We have eaten at this chain in other Alberta cities. The quality of food we had at the Lethbridge Ricky's was much the same as at other Ricky's. However, we found the service to be sub-par.
We were seated promptly and politely by the hostess, but were not greeted by our waitress for a full ten minutes. She was perfunctory and efficient, yet lacking in genuine friendliness and warmth. She asked how our meal was shortly after we received it, but she was unavailable until it was time for us to receive the bill. When she read the amount we tipped her, she became outright rude. Then, when leaving, neither one of the two hosts at the door bade us a farewell, or offered a polite "thank you, come again."
We might have been able to understand our server's demeanor if we were a challenging table to deal with. But we are a pretty quiet and polite family. We have taken our business to many places in Lethbridge and have repeatedly been impressed with the friendliness of staff at other establishments.
if you are expecting professional, polite and attentive staff for your dining experience, you may want to consider going to other restaurants in Lethbridge.
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