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Best Western Jasper Inn & Suites
Ranked #9 of 17 Hotels in Jasper
Reviewed April 29, 2014

The room, although small was very clean and comfortable. The kitchen area was immaculate so that I could use everything immediately on arrival versus most condos and hotels where I have had to clean the utensils and cooking dishes before using them. Staff were friendly and helpful on check in and check out. If staying in Jasper again I would use this hotel.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Best Western
Thank catrionab468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this reviewResponded May 6, 2014

Dear catrionab468

Thank you for your very pleasant review! We are pleased to say we just received the Housekeeping award for 2014 and will pass on your kind words to our employees!
Sincerely
The Best Western Jasper Inn & Team

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954 - 960 of 1,718 reviews

Reviewed April 28, 2014

We arrived on a Friday night and noticed a fairly large gathering of people right above our room. They were clearly there to party. We were hoping it wouldn't get too out of control because we had 2 small children with us. Being polite, we let the Friday night slide as it wasn't overly noisy and kids slept fine. The second night ,the gathering seemed to have doubled in size. I went to the front desk and warned them of the party as it was started to get quite loud. They said they would "take care of it". Well it got worse , my kids could not sleep and were up most of the night crying because every time they tried to sleep they were woken up by yelling or stomping. So I called the front desk ,and again they said "they would take care of it". Needless to say the part goers never stopped till 4 in the morning and not without throw up in the a few spots in the parking lot. . We were quite disappointed that not much had been done to curb the noise , so when we checked out ,they compensated us by giving us a gift card and paid for 1 nights stay. Which was fine. This is where it gets worse!! We got home exhausted and went to throw in some laundry ,opened our suitcase and found BED BUGS!!!!! On my 4 yr old daughters pjs. We called and warned them about the BED BUGS and advised not to put anyone in that room . The front desk responded by saying they were only "allegations". We felt the matter was not taken seriously. My family usually stays here , but will be finding other accommodations in jasper.

  • Stayed: April 2014, traveled with family
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3  Thank CMPearman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this reviewResponded May 6, 2014

Manager’s Note:

These guests were promptly responded to by the General Manager and their entire stay was refunded due to the noise. Their room was thoroughly checked for bed bugs and there was no evidence found as well the guests confirmed that they did not have any bites
which would have been a clear indication of their presence.
We take this issue very seriously, all of our employees are trained in this area and preventative measures are in place. We can say with confidence that we do not have any rooms affected by bed bugs.

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Reviewed April 25, 2014

This hotel provided good value for the dollar, good location to to city shoppoing aresa and a very comfortable bed and very quiet room. While overall dated somewhat on the interior everything was clean and tidy.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2014

We chose the Best Western thinking we would get some better standard than at the no-chain inns near by but all in all we were disappointed. Our room was quite dark (ground floor) and smelled a bit like someone had smoked in there previously. We mentioned that at the reception since its a non-smoking establishment with fines and they said that housekeeping would freshen up the room.The size was ok but the furniture was a bit rundown and I didn't feel very comfortable. The price was reasonable though. Most I liked the lady working at the reception and the bowl of appples there!

  • Stayed: September 2013, traveled as a couple
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Thank Munichbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this reviewResponded May 6, 2014

Dear Munichbee

We appreciate you taking the time to post your review. We are very sorry to hear of the issues you encountered and our apologies for your disappointment. We hope you enjoyed your visit to the mountains.
Sincerely
The Best Western Jasper Inn & Team

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Reviewed April 22, 2014

Staff were polite, rooms are clean, breakfast was decent for a fee, parking and proximity to town were all okay.

Stayed in a double bed room and one of the bed mattress was sinking already, and I got a corner room near the main walkway door which was constantly noisy in the morning. Did not have a good rest and that to me, is most important thing I look for in a hotel.

Room Tip: avoid corner rooms which are near the main walkway door if you can, you will constantly hear people...
See more room tips
  • Stayed: March 2014, traveled as a couple
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Thank Darren3232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this reviewResponded April 24, 2014

Dear Darren3232

Thank you for posting your review!
We would like to take this time to offer our apologies for the noise you experienced due to the location of the room.
We hope you will have the chance to visit us again in the future so we may have the opportunity to make amends.
Sincerely
The Best Western Jasper Inn & Team

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Reviewed April 22, 2014

Beautiful well appointed room / suite. Restaurant staff were excellent, but be careful what you order, I do not like highly spiced food and the I thought I would be safe with a mac & cheese seafood dish, not so. Even after two servings of sour cream mixed in I still could not eat it. my husband on the other hand thoroughly enjoyed the meatloaf.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Colene F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this reviewResponded April 24, 2014

Dear Colene F

Thank you for taking the time to post your review!
We were surprised that you found our Mac and Cheese to be spicy as the Chef does not put anything spicy in this dish. Perhaps you were senstive to the salt and pepper and we would like to express our apologies in this regard.
We are always happy to pass on such kind words expressed about our rooms and employees!
Thank you again and kind regards
The Best Western Jasper Inn & Team

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Reviewed April 22, 2014

The staff housekeeping, front desk pool, all very helpful. Hotel is organized good service and quiet. The rooms have everything you need. If not the housekeeping staff bent over backwards to help. The hotel has a nice pool hot tub,steam room and sauna. There was absolutely no noise, it was very relaxing and I would recommend to anyone.

  • Stayed: April 2014, traveled as a couple
    • Value
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    • Rooms
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Review collected in partnership with Best Western
Thank O4946RYlisas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this reviewResponded April 24, 2014

Dear 04946RYlisas

Thank you for your review! We are pleased to hear you enjoyed a relaxing stay with us and that we were able to provide everything you needed for your room.
Warm regards
The Best Western Jasper Inn & Team

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Additional Information about Best Western Jasper Inn & Suites

Address: 98 Geikie Street, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #9 of 17 Hotels in Jasper
Price Range: $88 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Jasper Inn & Suites 3*
Number of rooms: 141
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Also Known As:
Best Western Jasper Hotel Jasper
Jasper Inn Jasper

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