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“Good restaurant?”

Firestone Restaurant and Bar
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Ranked #3 of 262 Restaurants in Lethbridge
Certificate of Excellence
Cuisines: Contemporary
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Restaurant details
Good for: Special occasions, Romantic, Business meetings
Dining options: Lunch, Dinner, Breakfast, Late Night, Delivery, Reservations
Reviewed November 16, 2012

The music was loud, the service wasn't what you would expect from a restaurant like that. If I go to a restaurant that looks fancy I expect well trained staff. Staff that says, "hi guys, how are you today", is not well trained for a good restaurant. That's something I expect from Boston pizza staff.

5  Thank Verginia Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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542 - 546 of 629 reviews

Reviewed October 31, 2012

Stopped by Firestone for lunch with a companion and everyone working made sure we were looked after which was nice. The pulled pork sandwich was amazing and is highly recommended. The person i was with also ordered a sandwich, not sure which one but they enjoyed it as well.

Our server was great too, and we both left full, something i can't about other restaurants. Never had a bad meal as Firestone, and will be back next time im in town!

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Thank Xian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2012

I took my son in 3 weeks ago raving to him about their wonderful Taco Salad. What a disappointment. It was like it wasn't the even the same salad that I had enjoyed so much during the summer. The service was also very poor that night. It was like we were invisible. Thank goodness for those little donuts. At least they were still delicious.

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4  Thank LynnP666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2012

Tonight we went to Firestone again. We've been going pretty regularly ... but we've noticed over the past 3 - 4 months that the quality of the food is declining significantly. My wife ordered the Duck Clubhouse this evening and chose to have it with salad and coleslaw. The coleslaw looked inedible and the salad was limp.

We mentioned the quality of the food to the waitress and she had the evening manager come to talk to us. He agreed that the food didn't look very good (salad and coleslaw) but also explained that the General Manager and Head Chef make the decisions around food and he was unable to change the quality of the food output.

It's a pretty pathetic operation when the total output is in the hands of a couple of people who aren't even on the premises and the people serving the food can't make any changes to positively affect the quality of the service. Unfortunately, it seems it's the old captive audience phenomena in play, and the restaurant is able to fill up the seats without ensuring consistency in food delivery on an ongoing basis.

However, I've talked to enough people to understand that a number of people are getting fed up with this approach ... so at some point, this approach will come back to haunt the management.

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5  Thank jovela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

Pricey, especially for Lethbridge, but well made and well presented food makes it an easy choice if you are staying at the hotel for work.

1  Thank Raj B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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