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“Unremarkable” 3 of 5 bubbles
Review of Imperial Motor Inn

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Imperial Motor Inn
Ranked #10 of 19 Hotels in Medicine Hat
Redding, California
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Unremarkable”
3 of 5 bubbles Reviewed July 21, 2013

This motel is old and dated. It is being upgraded. We were first put in a room in which the air conditioner was uncontrollable. After some time and extensive negotiation, we were relocated to another room that was yet to be upgraded but was adequate; however, the room opened on to the indoor pool area that was both humid and very noisy. The staff was somewhat helpful.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Gareth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, July 22, 2013
Thank you for writing this review and visiting Medicine Hat. I am sorry that your air conditioner was not working as all of these are new. We appreciate you bringing this to our attention it has now been repaired. With the property full we were unfortunately not able to move you to a renovated room, we should have all rooms renovated as soon as possible. We welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
    42
    64
    33
    12
    24
See reviews for
51
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Korean first
  • Any
English first
Saskatoon, Canada
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed July 20, 2013

This is a dated hotel that need lots of updating. Minimal room service, toilet kept sticking, rugs have seen better days, soap dispensers were empty, the bed was comfortable and the hot tub and pool were nice.

  • Stayed July 2013, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank FXSTS02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, July 22, 2013
Thank you for your time to write this review. The property is been renovated, the new owners are working to complete all our rooms with new paint, bedding, drapes and carpet. There will be 35 kitchenettes complete with full size fridges and stoves. I am sorry that the property was booked and you did not have the opportunity to experience a newly renovated room. Glad you got a good nights sleep in our comfortable beds. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 16, 2013

Whike driving back from bc on way to Saskatchewan we stopped in medicine hat. We found bed comfortable, rooms clea and service very good. The new owners have renovated and updated the hotel and have done a god job. The pool and hottub were in good shape and was very easy to access. The free breakfast was very good and was constantly being refilled. would deffinitly stay here again.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CurtisJAnderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, July 22, 2013
Thank you for taking your time to write this review. The new owners are renovating this property and are please you got to experience some of our changes. Our staff work hard to provide a clean and safe envirornment for our guests, providing a family friendly property. We look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynnwood, Washington
Level Contributor
76 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 7, 2013

The hotel is a little dated, but maintained very well. The rooms are comfortable and clean. They take pride in it and are very friendly. The pool is very nice and the bed was comfortable. It was hot out and the A/C worked great. I would stay here again.

Room Tip: try and stay by the pool. The rooms have both inside and outside doors.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gary97TJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, July 22, 2013
We are so glad you visited Medicine Hat and stayed at our property. The new owners are doing major renovations. All air conditioners are being replaced, new carpets, new bedding, paint, new lobby and general upgrades. It is nice to know the news air conditioners are helping with keeping you cool in our warm summers. We pride ourselves in been family friendly. Thanks you for your comments and we look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weyburn, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 12, 2013

We had a very good stay while visiting family in Medicine Hat. The hotel was very clean and accommodating to our requests. The breakfast was very good and the servers were extra friendly and you really can't beat the price especially since we had a full kitchen in our room with a full sized fridge not just a mini one. It was easy to get to. We would stay here again.

Room Tip: Rooms away from the pool were quieter which was nice since we didn't have children with us. The...
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MJ F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, July 22, 2013
Thank you for taking the time to write this review. Our property is being renovated and we where pleased to have you stay in one of our 35 kitchenettes. We pride ourselves on providing a good selection of breakfast items to start your day. We are happy you enjoyed your stay and we hope to see you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lethbridge, Canada
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed May 8, 2013

I previously gave this hotel an excellent review as I had stayed in a large, clean room and was very pleased with the service and price. I was eager to stay at this hotel again and booked a night with my husband and 2 dogs.

Many hotels that allow dogs charge extra per dog and this was no exception. However, the room allotted for guests with pets was more than enough penalty for having the dogs! There is no carpet which I understand in a pet friendly room however the room was not clean and smelled strongly of pets. I have 2 very well behaved and clean animals and did not appreciate having to pay extra to stay in this stinky room. We even debated forfeiting the cost for the night and finding another hotel!

We made the mistake of sucking it up and staying the night. Throughout the night there was loud yelling, partying, fighting and banging both in and outside of the hotel. This went on well after 3 am and we were there on a week night!

One other issue, we had only 1 towel in the bathroom. That is not adequate for 2 guests! Standard is 4, I can accept 2, but 1 doesn't even make sense!

We are both very disappointed in our stay and will not be returning to this hotel.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jamie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, May 17, 2013
Dear Guest,
Thank you for your review and my sincere apology for not meeting your previous experience with our property. The Imperial Inn is pleased to welcome pet families and take great pride in providing pet friendly rooms with new laminate flooring. We will address with our staff your comments and have this issue corrected.

We are currently doing major renovations, including, new carpets, bedding, drapes and new kitchenettes with laminate flooring, full size fridge and stoves. Our Breakfast bar is offering an expanded selection including hot items and fruits.

Your feedback provides our property with valuable information that we can review to improve on for the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Imperial Motor Inn

Property: Imperial Motor Inn
Address: 3282 13 Ave SE, Medicine Hat, Alberta T1B 1H8, Canada
Location: Canada > Alberta > Medicine Hat
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#3 Business Hotel in Medicine Hat
Price Range (Based on Average Rates): $
Hotel Class:2 star — Imperial Motor Inn 2*
Number of rooms: 102
Official Description (provided by the hotel):
New Owners and management. Imperial Inn is completing major renovations to proved our guest with clean modern facilities. New carpet, bedding, drapes, air conditioning, 35 renovated kitchenettes complete with laminated flooring and full size fridge and stove. We offer hot items in our Breakfast Bar. Fresh coffee served 24 hours. All rooms are equipped with coffee pots, microwaves, fridges, high speed internet and hair blowers. Beefeater Steak House on property.We are walking distance to Tim Horton's, London Drugs, Co-op Market Place, Liquor store, Pizza Hut, Ralph's Texas Bar and Steakhouse. ... more   less 
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Also Known As:
Imperial Hotel Medicine Hat
Imperial Motor Inn Medicine Hat, Alberta

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