria to bring back. By this time it's closer to 10:30 pm and our room still has a chill. We didn't bother calling to switch rooms as it was late and I thought maybe the heat just took time. Nope all night I was freezing. I noticed when I woke up that the door that takes us outside was not sealed and you could see light all around it (that's clearly why it was so cold). The windows were old and were likely another culprit. The bathroom was dated, which we generally don't care if it's clean, but the faucet was ancient and rusty. The hotel is apparently under construction, so I can understand issues here and there but so many issues (close the door and the whole place shakes, construction dust on the counter, mildew in the bathroom, there was no toilet paper holder!!!). This hotel appears to have potential and I hope that they can get it right. The pros are they have a pool, breakfast, flat screen tv and friendly staff.

Stayed: March 2014, traveled as a couple
Thank Sheldonjenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marsha09786, General Manager at Travelodge Hotel Medicine Hat, responded to this reviewResponded March 21, 2014

Thank you for your comments on your stay with us, we are doing renavations in the hotel
and yes I do have the best staff. I hope that you can come back and stay with us.

Marsha Perchaluk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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243 - 249 of 317 reviews

Reviewed February 14, 2014

We really enjoyed our stay! The hotel is out dated but clean and comfortable. The beds were great, very comfortable. The staff was friendly and helpful. It's right off the highway and easy to get to. Value for the price! Plan on staying here again!

  • Stayed: February 2014
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1  Thank Lacey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marsha09786, General Manager at Travelodge Hotel Medicine Hat, responded to this reviewResponded February 17, 2014

Thank you for comments on the hotel .I like to hear your stay was good .please come back and stay with us again

Marsha Perchaluk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Travelodge
Thank Kathryn P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Marsha09786, General Manager at Travelodge Hotel Medicine Hat, responded to this reviewResponded February 17, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 21, 2014

The room itself was great for our purpose. The pool and slide were good but lacking in towels. GOOD

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Travelodge
1  Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marsha09786, General Manager at Travelodge Hotel Medicine Hat, responded to this reviewResponded February 17, 2014

Thanks for the comments about your stay with us , We are alwas looking to improve our hotel so with each and every comment it helps. We are doing some Renos @ this time please come and stay with us again

Marsha Perchaluk

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Reviewed January 21, 2014

There are always so many bad reviews when it comes to hotels. The littlest thing seems to make an entire experience bad for some people. Things happen and I would like to add my 2 cents to the review page for the Travelodge. The girls at the front desk are incredibly helpful. Helen is always easy to talk to and is willing to find an answer for your questions.
The maintenance man is on top of things, when he is told about them. A lot of guests check in and out of hotels without telling the front desk about small maintenance issues. They aren't mind readers folks, you should let them know, even if it didn't matter so much to you, it will matter to the next guest.
They appear to have been doing renovations for a while? Have you seen how many wings and different sections this hotel has? Of course it's going to take a while. And they are doing it right when they get it done. I've stayed in an older room and a more renovated room. I was comfortable in both. Some of the rooms are huge and they just installed brand new granite sinks, which are beautiful. This hotel seems old, so it's going to need a lot of TLC, but the people who work here seem to believe in it.
The pool seems to be a hit for the kids and sometimes it's noisy due to teams. That isn't the front desk fault. It isn't their kids. If you're looking for a good rate and want to be close to the highway, this is a great hotel for you. Give it a chance, appreciate the small things, because good customer service is not always what you will get a 4 star hotel, but you will get it here.

Room Tip: I've noticed that there is a room where the windows look inside the pool area. You may want to m...
See more room tips
  • Stayed: January 2014, traveled on business
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1  Thank dlburt08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marsha09786, General Manager at Travelodge Hotel Medicine Hat, responded to this reviewResponded February 17, 2014

Thank you for your commnets, we are in the mist of renavations for all the rooms @ this time.
please come back and visit us again


Marsha perchaluk

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Reviewed January 12, 2014 via mobile

For the price that they charge for this hotel I have stayed at much better...the first thing I noticed was a large roll in the carpet all the way along the room...so severe you could have actually tripped on it...I was afraid to sit on the hideabed for fear I wouldn't be able to get back out so I ended up sitting on the uncomfortable kitchen chairs. The dresser microwave and fridge looked as though they had been tossed into the room as an after thought...the handles on the dresser were broken and the microwave sat on top of the fridge. The carpet in front of the bathroom was all bleached out in spots so looked very dirty. Needless to say I didnt feel like it was a nice getaway. The one thing I can compliment is that the bed was very comfortable and we did have a nice sleep....only to wake up in the morning and find out we had to walk an unrealistic ways from the lobby to have the continental breakfast which consisted of cereal yogurt and bagels or muffins...and the yogurt was almost warm...not impressed. Sorry I will not stay here again. When I pay good money I want somethigg special...otherwise I could just stay at home:(...oh yes and don't expect handicap accessible..there are a lot of stairs in this place and for someone with bad knees it was torture:(

Stayed: January 2014, traveled as a couple
1  Thank soursien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marsha09786, General Manager at Travelodge Hotel Medicine Hat, responded to this reviewResponded January 14, 2014

Thank you for your comments on our hotel , we are doing renavations to hotel at this time to improve our rooms and and bring them up to date . We hope to see you again


Thank you


Marsha Perchaluk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

The dining room and lounge close far too early. Considering that we were there with a hockey team they weren't overly concerned when it got a little noisy at times.

  • Stayed: December 2013, traveled with friends
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Review collected in partnership with Travelodge
Thank Jeff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marsha09786, General Manager at Travelodge Hotel Medicine Hat, responded to this reviewResponded January 14, 2014

Thank you for your comments about the Dinning room and lounge . We try to meet all the guests needs. I hope to see you again.

Marsha Perchaluk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Hotel Medicine Hat

Address: 1100 Redcliff Dr SW | Alberta, Medicine Hat, Alberta T1A 5E5, Canada
Location: Canada > Alberta > Medicine Hat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #14 of 19 Hotels in Medicine Hat
Price Range: $61 - $83 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Travelodge Hotel Medicine Hat 2*
Number of rooms: 85
Official Description (provided by the hotel):
At the Travelodge Hotel Medicine Hat you will find all 85 of our guest rooms to be clean, confortable and easy on your wallet. We have many amenities to ensure you feel like you are at your "home away from home". From our indoor waterpark with waterslide, hot tub and kiddies wading pool to our buffet breakfast or our extensive menu in the lounge there is something for everyone. We are suited for all your travel requirements from business to teams or just for that special weekend getaway. Our breakfast room serves a flavorful Hot Full Breakfast Buffet daily from 6:30 am to 10:00. Come and relax in the our wonderful lounge, Bar 403 with its amazing patio. Great food, great staff, great patio and great fun. ... more   less 
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Also Known As:
Travel Lodge Medicine Hat
Travelodge Medicine Hat
Medicine Hat Travelodge
Medicine Hat Travel Lodge
Travelodge Hotel Medicine Hat Alberta

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