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Medicine Hat Lodge Resort, Casino & Spa
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Reviews (662)
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Reviewed February 3, 2014

I have stayed here before however that was several years ago. When we made an online reservation for 5, we had assumed we were getting two beds and a pull out couch. Wrong! We had two beds, but no bed for our 5th member of the family. We called and asked for a cot, we were told it was an additional $10 charge. Immediately proceeding this the young lady at the desk asked if we were still interested and I said that my daughter can't sleep on the floor so yes we needed it! The lady said ok and hung up. A few hours had passed, no cot. We called a second time, the person on the phone was quite rude, said we would get it by 9pm and again hung up! Seriously?! No one knows customer service around here! We had to call again as we didn't have enough towels and how 5 people can share a small shampoo and conditioner bottle is beyond my comprehension. We received two extra towels and no other toiletries... Needless to say we won't be staying here again. On a positive note, breakfast was good!

  • Stayed: February 2014, traveled with family
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1  Thank LMC553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014

Stayed on business one night, was originally in a regular room but got upgraded into a suite which was very nice. Room was clean and well appointed. Staff was extremely helpful and friendly.
Had the seafood special ( tuesday night's) in their restaurant which was delicious !
Was a quick trip but a good experience ! Will stay there again.

Stayed: December 2013, traveled on business
1  Thank Myles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014 via mobile

Stayed there five years ago, and was given a room poolside that had someone using it for a booty call wine, glasses and protection on the coffee table, given a second room to find it also being used by another family. Third room was empty but check in took over an hour to find a room. Five years later Jan. 2/14 thought we would try it again booked an EX suite, OMG the room hadn't been cleaned since New Years Eve. Empty glasses, streamer, plastic jewelry and party favours everywhere. Front desk upgraded us to a jacuzzi suite so we need a cot and a pullout couch to fit the family. Not really an upgrade. Never leave anything in your room they hand out room keys hit or miss and hope no one is there . We weren't the only ones.

Stayed: January 2014
2  Thank Loosespoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

I would highly recommend staying at a different hotel we were here for wedding stayed 4 nights this is the dirtiest place that I have ever stayed in in dire need of a face lift mad more cleaning staff. The breakfast buffet had fruit flies in the fruit and had kids in their bathing suits from the pool loading up there plates un supervised we stayed in 2 different rooms and they were both poor as we'll we had scene other rooms as we had other family staying in the hotel. I would not stay at this place again.

  • Stayed: December 2013, traveled with family
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2  Thank Todd T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2013

I have stayed in many many places ( I travel for a living ) but none of my bad experiences can equal the level incompetence and unprofessionalism displayed by this " hotel's" front desk staff.
Two rooms were booked very far in advance for a large family function and to make a long story short, we ended up moving everyone across town to the TRAVELLODGE for a much better experience.
Shrugged shoulders and an air of indifference meet you when arrive here HOWEVER I must say the restaurants and lounges are very good............
Medicine hat has far superior lodging elsewhere, what may have once been a " Premiere " place to stay is nothing more than smoke and mirrors. STAY ANYWHERE ELSE.

Room Tip: The Holiday Inn
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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2  Thank 1971Advisor1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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