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“Majestic Mountain Review”

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Best Western Jasper Inn & Suites
Ranked #10 of 17 Hotels in Jasper
Reviewed May 12, 2014

Although the hotel is great and the rooms are well kept, the onsite restaurant leaves something to be desired. They manage a good breakfast but when it comes to dinner they struggle. We have now eaten our last meal with them the food is flat and tasteless and they manage to make you wait and hour for cold food. The wait staff are friendly but the menu is difficult to find something you would want to eat. The kitchen says if it isn't on the menu you can't have it. (not even a garden salad).

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Best Western
Thank 822calvinb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this reviewResponded May 19, 2014

Dear 822calvinb

Thank you for taking the time to post your review. We are glad you enjoyed the hotel but very sorry to hear you were disappointed with the Restaurant. Our Chef creates the menu in the hope to offer choices for each individuals' taste and palette while still maintaining his artistic creativity. Our apologies for the delay you experienced with your dinner.
Sincerely
The Best Western Jasper Inn & Suites

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906 - 912 of 1,666 reviews

Reviewed May 12, 2014

Our first stay here was way back in May 2000, then again in '01. After visiting many other parts of Canada over the last few years we went back to Jasper again last week for a short break. The check-in was quick and very friendly. The room was really nice and comfortable, clean and bright. Breakfast was great! All the staff gave of their best and made us feel very welcome, nothing was to much trouble.
Jasper is a great place to just chill out and the Jasper Inn is to be highly praised for maintaining the high levels of care and service.

  • Stayed: May 2014, traveled as a couple
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1  Thank Stewart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this reviewResponded May 19, 2014

Dear Stewart B

We appreciate you taking the time to review your stay with us. We are pleased to pass on your kind comments to all of our employees. It means alot to know that you have stayed with us several times over the years coming all the way from the UK!
We look forward to the opportunity of hosting you again in the future.
With warm regards
The Best Western Jasper Inn & Team

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Reviewed May 12, 2014

My bed was fine. My daughter and baby slept on pull out bed and was hard and bumpy. Wifi service didn't work. I liked the loft room first time I had that kind of room, the steam room did not work and that was my husbands disappointment but other than that I liked the room.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Best Western
Thank Leann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this reviewResponded May 19, 2014

Dear Leann B

Thank you for taking the take to post your review. We are very sorry to hear of the issues you encountered during your stay. We are having a complete upgrade to our WIFI in order to keep up with the ever changing technology and demand for this service. Unfortunately our steamroom was out of order for required repair but is now up and running. We hope to have the opportunity to host you again in the future and the chance to make amends.
Sincerely
The Best Western Jasper Inn Team

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Reviewed May 3, 2014

Stopped in Jasper overnight. Even though the structure is older, the rooms have been updated and are clean. Great to have a suite where you felt more 'at home'. Staff were nice and the buffet breakfast couldn't be beat for $10. Location was great for walking around the townsite - would stay there again.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this reviewResponded May 6, 2014

Dear Laura M

Thank you so much for your review. We are always pleased to pass on such kind comments to our employees and the opportunity to host you again in the future!
Sincerely
The Best Western Jasper Inn & Team

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Reviewed May 2, 2014

We stayed here as part of an Inghams package ski holiday a few years ago. The hotel is a short walk to the edge of town but less than 10mins. Rooms are of a good standard and large compared to European standards. Indoor pool was nice and clean. Overall very happy and would stay again.

Room Tip: Top floor is a little quieter.
  • Stayed: January 2014, traveled as a couple
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Thank Shaun_Phillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this reviewResponded May 6, 2014

Dear Shaun_Phillips

We appreciate you taking the time to post your review and happy to hear you enjoyed your stay!We look forward to the opportunity of hosting you in the future!
Sincerely
The Best Western Jasper Inn & Suites

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Reviewed May 1, 2014

We stayed here 2 nights in April. Had a great check in experience, front desk staff was very friendly and informative. Parking can be a little bit of a nightmare (but it is free so I shouldn't complain!)

We had a standard room with 2 double beds, beds weren't that comfortable but the room was fine. Flatscreen TV and fridge were included. There was also a sliding door to the balcony but no chairs on anything to sit on. Being able to see the mountains from our balcony was a nice surprise! Especially because the room wasn't classified as "mountain view". Bathroom was fine too, nothing special. Hair dryer in bathroom burnt out after only using for a few minutes so I would suggest bringing your own..

Onsite restaurant was good. Staff was very friendly and able to recommend items on the menu.

  • Stayed: April 2014, traveled with friends
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Thank steph9133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this reviewResponded May 6, 2014

Dear Steph9133

Thank you for posting your review. Our apologies for the limited parking on property. Our location in a National Park does not allow for infringing on green space, so we must use the street in front of our property. We are sorry we were not aware of the issue with the hairdryer as we could have had this repaired or replaced. We are pleased to hear that your overall stay was enjoyable and that you found our Jasper 'beautiful'!
Sincerely
The Best Western Jasper Inn Team

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Reviewed April 29, 2014

The room, although small was very clean and comfortable. The kitchen area was immaculate so that I could use everything immediately on arrival versus most condos and hotels where I have had to clean the utensils and cooking dishes before using them. Staff were friendly and helpful on check in and check out. If staying in Jasper again I would use this hotel.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Best Western
Thank catrionab468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this reviewResponded May 6, 2014

Dear catrionab468

Thank you for your very pleasant review! We are pleased to say we just received the Housekeeping award for 2014 and will pass on your kind words to our employees!
Sincerely
The Best Western Jasper Inn & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Jasper Inn & Suites

Address: 98 Geikie Street, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #10 of 17 Hotels in Jasper
Price Range: $89 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Jasper Inn & Suites 3*
Number of rooms: 141
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Also Known As:
Best Western Jasper Hotel Jasper
Jasper Inn Jasper

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