I arrived here on a Friday evening after driving for 9 hours only to be told that my reservation that had been made 2 weeks previously had been cancelled. The girl at the desk proceeded to tell me that she was unsure why and that there were no more non smoking rooms available. When I asked what they were going to do to correct the situation all she could tell me was that I could go and check all the smoking rooms and see if one was satisfactory. When I asked if I would be compensated in any way or if none of the rooms were satisfactory what they were going to do, I was told that she was not authorized to make those decisions. When I asked who I needed to talk to that would be authorized she said the manager but that he was unavailable until Monday. Now in the end I wound up settling for one of the smoking rooms as I really had no other options because it isn't like I could turn around and travel home and I couldn't exactly drag my family around at 9 o'clock at night looking to see if another hotel had a room available for the 2 nights we were going to be there. I truly fail to understand how a guaranteed late check in room can just be cancelled without anyone on shift even knowing why or when it was cancelled. I have never had this happen at any other hotel I've ever booked at. I know I certainly will not be booking here again when I travel to Lethbridge and I would advise anyone else booking here to double check that they still have their room available before they travel here or just book elsewhere and save the hassle.
Property: Ramada LethbridgeAddress: 1303 Mayor Magrath Dr S, Lethbridge, Alberta T1K 2R1, Canada (Formerly Heidelberg Inn)
Location: Canada > Alberta > Lethbridge
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
#2 Best Value Hotel in Lethbridge
#4 Romantic Hotel in Lethbridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Lethbridge 3*
Number of rooms: 66
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- Also Known As:
- Ramada Lethbridge Hotel Lethbridge
- Best Western Lethbridge
- Lethbridge Best Western
- Ramada Lethbridge Alberta