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Reviewed May 5, 2013 via mobile

The service here is by far the best I have ever had at any hotel. The staff are so friendly and helpful here, it really made for an enjoyable & relaxing stay. This hotel offers everything you need all under one roof including:

-Waterslides & Pools
-Delicious restaurants
-Well-Stocked Offsale/Liquor Store
-Beautiful gift shop
-Spa
-CASINO!

They even had a free movie and popcorn night in the lobby on one of the nights we were here! the beds and pillows were verrrrrry comfy and it was hard to want to crawl out of bed in the mornings lol. Rooms are also kept meticulously clean by maids. There is complimentary coffee in the room and also complimentary coffee, fruit & water in the lobby. Great location too! There is a Walmart, movie theatre, shopping mall, arcade and many, MANY other fun close very close by. This is a very well-run hotel!

  • Stayed: February 2013
    • Value
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1  Thank RoadTripGirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this reviewResponded May 31, 2013

We very much appreciate your comments and visiting us at the Medicine Hat Lodge. It is always a pleasure to receive such positive feedback. I am glad you were able to enjoy all the amenities the hotel has to offer. Thank you for sharing your experience, and I hope your next stay will be as pleasant as the previous one.
Regards,
Jennifer LaDouceur
Guest Services Coordinator
jladouceur@medhatlodge.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

The checkin agent was cool and not very helpful, although the morning checkout staff were very friendly. THe room was clean but the furniture was chipped, the room needed painting and it could use new beds. We found the bed & pillows very uncomfortable.

We were offered an upgraded room for $10.00 more - we looked at the room but couldn't see the value but it may have had better pilloes & bed.

I was a walk in so I feel I overpaid by approx 25%.

The one strange thing was the "free" continental breakfast didn't open until 6:30am and if you wanted some breakfast meat it was an additional $2.99. Go figure.

  • Stayed: April 2013, traveled as a couple
    • Value
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3  Thank Sk User
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this reviewResponded May 10, 2013

Thank you for sharing your response with us about your recent stay at the Medicine Hat Lodge. We value the time you took to provide us with feedback on our hotel rooms and restaurant services. Please contact me to further discuss your stay.
Regards,
Jennifer LaDouceur
Guest Services Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

We just checked in here and the first thing I noted when I walked in is how bad a vacuuming this place needs. And this extends throughout all of the hotel. I can forgive the institutional looking exterior but the interior for me anyways, has to be clean! First impressions mean a lot so get some extra cleaners in here perhaps!
The staff were friendly enough at the front desk but since when is there an up-charge for a room that has an extra person totaling 2 persons in it? Is a hotel occupancy not based on 2 people? I do not even eat breakfast so if this is about having a coupon for a "free morning meal" they can have it back!
We opted to pay for an upgrade to the 4th floor since we are going to be spending a few days here and wanted the jetted tub as I know from other reviews I will not be using the pool here, nor the hot tub in 1st level common area (too messy and noisy).
Our first room was not cleaned properly so we had to move down the hall. The night tables and other surfaces had not even been wiped down in room #1! Crumbs and multiple water rings from glasses etc were visible - gross! The 2nd room we found more acceptable cleanliness-wise but as I sit here and write this my eyes are burning from chlorine coming up from the vents, no joke and the air vent/air conditioner in here is making SO much noise I can barely hear our TV. (the TV is a nice size by the way!)
There is a funny smell to the room in general so thankfully, I brought a candle.
I do not want to walk in my bare feet on the carpets (bring flip flops)! :( Sorry for all the complaining but it is what it is and there may be better options out there for people coming to MH and being informed is a good thing!
I was happy to find out that I was staying in "the nicest hotel in Medicine Hat" but my husband has been eying the Holiday Inn Express from our window across the highway and wishes his company had booked us there! Maybe next time... I hope I can get through the next 3 days here!
Will be happy to update this review if needed...

Room Tip: 4th floor for jetted tubs
  • Stayed: April 2013, traveled on business
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3  Thank islandhopper72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this reviewResponded April 12, 2013

Thank you for taking the time to post a review about your recent stay with us at the Medicine Hat Lodge. I appreciate all the feedback you left for our review, and I would like to speak with you further in regards to some of your concerns. If you can please contact me at your earliest convenience.
Regards,
Jennifer LaDouceur
Guest Services Coordinator
jladouceur@medhatlodge.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

The suite upgrade is well worth the money. It is out of the noise, moisture from the pool and away from pet friendly rooms. We went to family sports tournament. Everyone in the side wing loved the hotel, those who didn't were not happy.

The prices of food and drinks were excellent. The quality was reasonable.

Room Tip: Book a suite off the main area. For the money it is an excellent upgrade. You really want to be out of the core swimming pool area. It is incredibly loud and hot. The suite arm is completely removed from the noise,moisture and pet friendly rooms. Which become very ambient once you turn on the heat according to our friends whom brought their cat. No explanation needed.
  • Stayed: April 2013, traveled with family
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2  Thank Doughkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this reviewResponded April 12, 2013

Thank you for taking the time to write a review about your recent stay at the Medicine Hat Lodge, I greatly appreciate all the feedback we get from our guests. I am glad you enjoyed the South Tower suites, those rooms provide such a great living space for families to stay and be comfortable. Please feel free to contact me with any further comments.
Regards,
Jennifer LaDouceur
Guest Services Coordinator
jladouceur@medhatlodge.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

Loved this hotel, my teens had a great time in the 'water park'. We only stayed overnight, as we were passing through Medicine Hat, but it was worth it. The room came with a 'continental breakfast' and you can upgrade for 2.99.

Room Tip: For a quieter room, ask for one on the outside of the hotel, rather than facing the waterpark.
  • Stayed: April 2013, traveled with family
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Thank Familyoffour2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this reviewResponded April 8, 2013

Thank you for posting a review about your recent stay at the Medicine Hat Lodge. I'm glad that your family enjoyed the hotel and had fun in the waterpark. Again thank you for the compliments and we look forward to seeing you again.

Thank you,
Jennifer LaDouceur
Guest Services Coordinator
jladouceur@medhatlodge.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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