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“Stay Somewhere Else”
Review of Imperial Motor Inn

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Imperial Motor Inn
Ranked #11 of 19 Hotels in Medicine Hat
Spruce Grove, Canada
Level Contributor
3 reviews
“Stay Somewhere Else”
Reviewed March 26, 2014

Not at all worth the price. The rooms were small and poorly cleaned. There was a sock under one of the beds that was there longer than we were. There were no smoke detectors or fire sprinklers. There were no fitted sheets on the beds. The toilet paper in the bathroom was not replaced before we got there and was almost gone. The bed covers were stained. There was a loud fight at closing time of the bar next door. The doors that open to the outside have handles that unlock the deadbolt and are easy for children to use. This means that if you have kids that are old enough to reach a door handle they can very easily get out of the room.

Room Tip: To choose a good room select a different hotel.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
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Helpful?
Thank Malthuzian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, General Manager at Imperial Motor Inn, responded to this review, June 14, 2014
Thank you for your feedback, We have taken your comments to heart and have advised each dept. Fitted sheets are not standard in any hotel room, we have new bedding in all rooms. Each of our rooms is equiped with smoke and carbon monoxide detectors. The photo shows the doors in the process of being painted, our property is going through major renovations. All rooms on the inside have dead bolts for the saftey off all guests including children. We are sorry that you did not have a postive experience.
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176 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Korean first
  • Any
English first
Drumheller, Canada
Level Contributor
151 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed March 22, 2014

Loved our stay here. Front clerk friendly, Housekeeping staff friendly and very prompt to accommodate. Enjoyed the pool and hot tub. It was very clean. Rooms are in need of update but in very clean condition. Curtain liners were holes from sun rotting them away, time for a new ones!
Found the breakfast good although some of our party thought it was just average. I was happy with eggs, bagel and orange for breakfast. Good coffee. Enough to get you kicking in the morning. Initially picked this hotel though here and was a good rate.
On a downside the first night we had about 7 kids total staying on both sides of us. They started at 5:30 am and ran and ran up and down the halls. It really rattled the room. We did phone and complain but by the time we did, we were told quiet time is between 11pm and 7 am. We put up with it quite some time before we phoned. We did enquire if they were staying the second night because our next request would have been to move but thankfully they were moving out that day.

  • Stayed March 2014, traveled with friends
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Helpful?
Thank rangerpippi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, General Manager at Imperial Motor Inn, responded to this review, June 14, 2014
I have passed on your comments to our staff, thank you. I happy to tell you from your comments all our curtians and liners will be replaced. Since your stay our rooms have been renovated, new carpets, furniture and bedding. Additional items have been added to our breakfast bar, five kinds of cereal, pastery, apples, real orange juice all in a newly renovated breakfast area. Your feedback helps us provide a clean comfortable stay for our valuable guests. We look forward to your return to our beautiful community.
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Vancouver, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 29, 2013 via mobile

Motel is old and dated.bed was comfy but bathroom was tiny and old.cut the shower really short..Prob would not stay there again.they definitely need to do a few renos on this place.only paid 90 bucks but still seemed like too much for a place like this

  • Stayed October 2013
    • Value
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Helpful?
Thank Angie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, General Manager at Imperial Motor Inn, responded to this review, June 14, 2014
Thank you for your feedback. We are please to advise you that renovations have taken place over the winter and all our rooms have had a make over, including new carpets, bedding, furniture and tvs. The new owners are addressing many areas that need TLC. We hope if you are back through our beautiful city you will choose our newly renovated property.
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Travelers are raving about these Medicine Hat hotels

Runaway Bay, Australia
Level Contributor
188 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed August 28, 2013

The hotel is old but the effort put into maintaining and cleaning the hotel is excellent. The receptionist, a young male, was outstanding. Gave us all the information that we needed and was very polite. The pool which is inside has been well looked after.
Breakfast was above average compared to other hotels visited ie it was very good.
Local Chinese buffet was great value and had the best mixed vegetables.

Room Tip: Go to local chinese buffet.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank peter e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, General Manager at Imperial Motor Inn, responded to this review, June 14, 2014
Over the winter our property has gone through huge renovations, including a new breakfast area, rooms have been upgraded with new furniture, new carpet, bedding and tvs. the outside has been painted and common area are been addressed. We hope when you are back to our beautiful city we can provide you with a clean comforatable place to stay. Thank you for your feedback
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kamloops, Canada
Level Contributor
197 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 15, 2013

We try to stay at this hotel for a few reasons, its a good half way point, it has usually quiet rooms and a nice breakfast. The pool area is great and they have a adults hot tub. It was closed though so they allowed us to sit in the regular hot tub after closing for a few minutes to soak the bones, a nice touch.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank b h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, General Manager at Imperial Motor Inn, responded to this review, June 14, 2014
We love to be your stop on your half way point of your trips. We strive to provide individule care to each of our guests and are glad that we could accommodate your request. I am also please to let you know the next time your are here you will be please with our major renovations. We thank you for your feedback and look forward to seeing you in the furture.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medicine Hat
1 review
Reviewed August 14, 2013

Was not impressed first room we went into had not been cleaned. The second room they put us in was not the cleanest. There was soap scum around the shower. Carpets needed a good wash. was not impressed with the cleanliness of the room. The pool was awesome and clean.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Robert O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, General Manager at Imperial Motor Inn, responded to this review, June 14, 2014
Thank you for your feedback. I am please to say we have a new head housekeeper and our rooms have been renovated, including new carpet, bedding furniture and tvs. We are sorry you did not have a positve experience last Aug and we can assure you the new owners have made changes to provide our guests with a clean, comfortable safe place to stay. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, California
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 21, 2013

This motel is old and dated. It is being upgraded. We were first put in a room in which the air conditioner was uncontrollable. After some time and extensive negotiation, we were relocated to another room that was yet to be upgraded but was adequate; however, the room opened on to the indoor pool area that was both humid and very noisy. The staff was somewhat helpful.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gareth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, July 22, 2013
Thank you for writing this review and visiting Medicine Hat. I am sorry that your air conditioner was not working as all of these are new. We appreciate you bringing this to our attention it has now been repaired. With the property full we were unfortunately not able to move you to a renovated room, we should have all rooms renovated as soon as possible. We welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Imperial Motor Inn

Property: Imperial Motor Inn
Address: 3282 13 Ave SE, Medicine Hat, Alberta T1B 1H8, Canada
Location: Canada > Alberta > Medicine Hat
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#3 Business Hotel in Medicine Hat
Price Range (Based on Average Rates): $
Hotel Class:2 star — Imperial Motor Inn 2*
Number of rooms: 102
Official Description (provided by the hotel):
New Owners and management. Imperial Inn is completing major renovations to proved our guest with clean modern facilities. New carpet, bedding, drapes, air conditioning, 35 renovated kitchenettes complete with laminated flooring and full size fridge and stove. We offer hot items in our Breakfast Bar. Fresh coffee served 24 hours. All rooms are equipped with coffee pots, microwaves, fridges, high speed internet and hair blowers. Beefeater Steak House on property.We are walking distance to Tim Horton's, London Drugs, Co-op Market Place, Liquor store, Pizza Hut, Ralph's Texas Bar and Steakhouse. ... more   less 
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Also Known As:
Imperial Hotel Medicine Hat
Imperial Motor Inn Medicine Hat, Alberta

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